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Broadband ISP Virgin Media O2 UK Trial New Hub 5 Smart Security

Monday, Nov 20th, 2023 (11:45 am) - Score 11,560

Internet, phone and TV provider Virgin Media UK (VMO2) has today announced that they’ve begun to trial a new “Smart Security” internet protection feature, which is initially being rolled out to “thousands of [eligible] customers” with their latest Hub 5 broadband router at “no extra cost“.

The new Smart Security system will allow users to monitor and manage their internet security in real-time, while also alerting customers to any unusual cyber behaviour. According to the media release: “Smart Security protects connected devices – from mobile phones to video doorbells – by actively fending off cyber-attacks such as ransomware or data stealing. The trial will enable thousands of customers to monitor the security across their network and see what’s been blocked on their browser.”

The new security capability will be “automatically … downloaded to the Hub 5” router, with eligible customers simply needing to activate the trial via the Virgin MediaConnect App‘, where they can manage and protect their devices on the newly added Smart Security dashboard. Customers can also cancel the trial at any point, by simply clicking into the settings icon in the top left corner of the home tab on the ‘Connect App’.

So far as we can tell, the goal appears to be to deploy this as a free complement, rather than replacement, to their existing anti-virus/malware focused and F-Secure powered ‘Internet Security’ product (i.e. you don’t need to be taking that in order to benefit from this) – this can work on an unlimited number of devices but costs £30 a year to add, with the first 3 months free.

With malicious online activity becoming increasingly sophisticated, it’s easy to fall victim to cyber-security threats. Simple attacks can happen to anyone and may not even appear to be a risk, such as unknowingly opening an email attachment which contains malware,” said the operator. To help consumers keep their devices safe and secure, Director of Connectivity at VMO2, Gareth Lister, has provided some tips:

VMO2’s Security Tips

1. Avoid hoarding your data:

If you have a video doorbell for example, make sure you regularly clear out and delete old footage that you don’t need.

2. Anti-virus software:

Once it’s on your device, malware can steal your data, encrypt it so you can’t access it, or even erase it completely. If you don’t have any online security yet, Virgin Media broadband customers can add Internet Security, powered by F-Secure, on an unlimited number of devices for £30 a year, with the first 3 months free.

3. Delete suspicious emails:

If something pops into your inbox which doesn’t seem quite right, delete the email straight away. Look out for spelling mistakes, strange looking URLs or amateur logos as these can often be tell-tale signs of a scam or phishing email.

4. Back it up:

Having your device’s important information backed up and saved in a remote location means it can remain safe if something goes wrong.

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By Mark Jackson
Mark is a professional technology writer, IT consultant and computer engineer from Dorset (England), he also founded ISPreview in 1999 and enjoys analysing the latest telecoms and broadband developments. Find me on X (Twitter), Mastodon, Facebook and .
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16 Responses
  1. Avatar photo Tommyt says:

    Deleting old video footage from a doorbell will keep you secure?! What a load of rubbish.

    1. Avatar photo Ben Dover says:


    2. Avatar photo Ad47uk says:

      Mine is on a SD card, so not stored online.

  2. Avatar photo Sean Smith says:

    So, all 5 ppl that have a hub 5.

  3. Avatar photo I love Starlink says:

    And 2000/200 is also being tested, if e-mail sent out today are to be believed.

    1. Avatar photo Ben Dover says:

      Maybe it’s just me but what do you need 2gb down for? I’d rather a good 500/500. Docsis on VM will not provide that hence why FTTP is the win.

  4. Avatar photo James Pratt says:

    Will I be eligible for the new smart security as I don’t know what hub I currently have.

    1. Avatar photo Mark says:

      If like the one in the article, with the fabric on the front. Then yes. otherwise, no.

  5. Avatar photo Steven Phillips says:

    I’ve got your 1 GB service and am still waiting for your Hub4 to be delivered, which I was promised when I upgraded.

    1. Avatar photo AQX says:

      Hate to break it to you, but this ain’t the VM forums fella

    2. Avatar photo Ben Dover says:

      I wish they would sort out the crappy chitra hitron you get on the business connections.

  6. Avatar photo Roger_Gooner says:

    Unfortunately the Connect App doesn’t connect to my hub 5.

  7. Avatar photo john gracie says:

    still wqaiting for modem mode on my 5x

    1. Avatar photo john gracie says:


  8. Avatar photo GG says:

    And how much traffic monetisation/monitoring comes with this?

    1. Avatar photo Matt says:

      Suppose it depends on how safe you want to be online dosent it for me couldent care less if virgin want to watch Rick and Morty with me lol

Comments are closed

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