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A Sobering Reminder that Ofcom’s Auto Compensation System has Limits UPDATE2

30th Oct, 2023 (13 Comments)

The case of a pregnant UK mother who, while living in a house with no mobile signal and a 3-week-long outage of Openreach’s broadband and phone services, ended up giving birth on the kitchen floor due to an inability to call 999 – is today also highlighting a key caveat in Ofcom’s system of Automatic Compensation.

Customers of UK ISP Origin Broadband Suffer Support Problems

29th Oct, 2023 (15 Comments)

Some of Origin Broadband’s customers have, over the past couple of weeks, reported a number of problems with ineffective support and being unable to access their accounts via the provider’s website. The issues are said to be related to an upgrade of their systems as part of efforts to merge Ovo’s customers into Origin.

The Misery of Diminishing Choice in G.fast UK Broadband Areas

28th Oct, 2023 (69 Comments)

Hundreds of thousands of premises on Openreach’s increasingly forgotten G.fast (SOGFAST) broadband network are being left to suffer the misery of diminishing ISP choice as providers scrap their old packages in favour of newer, faster and more reliable Fibre-to-the-Premises (FTTP) services. But those who can’t access full fibre are being left neglected.

OneWeb LEO Satellite Trial Brings 5G Mobile to Moving UK Train

27th Oct, 2023 (13 Comments)

OneWeb (Eutelsat), CGI and Icomera have just conducted their first demonstration of connecting a moving railway train in North Yorkshire (England), which harnessed backhaul capacity via their constellation of ultrafast broadband satellites in Low Earth Orbit (LEO) to feed onboard connectivity via a 5G mobile network.

AltNet ISP Grain Cuts Jobs and Slows UK FTTP Broadband Rollout UPDATE2

27th Oct, 2023 (27 Comments)

Alternative network operator and broadband ISP Grain (Grain Connect) has today become the latest UK builder of Fibre-to-the-Premises (FTTP) infrastructure to announce some job cuts and a “temporary” reduction in the level of their network expansion, which will continue until they’re able to secure more investment.

Openreach Hyper-Care Trial to Tackle Lengthy UK FTTP Orders

27th Oct, 2023 (8 Comments)

Network access provider Openreach has begun a new “hyper-care” trial that is designed to help improve the handling of Fibre-to-the-Premises (FTTP) broadband orders that have been in the tail (waiting to be delivered) for more than 100 calendar days, which will essentially put those orders through a special review.

Virgin Media O2 Engineer Talking to Woman

20,000 Extra Homes in Sheffield Get Virgin Media’s Full Fibre

27th Oct, 2023 (4 Comments)

Broadband ISP Virgin Media UK (VMO2) and nexfibre have today announced the completion of yet another network expansion, which sees an additional 20,000 homes and businesses in the South Yorkshire (England) city of Sheffield being covered by their 10Gbps capable Fibre-to-the-Premises (FTTP / XGS-PON) network.

Direct Debit Billing Errors Strike UK Customers of Virgin Media

27th Oct, 2023 (35 Comments)

Broadband ISP Virgin Media (VMO2) has informed us that they’ve now resolved a tedious “system error” that recently caused some of their customers to suffer a spate of billing errors with their Direct Debit payments, which resulted in either only partial or no funds at all being taken from their accounts.

Ofcom Finalises Softer UK Rules to Protect the Open Internet UPDATE

26th Oct, 2023 (19 Comments)

Ofcom has finalised their move to soften the Net Neutrality rules, which were originally established to prevent unfair blocking or slowing of access to legal websites and internet services by broadband ISPs and mobile operators. Providers will now gain more flexibility to create “premium” packages (e.g. better latency) and “specialised services“.

Virgin-Media-O2-Network-Engineer-and-Map

17,000 Extra Scarborough Homes Get Virgin Media’s Full Fibre

26th Oct, 2023 (8 Comments)

UK ISP Virgin Media (VMO2) and nexfibre have just completed another expansion of their 10Gbps capable Fibre-to-the-Premises (FTTP / XGS-PON) broadband network, which is now serving an additional 17,000 homes and businesses in the coastal North Yorkshire (England) town of Scarborough.

Eutelsat’s New 500Gbps VHTS Broadband Satellite Goes Live

26th Oct, 2023 (3 Comments)

European space operator Eutelsat has today announced that their new Konnect VHTS (Very High Throughput) broadband satellite, which was launched into orbit a year ago, has now successfully moved into live service from its orbital position at 2.7°E – covering much of the UK, Europe, North Africa and the Middle East.

Customers of Vectone Mobile UK Face Support and Service Outage

26th Oct, 2023 (128 Comments)

Over the past few days’ we’ve seen a worrying rise in complaints about UK mobile operator Vectone Mobile. Customers appear to be reporting a variety of problems from a protracted loss of service (lasting for several days), as well as an inability to reach customer support or order new SIMs via their website etc.

virgin media o2 network engineer at work 2021

24,000 Extra Coleraine Premises Covered by Virgin Media’s Full Fibre

25th Oct, 2023 (7 Comments)

UK ISP Virgin Media (VMO2) has revealed that they and nexfibre have completed another expansion of their 10Gbps capable Fibre-to-the-Premises (FTTP / XGS-PON) broadband network, which is now serving an additional 24,000 homes and businesses in the Northern Ireland town and civil parish of Coleraine (County Londonderry).

Virgin Media UK Add New TV 360 and STREAM Features in Update

25th Oct, 2023 (11 Comments)

Broadband ISP Virgin Media (VMO2) has recently begun to issue new firmware updates (v5.04 and v5.05) for both their Virgin TV 360 and STREAM platforms, which add a variety of new features. For example, the Pluto TV streaming app is now available on both 360 and Stream boxes, but that’s not all.

Ofcom UK Opens Review of Fixed Wireless Network Links

25th Oct, 2023 (6 Comments)

The UK telecoms regulator, Ofcom, has today begun a review of the use and demand for fixed wireless links and related spectrum implications. Such links can be used for all sorts of things, such as delivering broadband to homes, feeding backhaul data capacity for mobile networks in remote areas and TV broadcasts etc.

New AltNet UK ISP UrFibre Deploying FTTP Broadband in Dudley

25th Oct, 2023 (7 Comments)

A new alternative network operator and ISP called UrFibre (UrSolutions) has been spotted deploying a new 2Gbps capable Fibre-to-the-Premises (FTTP) broadband network, which is currently only targetting homes and businesses in the West Midland’s (England) market town of Dudley.

VIVID and CTG to Deploy Full Fibre for 16,000 MDU Homes in England

25th Oct, 2023 (2 Comments)

Affordable homes’ provider VIVID, which serves the South of England, has teamed-up with the Complete Technology Group (CTG) to help it roll-out new full fibre broadband infrastructure across the high rise blocks of flats (MDUs) in its portfolios – reflecting about 16,000 homes.