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Consultancy Propose Changes to Handling of UK Telecoms Complaints

5th Mar, 2019 (0 Comments)

Consultancy firm Mott MacDonald, which were hired by Ofcom to review the Alternative Dispute Resolution (ADR) process, have made a series of recommendations in order to better ensure that consumer complaints handlers for broadband, phone and mobile issues improve the process of accepting and adjudicating cases.

UK Ranked 136th Out of 230 Countries for its High Mobile Data Price

5th Mar, 2019 (6 Comments)

A new study has analysed information from 6,313 mobile data plans across 230 countries in order to compare the cost of 1GB (Gigabyte) of mobile data (mobile broadband) around the entire world. Sadly the United Kingdom ranked a “disappointing” 136th with an average price in USD of $6.66 (£5) per Gigabyte.

Government Study Examines the UK Digital Divide in Internet Use

4th Mar, 2019 (6 Comments)

The Office for National Statistics has published an interesting new study that explores the scale of digital exclusion in the UK, which examines the reasons why around 5 million adults (10%) still aren’t using the internet. The familiar issues of disability, sickness, lack of skills and limited desire all come into play. No quick fixes.

First Homes in Coventry UK Connect to Vodafone Gigabit Broadband

4th Mar, 2019 (29 Comments)

Cityfibre has announced that the first homes on their new £60m and 1Gbps capable Fibre-to-the-Home (FTTH) broadband network in the West Midlands city of Coventry have now gone live via UK ISP partner Vodafone. The aim is to cover “almost every home” in the city by the end of 2021.

Suffolk UK Secure £1.725m to Extend Faster Rural Broadband

2nd Mar, 2019 (2 Comments)

The UK Government’s Department for Environment Food and Rural Affairs (DEFRA) has released £1.725m to help improve “superfast broadband” (24Mbps+) coverage in rural parts of Suffolk. The money is expected to result in a further 550 business and 600 non-business (homes etc.) premises being covered.

ISP Vodafone UK Responds to Gripes Over Slow Video Streaming UPDATE

1st Mar, 2019 (21 Comments)

Over the past couple of months there appears to have been a rise in complaints from customers of Vodafone’s superfast home broadband (FTTC) packages. Quite a few are reporting slowing speeds, particularly related to problems when trying to use popular video streaming services (Netflix, Twitch etc.).

Cityfibre Appoint Group Chief Operating Officer from Goldman Sachs

1st Mar, 2019 (2 Comments)

Cityfibre has today appointed a former partner at global investment firm Goldman Sachs, Simon Holden, to become its first Group Chief Operating Officer, reporting directly to the CEO, Greg Mesch. Holden will help the operator to roll-out their new 1Gbps Fibre-to-the-Premises (FTTP) broadband ISP network in the UK.

Calls for New Pre-Brexit Rural Broadband Strategy from UK Gov

1st Mar, 2019 (20 Comments)

The Rural Services Network (RSN) are today leading calls for the UK government to produce an “urgent comprehensive strategy for rural areas” in preparation for Brexit, which among other things demands more investment to boost the “full fibre” (FTTP) broadband roll-out and stronger mobile coverage targets.

RHM Telecommunications Partners ITS Technology for Full Fibre

1st Mar, 2019 (0 Comments)

Business ISP RHM Telecommunications has joined the ITS Technology Group’s network platform, which among other things will give them access to the operator’s various wholesale multi-Gigabit capable “full fibre” services. RHM is understood to have a specific focus on tackling “connectivity blackspots” in Bristol and West London.

Business ISP FluidOne Acquired by Private Equity Firm Livingbridge

28th Feb, 2019 (0 Comments)

Business focused UK ISP FluidOne (Rigby Group plc), which are perhaps best known for their broadband and mobile network aggregation solutions (Platform One), has today been acquired by mid-market private equity investor firm Livingbridge for an undisclosed sum.

South Korea Leads, But UK Ranks Well in 5G Leadership Index

28th Feb, 2019 (0 Comments)

Global consultancy firm Arthur D. Little has today published their new 5G Country Leadership Index, which benchmarks 40 countries by an analysis of technical infrastructure and tendency for 5G commercialisation. Overall the UK just creeps into the top ten, placing us on the border between “leaders” and “followers“.

Virgin Media Hints at Launch of Two UK Gigabit Broadband Cities

28th Feb, 2019 (16 Comments)

The boss of European cable operator Liberty Global, Mike Fries, has revealed to investors that they intend to launch “two gigabit cities” in the UK this year via Virgin Media, which as the name suggests could result in related homes gaining access to speeds of 1Gbps (1000Mbps+) using the latest network upgrades.

VIDEO OneWeb Successfully Launch First 6 LEO Broadband Satellites

28th Feb, 2019 (0 Comments)

British registered space company OneWeb, part of a joint venture with Airbus, last night succeeded in launching the first six (OneWeb F6) of their compact low-latency ultrafast broadband satellites into circular Low Earth Orbit (LEO) around the earth at 1000km (close to their operational orbit).

BT Creates Over 1,600 New UK Apprenticeship and Graduate Jobs

28th Feb, 2019 (0 Comments)

Telecoms giant BT has today announced that they’re creating more than 1,600 new apprenticeship and graduate jobs across areas such as engineering, customer service, TV production and cyber-security (inc. within EE and Plusnet). The new recruits will join its over 82,800 strong UK workforce during 2019.

Virgin Media UK to Launch 500Mbps Broadband in Spring 2019

28th Feb, 2019 (78 Comments)

Cable ISP Virgin Media UK (Liberty Global) has published their latest results to the end of 2018 (calendar Q4), which saw their network extend to cover another 144,000 premises and their broadband base grow to total 5,224,600 (up by 21.7K in the quarter vs 36.4K in Q3). But they’re also boosting top speeds from 350Mbps to 500Mbps!

New Ofcom Code of Practice for UK Broadband ISP Speeds to Start

28th Feb, 2019 (15 Comments)

An important change is due to be introduced tomorrow as part of Ofcom’s new Voluntary Codes of Practice on Broadband Speed (VCoP), which will require the largest UK ISPs to give you more information about your estimated line performance and make it easier to exit a contract penalty free (if faults cannot be fixed).

University of Surrey Paper Calls for Changes to Aid UK Rural 5G Cover

27th Feb, 2019 (5 Comments)

A new discussion paper from the University of Surrey, which was produced as part of the UK Government’s 5G Testbed and Trials programme, has warned that it will take more than “competition and public financing” to fill the existing rural mobile coverage gaps with 5G (mobile broadband) services. But they’ve got ideas.