Hyperoptic Join UK Government Charter to Stop Unexpected Bill Increases

City-focused full fibre (FTTP/B) ISP Hyperoptic, which claims to have built their gigabit broadband network to cover 1.9 million UK homes (mostly across blocks of flats / MDUs), has just become the latest internet provider to sign-up to the Government’s Telecoms Consumer Charter (TCC).

Just to recap. The Government announced this charter in February 2026, which has so far succeeded in getting the major and a few smaller UK broadband and phone providers to make a commitment to “stop unexpected bill increases“ (see our summary) – including BT (EE, Plusnet), Virgin Media and O2, VodafoneThree (Vodafone and Three UK), Sky Broadband, TalkTalk, KCOM, CommunityFibre and WightFibre.

The good news is that Hyperoptic has now signed up to the charter too. But it should be said that the TCC doesn’t do anything to stop mid-contract price hikes themselves and nor does it address the unfairness of how mid-contract price hikes are currently being applied (e.g. applying the same flat c.£2-£4 monthly increase to those who pay just c.£20 a month and those who pay c.£100 – disproportionately targeting those least able to afford it).

The TCC was instead a late reaction to last year’s controversial decision by mobile operator O2 (here), which suddenly increased the cost of their existing mid-contract price hikes policy and applied that to their existing customers too (i.e. those who had signed-up via the previous policy were forced to accept the new one and its higher prices). Of course, providers that aren’t yet signed up to the TCC could still behave in this way.