Broadband ISP BT Confirms Closure of UK Cloud Storage Service
Existing customers of BT’s online Cloud storage service, which was once frequently offered alongside their various broadband packages, have been notified that the long-running service will finally be switched off on 31st October 2024. At this point “all information will be deleted“, so now might be a good time for users to download anything of relevance.
The move, which was spotted by one of ISPreview’s forum community members – ‘Some Edinburgh Guy‘ (here), should not come as too much of a surprise. BT stopped making BT Cloud available to new customers almost exactly two years ago (here), which occurred at the same time as they did the same for their Email service.
Thankfully, there is a fair bit of choice to be found online when it comes to Cloud storage services (Dropbox, OneDrive etc.), although not all of them provide a free option. The official statement can be found below.
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BT Cloud is closing
From 31 October 2024, our BT Cloud will close, and all information will be deleted.
We’ll start reaching out to customers to let them know that the BT Cloud is closing and advise them to download/move their data.
From 9 September the BT Cloud will become read-only.
Content will still be viewable, and available to download, but you won’t be able to upload anything new.
If you pay for additional storage, you won’t be charged from 9 September 2024.
Mark is a professional technology writer, IT consultant and computer engineer from Dorset (England), he also founded ISPreview in 1999 and enjoys analysing the latest telecoms and broadband developments. Find me on X (Twitter), Mastodon, Facebook, BlueSky, Threads.net and Linkedin.
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Any chat about the email service closing? @btinternet.com
Now that would be a torture, if it did.
The official bt forum suggests they are still maintaining their mail service with updates [which leave a lot to be desired], and considering customers who have a mail account can pay to keep it going [if they leave BT], i doubt there is any incentive for them to shut that down, as they’re just making money off customers,
Strange, they rolled out an update for the windows app recently
Wonder if the Email service is far behind, it’s been closed to new users for sometime already I think. Be a lot of bad will if they just removed everyone’s email addresses though, I would guess the cloud had a much smaller active user base.
I’ve been using their 1TB cloud storage to back up my music collection (900GB FLAC) so losing that will be a pain (no notice so far from them) so it’s back to USB hard drive for me. As for the email it’s not a good idea to use an ISP’s email service.
EE as part of BT previously closed down Orange, Wanadoo and Freeserve email servers on 31 May 2017.
ISPreview reported this on 21 February 2017.
In 2017 Outlook allowed folder structures to be imported with emails from the email addresses that were to be closed down more easily unlike Gmail at the time.
It’s a nightmare to download in bulk. Took me 2 wks of failed attempts. It won’t be pretty. But I’m glad I did it 3 months ago