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Rural Full Fibre UK ISP Gigaclear Praise ATS for Training its Engineers

Wednesday, Oct 11th, 2023 (8:29 am) - Score 856

Rural ISP Gigaclear, which covers 500,000 premises (430k Ready for Service) across 25 counties in England with their gigabit-capable Fibre-to-the-Premises (FTTP) broadband network, has praised ATS Group for helping to train their engineers in the South of England and getting them into the field far quicker than before.

The Abingdon-based operator, like many others in this market, has in the past faced some difficulties in finding trained fibre engineers to conduct work in some of the remotest parts of the country. One solution to this was to start training their own engineers, which in this case involved hiring the ATS Group to establish the necessary programme of boot camps during 2023 and the impact is now being felt (they also work with Openreach and a number of other alternative networks).

Dave Brown, Gigaclear, said:

“We ramped up quickly at the start of the year and have already trained more of our engineers in the first five months of this year than we did during the whole of 2022.

Until this year, we were having inconsistent feedback from some of our suppliers, often having to send engineers some distance to do specialist training. Having the ability to do all our required training under one roof with consistent high-quality is making a huge difference to our workforce, and with the bootcamps in place, we are now getting our engineers onto the park two months earlier than we were previously.”

Gigaclear, which is currently home to over 80,000 customers (20th July 2023) and employs more than 750 people across eight office locations, has a wider ambition to cover “over” 1 million premises by 2027. We estimate that they’ve now ramped-up to be building at a rate of around 14,000 premises passed per month.

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By Mark Jackson
Mark is a professional technology writer, IT consultant and computer engineer from Dorset (England), he also founded ISPreview in 1999 and enjoys analysing the latest telecoms and broadband developments. Find me on X (Twitter), Mastodon, Facebook and .
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3 Responses
  1. Avatar photo Andrew says:

    Is Gigaclear like Cityfibre? in the way that any ISP can use them? We seem to have a lot of fibre builders doing their own thing, which what we need is any ISP to be able to use anyones network once built

    1. Avatar photo Matt says:

      Not really, no.
      That’s also now how the market has been encouraged, which is why we have so many builders. It’ll be like ntl:telewest days where we then had a merger and overlaps get sorted out over time.

      Do gigaclear offer wholesale (allow others to use their network) -> https://gigaclear.com/information-current-partners

      Does anyone bother? highly unlikely. (I mean out of large ISPs). Until you’re big enough – most people aren’t going to partner with another altnet’s network, as the integration costs, maintenance of that integration, and training your staff all costs time and money. If the network is so small its not worth it – you end up with complication for no real benefit. (Look at air broadband, who used lots of altnet networks – and now do not exist thanks to Zybre)

      This is the issue – until you’re big enough no one cares to use your network. What we have though is lots of companies doing lots of different areas, and once those merge – you’ll end up with fewer smaller players (it means generally lots of little players doing lots of little networks you get a quicker rollout from a consumer point of view – but it’s very fractured, and where there is overlap you have multitudes of networks being built – some of which will eventually not exist).

      Also Cityfibre isn’t “any” ISP – it’s all down to commercials etc. so you’ll find people who will staunchly stick with BTOR (like Sky) until a better option becomes available. (e.g. larger footprint – which is going to be impossible to beat – or significantly reduced cost, faster resolution to faults, less faults, better resiliency etc.)

    2. Avatar photo Mark says:

      Gigaclear currently has 8 Wholesale partners using their network. Only looked at a couple that provide residential broadband but they get good reviews

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