Octaplus Acquire Legend Fibre’s UK Home Broadband Customers

Broadband ISP and Pay TV provider Octaplus (Octaplus Supercharged), which sells services to consumers over full fibre (FTTP) networks from MS3, CityFibre and FullFibre Limited, has confirmed to ISPreview.co.uk that they’ve acquired the residential customer base from rival provider Legend Fibre.

Legend Fibre is a relatively small ISP that operates over CityFibre’s new broadband network. The provider had been selling to both homes and business customers in locations such as Bradford, Huddersfield, Leeds and Harrogate across England.

Unfortunately, some customers recently reported (e.g. ISPreview forum) that they’d received a new email from Legend Fibre, which informed them their “broadband services will be migrated away from Legend Communications Limited, Trading as Legend Fibre, to Octaplus Networks Limited” with immediate effect.”

The notice came as somewhat of a surprise and didn’t include any reasoning for the decision.

Copy of Legend Fibre’s Email

Date 28/03/2023

Dear customer

Please be advised that as of the above date your broadband services will be migrated away from Legend Communications Limited, Trading as Legend Fibre, to Octaplus Networks Limited.

Octaplus Networks Limited use the same CityFibre full fibre network as Legend and they will honour your current contract price and contract length. Your service will not be interrupted so there’s nothing that you need to do.

Octaplus will be in contact with you to set up your bank details with them directly.

Thank you for your business.

Octaplus were later able to confirm to us that this was all part of a “healthy acquisition” of Legend Fibre’s residential broadband base (not the ISP itself), which will see them aiming to migrate customers over to their service in time for the beginning of the new month. We’ve been informed that Legend Fibre’s core business is B2B and they now want to commit 100% to that part of the business instead.

Octaplus will thus be taking over the customers and “providing robust solutions with great service and more products to choose from such as TV and Phone.”