Uswitch 2024 Awards Name Best UK Broadband and Mobile Providers
Uswitch.com has today revealed the winners of their annual 2024 Telecoms Awards event, which among things saw UK ISP Plusnet being named as the best ‘Broadband Provider of the Year’, while CommunityFibre won the best alternative network and Tesco Mobile scooped the win for best mobile ‘Network of the Year’.
The comparison site selected its winners via a combination of methods. Most of the awards were decided based on a survey of 24,000 UK consumers (conducted between 22nd November to 7th December 2023), while several other categories were chosen by a panel of 16 “expert” judges from the fields of consumer affairs, personal finance and technology.
Finally, the ‘Fastest Mobile Network‘ award was based on an analysis of crowdsourced performance data from Opensignal (i.e. mobile broadband upload and download speeds).
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| Broadband and TV | Winner | Highly commended |
| Broadband Provider of the Year (Public choice) |
Plusnet | EE |
| Alternative Broadband Provider of the Year (Public choice) |
CommunityFibre | Hyperoptic |
| Best Provider for Customer Service (Public choice) |
Plusnet | EE |
| Best Value for Money Broadband Provider (Public choice) |
Plusnet | EE |
| Most Reliable Broadband Provider (Public choice) |
Plusnet | BT |
| Most Popular Broadband Provider (Public choice and internal data) |
Sky Broadband |
Vodafone |
| Mobile | ||
| Network of the Year (Public choice) |
Tesco Mobile | giffgaff |
| Best Network for Customer Service (Public choice) |
Tesco Mobile | Sky |
| Best Network for Data (Public choice) |
iD Mobile | giffgaff |
| Best Network for Roaming (Public choice) |
O2 | Lebara Mobile |
| Best Network for Perks (Public choice) |
Sky Mobile |
O2 |
| Fastest Mobile Network (Powered by OpenSignal data) |
EE | N/A |
| Best Handset Contract Network (Public Choice) |
Tesco Mobile | iD Mobile |
| Best Pay As You Go Network (Public choice) |
giffgaff | Vodafone |
| Best SIM Only Network (Public choice) |
SMARTY | giffgaff |
| Best Contract Value for Money (Public choice) |
iD Mobile | Tesco Mobile |
| Best SIM Only Value for Money (Public choice) |
SMARTY | giffgaff |
| Most Popular Mobile Network (Public choice and internal data) |
Lebara Mobile | O2 |
| Handset of the Year (Judge’s choice) |
Google Pixel 8 Pro | Samsung Galaxy S23 Ultra |
| Best eSIM Provider (Judge’s choice) |
Airalo | Holafly |
| Joint Telecoms | ||
| Best Telecoms Bundle Provider (Judge’s choice) |
EE | Sky |
| Best Telecoms Innovation (Judge’s choice) |
EE (new customer platform with EE ID) | Fibrus (Total Home Wi-Fi package) |
| Best Refurbished Device Seller (Judge’s choice) |
Music Magpie | Mozillion |
| Best TV Content (Judge’s choice) |
Disney+ | Netflix |
Mark is a professional technology writer, IT consultant and computer engineer from Dorset (England), he also founded ISPreview in 1999 and enjoys analysing the latest telecoms and broadband developments. Find me on X (Twitter), Mastodon, Facebook, BlueSky, Threads.net and Linkedin.
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How on Earth Plusnet was best? For switching away from them?
Tesco was best network? Tesco has terrible coverage in my area while an O2 sim works fine??
Tesco doesn’t get the full spectrum, speed or priority on the O2 network (Giffgaff don’t either) which probably explains your service. Sky Mobile does, I guess the virtual networks get what they pay for with O2.
Best network *for customer service*.
Funny thing is, I’ve just switched away from Giffgaff to ASDA Mobile (O2 to Vodafone) and earlier today so thing connect on Edge lol.
Had to think long and hard to remember how old Edge was. Turns out my phone should only ever connect to it if my signal was “abysmal” or worse.
Fortunately, the mobile signal in my home is absolutely irrelevant to my own usage, but wow, I went from really bad but the occasional 4G service to no signal or Edge.
My reason for swapping was WiFi Calling on the SIM.
Three didn’t get a mention but then there wasn’t a category for “stupidity”
Lebera mobile the most popular network, and iD and giffgaff best for data?
Yeah okay…
And Best Telecoms Innovation is some stupid customer platform that no customer is going to notice (EE still has one of the slowest, worst, buggiest sites out of all 4) and not SA 5G trials or something?
This might just be the dumbest mobile comparison I have ever seen
CommunityFibre won the best alternative network!!!
CommunityFibre provides TikTok on the big screen! Read:
Now you can enjoy the latest trending videos, quirky TikTok challenges and handy tutorials from the comfort of your TV screen. Complete your home-viewing experience with curated content on gaming, fitness, cooking, comedy and more from £10/month*.
Source: https://www.communityfibre.co.uk/tv
congrats to community fiber, a silver lining after all the problems. Tough times for many there recently 🙁
CommunityFibre won the best alternative network!!!
TV & Streaming
Unleash the power of Community Fibre TV with London’s fastest 100% full fibre broadband provider.
225+ live channels
40+ apps
125+ HD channels (on top of Freeview)
Unlimited tablet and mobile TV
30 games
100,000+ hours on-demand
Free 4K and & WiFi box, Alexa compatible TV box – worth £149
Choice of add-ons (BT Sport, Rakuten TV, BritBox, Hayu and more)
Record/pause live TV
from £10/month*
Prices fixed in 2024 then increase every Apr by CPI Jan + 2.9%
congrats to community fiber, a silver lining after all the problems. Tough times for many there recently 🙁