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Openreach Raises Prices on Copper Lines to Boost UK Fibre Broadband Adoption

12th November, 2025 (30 Comments)

Openreach has today announced above inflation price hikes on some of their older copper-based line products for UK internet and phone providers, which are designed to “encourage” comms providers to upgrade their customers to “digital alternatives” and full fibre (FTTP) technology; before legacy services are switched off in January 2027.

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Survey Claims 41 Percent of UK People Hit by Broadband Outages

12th November, 2025 (14 Comments)

A new Uswitch commissioned Opinium survey of 2,000 UK adults, which was conducted between 31st October and 4th November 2025, has claimed that 41% of respondents experienced at least one loss of broadband connectivity in the past 12 months and “15 million Brits” (67%) experienced outages lasting for three hours or more.

Altnet Broadband ISP Toob Wins Two North East Contact Centre Awards

12th November, 2025 (2 Comments)

Hampshire-based alternative broadband network and UK ISP toob, which has deployed a full fibre (FTTP) network across parts of South England and also harnesses CityFibre’s network in other areas, have today announced that they’ve won two awards at the North East Contact Centre Awards (NECCA) 2025.

UK ISP TalkTalk Business Follows Consumer Division by Refreshing its Brand

12th November, 2025 (3 Comments)

Business broadband and Ethernet provider TalkTalk Business (TTB), which was demerged from the wider TalkTalk Group in 2023, has now followed the re-branding of the group’s wholesale (PXC) consumer division by today unveiling a “bold new brand identity and website” of its own.

Cellnex UK consolidated 4G and 5G mobile mast for VodafoneThree

Cellnex Delivers its First Consolidated 4G and 5G Mast Site for Vodafone and Three UK

12th November, 2025 (11 Comments)

Wireless infrastructure firm Cellnex has today announced that they’ve delivered their “very first” consolidated 4G and 5G mast site for the recently merged mobile operators of Vodafone and Three UK (VodafoneThree) – five months ahead of schedule, which was established in the Lancashire (England) town of Burnley. Many more are expected to follow.

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ISP Octaplus Test New AI Support System with UK Broadband Customers

12th November, 2025 (3 Comments)

Internet service provider Octaplus, which sells broadband packages to consumers via various full fibre networks, has today begun an exclusive “early-stage” rollout of their new AI (Artificial Intelligence) powered support system – Ask Octa AI – with a selected group of existing customers.

ISP Quickline Improve UK Business Broadband Packages for Rural Areas

12th November, 2025 (0 Comments)

Alternative network provider Quickline, which is building a new mixed Fibre-to-the-Premises (FTTP) and wireless (FWA) broadband network across rural parts of Yorkshire and Lincolnshire in England (3-Year Rollout Plan), has refreshed their business packages with a new pricing structure and strengthened Service Level Agreement (SLA).

Openreach Trial Trenchless Drilling Robot to Boost UK FTTP Broadband Build

12th November, 2025 (24 Comments)

Network operator Openreach (BT) has revealed that they’re conducting trials of a new “advanced robotic … space-age” trenchless drilling technology, known as MicroBORE, to help accelerate their ongoing rollout of Fibre-to-the-Premises (FTTP) based broadband ISP lines across the United Kingdom. It could also cut civil engineer costs and reduce disruption.

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New Cyber Security and Resilience Bill Introduced to UK Parliament

12th November, 2025 (5 Comments)

The UK government will today introduce their new Cyber Security and Resilience Bill (CSRB) to parliament, which aims to toughen existing defences against cyberattacks – particularly those that impact the health, energy, water and transport networks – and imposes new requirements on broadband, mobile, managed service providers, data centres and even their suppliers.

Openreach Temporarily Withdraw Multiport ONT on UK FTTP Broadband Lines

11th November, 2025 (15 Comments)

Network access provider Openreach (BT) has informed UK broadband ISPs that they will be “temporarily withdrawing” the provision of their Multiport Optical Network Terminal (ONT) device and the related Box Swap service (i.e. replacing an existing / older ONT with a new Multiport ONT). The move is due to some “technical issues experienced” by providers.

SMARTY Mobile Launches New UK Everyone Unlimited Data Group Plan

11th November, 2025 (5 Comments)

Consumer mobile provider SMARTY, which is a virtual mobile operator (MVNO) on the Three UK (VodafoneThree) network, has today launched a new “Everyone Unlimited” group plan that offers unlimited data (4G / 5G mobile broadband) deals for all group members (each group can include up to 8 members). Savings of up to £35 per month are said to be possible.

Scotland R100 and DSSB Subsea Fibre Map - Arrow Points to Tiree

Repairs to Broken Subsea Broadband Cable for Tiree Island Set to Begin

11th November, 2025 (2 Comments)

Good news for residents and businesses on the tiny, remote Inner Hebrides Island of Tiree, which suffered a break in its only subsea fibre cable after Storm Amy struck Scotland at the start of October – resulting in disruption to local broadband and phone services (here). Cable repairs are finally about to get underway.

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Broadband ISP Virgin Media UK Adds Identity Protection to Security Add-on UPDATE

11th November, 2025 (5 Comments)

Internet, TV and phone provider Virgin Media (O2) and security partner F-Secure have today announced that they’ve now begun offering customers of their optional (paid) ‘Advanced Security’ add-on service an additional “Identity Protection” feature, which is designed to help prevent identity theft.

Virgin Media UK Add Extra FAST TV Channel to Service – Inside Outside

11th November, 2025 (1 Comment)

Customers of broadband ISP Virgin Media (O2), specifically those who also take a Pay TV service via one of their TV 360, Stream or v6 box platforms, may like to know that they’ve added another FAST channel to their TV service – Inside Outside (Channel 231) – “at no extra cost“.

Ofcom Monitoring UK VPN Use Due to Circumvention of Online Safety Act

11th November, 2025 (66 Comments)

The UK telecoms and internet content regulator, Ofcom, has revealed they’re using an unidentified third-party monitoring tool – seemingly with AI capabilities – to track the public’s use of Virtual Private Network (VPN) tools as part of Government concerns that they’re being used to circumvent internet censorship measures under the Online Safety Act (OSA).

VodafoneThree Tops 1.7 Million UK Broadband Users as Mobile Rises to 28.82m

11th November, 2025 (10 Comments)

Broadband and mobile operator Vodafone and Three UK (VodafoneThree) have published their latest Q2 FY26 financial results. The figures show that they now have 1.704 million fixed broadband customers (up by 50k in Q2 vs +44k in Q1) and a huge combined mobile base of 28.824m (up from 28.765m).

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Business IT and Cloud Provider labdesk Acquires UK ISP Cheshire Telecom

10th November, 2025 (0 Comments)

Warrington-based Cloud, Cyber and IT solutions provider labdesk has acquired business broadband, IT and phone provider Cheshire Telecom for an undisclosed sum. The “strategic move” is said to be the culmination of a longstanding partnership, with labdesk having already provided technical services and support to CT partners over the years.