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Uswitch 2024 Awards Name Best UK Broadband and Mobile Providers

Wednesday, Feb 7th, 2024 (11:12 am) - Score 2,720
gold best broadband isp award cup

Uswitch.com has today revealed the winners of their annual 2024 Telecoms Awards event, which among things saw UK ISP Plusnet being named as the best ‘Broadband Provider of the Year’, while CommunityFibre won the best alternative network and Tesco Mobile scooped the win for best mobile ‘Network of the Year’.

The comparison site selected its winners via a combination of methods. Most of the awards were decided based on a survey of 24,000 UK consumers (conducted between 22nd November to 7th December 2023), while several other categories were chosen by a panel of 16 “expert” judges from the fields of consumer affairs, personal finance and technology.

NOTE: Some 20,000 survey respondents were broadband customers and 21,497 were mobile customers.

Finally, the ‘Fastest Mobile Network‘ award was based on an analysis of crowdsourced performance data from Opensignal (i.e. mobile broadband upload and download speeds).


Broadband and TV Winner Highly commended
Broadband Provider of the Year
(Public choice)
Plusnet EE
Alternative Broadband Provider of the Year
(Public choice)
CommunityFibre Hyperoptic
Best Provider for Customer Service
(Public choice)
Plusnet EE
Best Value for Money Broadband Provider
(Public choice)
Plusnet EE
Most Reliable Broadband Provider
(Public choice)
Plusnet BT
Most Popular Broadband Provider
(Public choice and internal data)
Sky Broadband
Network of the Year
(Public choice)
Tesco Mobile giffgaff
Best Network for Customer Service
(Public choice)
Tesco Mobile Sky
Best Network for Data
(Public choice)
iD Mobile giffgaff
Best Network for Roaming
(Public choice)
O2 Lebara Mobile
Best Network for Perks
(Public choice)
Sky Mobile
Fastest Mobile Network 
(Powered by OpenSignal data)
Best Handset Contract Network
(Public Choice)
Tesco Mobile iD Mobile
Best Pay As You Go Network
(Public choice)
giffgaff Vodafone
Best SIM Only Network
(Public choice)
SMARTY giffgaff
Best Contract Value for Money
(Public choice)
iD Mobile Tesco Mobile
Best SIM Only Value for Money
(Public choice)
SMARTY giffgaff
Most Popular Mobile Network
(Public choice and internal data)
Lebara Mobile O2
Handset of the Year
(Judge’s choice)
Google Pixel 8 Pro Samsung Galaxy S23 Ultra
Best eSIM Provider
(Judge’s choice)
Airalo Holafly
Joint Telecoms    
Best Telecoms Bundle Provider
(Judge’s choice)
EE Sky
Best Telecoms Innovation
(Judge’s choice)
EE (new customer platform with EE ID) Fibrus (Total Home Wi-Fi package)
Best Refurbished Device Seller
(Judge’s choice)
Music Magpie Mozillion
Best TV Content
(Judge’s choice)
Disney+ Netflix
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By Mark Jackson
Mark is a professional technology writer, IT consultant and computer engineer from Dorset (England), he also founded ISPreview in 1999 and enjoys analysing the latest telecoms and broadband developments. Find me on X (Twitter), Mastodon, Facebook and .
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11 Responses
  1. Avatar photo Norm says:

    How on Earth Plusnet was best? For switching away from them?

  2. Avatar photo TesNo says:

    Tesco was best network? Tesco has terrible coverage in my area while an O2 sim works fine??

    1. Avatar photo ACDeag says:

      Tesco doesn’t get the full spectrum, speed or priority on the O2 network (Giffgaff don’t either) which probably explains your service. Sky Mobile does, I guess the virtual networks get what they pay for with O2.

    2. Avatar photo Ed says:

      Best network *for customer service*.

    3. Avatar photo RightSaidFred says:

      Funny thing is, I’ve just switched away from Giffgaff to ASDA Mobile (O2 to Vodafone) and earlier today so thing connect on Edge lol.

      Had to think long and hard to remember how old Edge was. Turns out my phone should only ever connect to it if my signal was “abysmal” or worse.

      Fortunately, the mobile signal in my home is absolutely irrelevant to my own usage, but wow, I went from really bad but the occasional 4G service to no signal or Edge.

      My reason for swapping was WiFi Calling on the SIM.

  3. Avatar photo Martyn says:

    Three didn’t get a mention but then there wasn’t a category for “stupidity”

  4. Avatar photo Jon says:

    Lebera mobile the most popular network, and iD and giffgaff best for data?
    Yeah okay…

    And Best Telecoms Innovation is some stupid customer platform that no customer is going to notice (EE still has one of the slowest, worst, buggiest sites out of all 4) and not SA 5G trials or something?

    This might just be the dumbest mobile comparison I have ever seen

  5. Avatar photo benter says:

    CommunityFibre won the best alternative network!!!

    CommunityFibre provides TikTok on the big screen! Read:
    Now you can enjoy the latest trending videos, quirky TikTok challenges and handy tutorials from the comfort of your TV screen. Complete your home-viewing experience with curated content on gaming, fitness, cooking, comedy and more from £10/month*.

    Source: https://www.communityfibre.co.uk/tv

    1. Avatar photo Tariq says:

      congrats to community fiber, a silver lining after all the problems. Tough times for many there recently 🙁

  6. Avatar photo benter says:

    CommunityFibre won the best alternative network!!!

    TV & Streaming
    Unleash the power of Community Fibre TV with London’s fastest 100% full fibre broadband provider.

    225+ live channels
    40+ apps
    125+ HD channels (on top of Freeview)
    Unlimited tablet and mobile TV
    30 games
    100,000+ hours on-demand
    Free 4K and & WiFi box, Alexa compatible TV box – worth £149
    Choice of add-ons (BT Sport, Rakuten TV, BritBox, Hayu and more)
    Record/pause live TV
    from £10/month*

    Prices fixed in 2024 then increase every Apr by CPI Jan + 2.9%

  7. Avatar photo Tariq says:

    congrats to community fiber, a silver lining after all the problems. Tough times for many there recently 🙁

Comments are closed

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