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Vodafone UK Top 1.33 Million Broadband and 18.57m Mobile Users

Monday, Feb 5th, 2024 (8:30 am) - Score 3,280

Mobile operator and ISP Vodafone UK has just released their Q3 FY24 financial results, which saw their fixed line broadband base grow to total 1.331 million customers (up by 39k in Q3 vs 27k in the Q2), while their mobile customers grew to 18.572 million (up by 330k in Q3 vs 218k in Q2).

In terms of their UK fixed broadband services, the operator has continued to report strong growth with a quarterly addition of 39,000 customers – thanks in part to being widely available across both Openreach’s and CityFibre’s national networks. The provider’s full fibre FTTP network coverage can now reach a combined total of 14.5 million UK households (up from 13.2m in Q2).

As for their mobile base, Vodafone reported a quarterly jump of 18,000 in Pay Monthly customers (up from 17,000 last quarter) and a rise of 312,000 in Prepaid / PAYG customers (down from 380k last quarter). The eagle-eyed may note that the total mobile base change (330k in Q3 vs 218k in Q2) may not quite line up with this, which is because the operator went through somewhat of a “base clean up” in the last quarter to correct their figures.

In addition, quarterly mobile broadband (data) usage across their UK network increased slightly to 461,048 TeraBytes (up from 457,580 TB last quarter).

NOTE: The Data usage figure above represents the sum of downlink and uplink traffic, all APNs (e.g. web, wap, corporate APNs, MMS), femto traffic (if applicable), inbound roamers and MVNOs – excluding data resulting from voice over LTE traffic.

Margherita Della Valle, Vodafone Group CEO, said:

“We maintained good service revenue momentum in the third quarter across both Europe and Africa, supported by a further acceleration of Vodafone Business, with our Cloud and Internet of Things services growing over 20%.

We’ve made good strategic progress in the first nine months of the year, with improving customer satisfaction and three consecutive quarters of service revenue growth in Europe. Our announced transactions in the UK and Spain are progressing well, and we are in active discussions in Italy. We’ve also begun strategic partnerships with Microsoft and Accenture to fast-track our transformation.”

Finally, the operator saw their quarterly UK service revenue reach €1,400m (down from €1,421m in the previous quarter). The full report is here (PDF).

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By Mark Jackson
Mark is a professional technology writer, IT consultant and computer engineer from Dorset (England), he also founded ISPreview in 1999 and enjoys analysing the latest telecoms and broadband developments. Find me on X (Twitter), Mastodon, Facebook and .
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11 Responses
  1. Avatar photo Andrew says:

    I would have liked to be a statistic there, but sadly I can’t as they wouldn’t allow me to be a customer at all. I tried like buggery last March to no avail, so I am stuck with Virgin Media, who even on FTTP don’t provide symmetrical speeds, so that FTTP rollout is useless for them

    1. Avatar photo Anthony says:

      Same with me, because I was a TalkTalk customer I could not switch to them at all. TalkTalk and Vodafone do something to your FTTP line meaning you cannot go from one to the other. No other ISP seems to do this to your line bar them two and it only seems to affect them two.

    2. Avatar photo TrueFibre says:

      I have never heard such rubbish 20 years have had internet. I remember years ago when you needed a MAC Code aka migration authorisation code

    3. Avatar photo RightSaidFred says:

      Went from Talktalk to Vodafone last month. Admittedly, the Talktalk wasn’t in my name.

      Was FTTC to FTTP upgrade.

      Vodafone use PPPoE but Talktalk don’t. Not that this should make any difference.

    4. Avatar photo Anthony says:

      On CityFibre TalkTalk and Vodafone lock your line to them meaning you cannot sign up with the other provider for love nor money. And it is impossible to get around. I tried everything under the sun with both providers and CityFibre and it was impossible. In the end, I went with Yayzi. One of the three was at fault, but none of the three take any ownership and pass the buck to the other.

  2. Avatar photo Mark says:

    I went from Talktalk to Vodafone without issue, they work on a BT line as well as city fibre I thought? Picked up the full gigabit package for 42 a month including the 4g backup and the very good, IMHO, WiFi 6e ultra router and mesh extension. Mobile prices seem on the high side from what I’ve seen.

    1. Avatar photo Big Dave says:

      Looks like the problems going from one to the other are with CityFibre provisioning only. Not the first time time we have heard of problems with migrations on CF on ISP Review.

  3. Avatar photo Richard says:

    Vodafone 500 fibre last November
    Absolutely faultless apart from 500 is not 500!

    1. Avatar photo Anthony says:

      When I had TalkTalk 500mb I was getting 560mb/s throughout the whole time.

    2. Avatar photo RightSaidFred says:

      My 900Mbps down 105Mbps up gets circa 915Mbps down and 125Mbps up, obviously ethernet cable, and that is Vodafone router to a TP-Link access point (via 20m ethernet cable) and then on to my PC.

      Even getting that upload on WiFi.

  4. Avatar photo Mark Smith says:

    “ and a rise of 312,000 in Prepaid / PAYG customers (down from 380k last quarter)”

    I wonder if that figure includes all the free SIM cards issued under their ‘everyone connected’ social value initiative, where 10’s of 1000’s of these branded SIMs are ending up eBay being sold at significant discounts to the regular Vodafone PAYG SIMs

Comments are closed

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