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15th Jan, 2025 (5 Comments)
The UK telecoms regulator, Ofcom, has today proposed to make it quicker for people to access Alternative Dispute Resolution (ADR) providers, which are third-party ombudsman schemes that help consumers to resolve complaints with their phone providers, broadband ISPs and mobile operators.
15th Jan, 2025 (2 Comments)
Fibre manufacturer ACOME Group has today announced the introduction of a new platform that they claim could help broadband operators to reduce the amount of expensive optical fibre cable network builders throw away each year. All you need is a QR code and an App that combine to keep a record of each cable drum and its usage.
15th Jan, 2025 (3 Comments)
The FTTH Council Europe has published an interesting new report that looks at the progress being made across 27 EU member states (and the United Kingdom) in switching off older copper based broadband networks as part of adopting gigabit full-fibre infrastructure. The report finds a mixed picture, with Portugal, Spain and Sweden leading the way, while others lag far behind.
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15th Jan, 2025 (5 Comments)
The not-for-profit London Internet Exchange (LINX), which handles a large chunk of UK and global data traffic through their switches via around 900 members (broadband ISPs, mobile operators etc.), has today announced an update to its pricing structure for 2025 – impacting port and service fees – that aims to “deliver greater member value“.
15th Jan, 2025 (4 Comments)
Mobile network operator Lyca Mobile, which in the UK is a virtual operator (MVNO) on EE’s network, has taken a break from recent troubles (here) by pledging to “transform” the “payment experiences” of its customers through a new partnership with online payment provider Revolut Pay, making it the neobank’s first official MVNO partner in the UK.
15th Jan, 2025 (1 Comment)
Network operator nexfibre, which shares some of their UK parentage with retail broadband ISP partner Virgin Media (O2), has today announced that they’ve made their 2Gbps speed Fibre-to-the-Premises (FTTP) network available to more than 9,000 additional homes in the city of Bath (Somerset, England).
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15th Jan, 2025 (45 Comments)
The descriptively named Data Communications Company (DCC), which manages Britain’s national Smart Meter network(s), recently began their first live customer trials that will see existing Smart Meters in UK homes being upgraded to use Toshiba’s new 4G Communication Hub. Several suppliers, such as E.on and British Gas, are taking part.
14th Jan, 2025 (18 Comments)
Spiders have an awkward habit of getting pretty much everywhere imaginable, which is probably down to their deep connection to the web. But spare a thought for one of Openreach’s UK broadband engineers in the Staffordshire village of Hixon who, while working on top of a telecoms pole, had to do a bit of extra debugging after opening up a cable box to find this surprise.
14th Jan, 2025 (0 Comments)
London-based broadband ISP Pulse Fibre, which specialises in building “full fibre” (FTTP) connections into UK new build home developments and MDUs (here), has signed a new partnership that will enable their network to expand across new developments being built alongside multi-utility provider Entity Connect in the South East of England.
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14th Jan, 2025 (10 Comments)
Network analyst firm Streetwave has today shared the results from a new survey they conducted, which examined the coverage and performance of 4G and 5G mobile (broadband) networks for people travelling on a train from Manchester (Piccadilly) in England to Cardiff (Central) in Wales. Overall, Vodafone came top.
14th Jan, 2025 (11 Comments)
Network operator nexfibre, which is working alongside UK ISP partner Virgin Media to deploy a new 10Gbps full fibre broadband (FTTP) network across over 5 million premises (2m have already been built), has today set out its list of recommendations for Ofcom to consider adopting as part of their forthcoming Telecoms Access Review 2026 (TAR).
14th Jan, 2025 (2 Comments)
The Institute of Customer Service (ICS) has today published their first biannual UK Customer Satisfaction Index for 2025 (January), which reveals that four mobile and broadband (telecoms) providers made it into their table of the country’s top 50 organisations – Tesco Mobile (16th), Utility Warehouse (28th), Sky Mobile (41st) and giffgaff (47th).
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14th Jan, 2025 (8 Comments)
Some customers of Sky’s broadband-based Sky Stream TV devices (puck) have, over the past week, noticed the surprise addition of a new “TV Input” App that appears to activate the previously unused TV aerial port (tuner) on the back of the box – making it possible to add terrestrial Freeview channels via the old-fashioned method. But it may only be temporary.
13th Jan, 2025 (0 Comments)
Hull-based broadband ISP KCOM, which is building a Fibre-to-the-Premises (FTTP) network across parts of East Yorkshire and Lincolnshire in England, has named the second round of three winners for their Digital Inclusion Grants. Each of the projects and organisations will share from a pot of £30k, which aims to improve lives in communities across the region.
13th Jan, 2025 (3 Comments)
The Government’s executive Building Digital UK (BDUK) agency and Ipsos UK have today published an “early process review” of the Gigabit Infrastructure Subsidy (GIS) programme under their £5bn Project Gigabit broadband roll-out scheme, which identifies what “worked well” and “less well” in terms of providing the GIS intervention to date.
13th Jan, 2025 (0 Comments)
The Dorset Council in England recently set out its proposals for a £416m budget for 2025/26, which included major cost-saving measures of around £44m and some of that involves the greater adoption of digital technologies, as well as AI. But councillors have been quick to warn that “pockets” of poor broadband and a lack of digital skills, among some groups, could create problems.
13th Jan, 2025 (7 Comments)
Mobile network operator O2 (Virgin Media) has this morning revealed that they’ll begin the withdrawal of their older 3G mobile (broadband) services across the United Kingdom – the last major operator to do so – in April 2025, which will start with the city of Durham in England (not to be confused with County Durham).
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