London Internet Exchange Introduces Service Level Agreements
The not-for-profit London Internet Exchange (LINX), which handles a large chunk of UK and global data traffic through their switches via around 900 members (broadband ISPs, mobile and CDN providers etc.), has today announced the official introduction of a Service Level Agreement (SLA) solution as an add-on to their peering service.
The SLA has been introduced in response to demand from enterprise networks seeking resilient, reliable, and accountable connectivity solutions. The new SLA’s (LINX Enhanced Support) aim to address that and support the exchange’s aim of delivering “enterprise-grade performance guarantees“, which includes assurances around Exchange uptime and land support response times.
The new initiative is said to align with LINX’s broader strategy to diversify its membership and service offerings while maintaining its not-for-profit ethos.
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Shehram Malik, Solutions Engineer at LINX, said:
“Enterprises today demand more than just connectivity — they need performance, control, and accountability. Our SLA is designed to give enterprise customers the confidence that their interconnection needs are being met with the highest standards of reliability and service.”
Mark is a professional technology writer, IT consultant and computer engineer from Dorset (England), he also founded ISPreview in 1999 and enjoys analysing the latest telecoms and broadband developments. Find me on X (Twitter), Mastodon, Facebook, BlueSky, Threads.net and Linkedin.
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Has LINX been operating their peering service without any SLA?
Now it will if you do not pay extra for having it 😀
Curiously the 3Gbps LON1 Peering service is £114/pcm with the SLA, or £115/pcm without…
Which would make things interesting if the SLA follows the AMS-IX model of providing service credits equivalent to additional cost the customer pays for the SLA!