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Mobile Firms and UK ISPs Commit to Protect Vulnerable Users

29th Mar, 2020 (0 Comments)

Most of the major UK broadband ISPs and mobile network operators have today agreed a set of “important commitments” with Ofcom and Government (DCMS) help to support and protect “vulnerable consumers,” as well as those who may become vulnerable due to circumstances arising from COVID-19 (Coronavirus).

Impact of COVID-19 on the UK Full Fibre Broadband Rollout

28th Mar, 2020 (8 Comments)

The rapid spread of COVID-19 (Coronavirus) has had a significant impact upon the United Kingdom and we thought it might be useful to take a quick look at how it’s impacting the national roll-out of Fibre-to-the-Premises (FTTP) broadband ISP networks, as well as to try and answer a few common questions.

COVID-19 – Snapshot of Internet Traffic from EE and Virgin Media

27th Mar, 2020 (27 Comments)

Broadband and mobile providers EE (BT) and Virgin Media UK have today posted some interesting snapshots to help illustrate how the current spread of COVID-19 (Coronavirus) is impacting the way their customers make use of internet connectivity, which among other things show a big surge during the Prime Minister’s daily briefings.

O2 UK Consortium Secures Big West Midlands 5G Project Contract

27th Mar, 2020 (7 Comments)

West Midlands 5G, which is one of the groups responsible for helping to deliver the UK’s first government-backed 5G testbed, has awarded a major contract to a consortium led by O2. Under this deal the mobile operator will build 5G accelerators that could benefit up to 2,000 businesses in Birmingham, Wolverhampton and Coventry.

500,000 Vodafone UK Customers to Get Free Unlimited Data UPDATE

27th Mar, 2020 (4 Comments)

Mobile operator Vodafone UK has announced that they’re giving 500,000 of their Pay Monthly customers, plus NHS staff, 30-days free access to unlimited mobile data (mobile broadband). On top of that those flagged as being “vulnerable” can expected to be “proactively” upgraded to benefit.

Major UK ISPs Pause Orders for Ultrafast Broadband Services

27th Mar, 2020 (4 Comments)

Openreach’s decision to significantly limit their engineering work this week (here) has naturally caused somewhat of a cascade effect among UK ISPs. As a result providers, such as BT and Sky Broadband, have paused new orders for ultrafast broadband services and limited other activity.

Cityfibre Finish FibreNation Buy – Target 8 Million FTTP Homes

27th Mar, 2020 (6 Comments)

Cityfibre have this morning confirmed that they’ve completed their £200m purchase of FibreNation from UK ISP TalkTalk, which increases the operator’s roll-out ambition for 1Gbps Fibre-to-the-Home (FTTH) broadband technology from 5 million to nearly 8 million premises, supported by an investment project of up to £4bn.

Juice Broadband Gives Unlimited FREE UK Calls to Customers

27th Mar, 2020 (0 Comments)

Poole-based ISP Juice Broadband, which offers a mix of “full fibre” (FTTP) and wireless internet access services to homes and businesses around southern Dorset, has responded to the COVID-19 (Coronavirus) situation by giving all of their existing residential customers “unlimited” free UK landline and mobile calls.

Vodafone UK to Hit Brits Stranded in Turkey with Roaming Hike

26th Mar, 2020 (50 Comments)

Mobile operator Vodafone UK appears to have picked a lousy time to inform customers in Turkey, many of whom will have been left stranded by the mass cancellation of flights until at least June 2020, that they’re about to impose a £6 per day charge for them to continue using their text, call and data allowances.

COVID-19 – O2 UK Zero Rates Data Usage on Help Websites

26th Mar, 2020 (16 Comments)

Customers of mobile operator O2 may be pleased to know that they’re zero rating access to key websites that are providing financial, health, emotional guidance and other support during the COVID-19 (Coronavirus) crisis, which means that accessing them via mobile broadband won’t count toward your data allowance.

Three UK is First Mobile Operator to Shut Most Call Centres UPDATE

26th Mar, 2020 (35 Comments)

Mobile operator Three UK has become the first of the major Mobile Network Operators (MNO) to shut most of their call centres due to the spread of COVID-19 (Coronavirus), which occurred shortly after they closed all of their retail stores. Instead customers are being redirected to online chat that is often unable to resolve key issues.

Vodafone Says Fears of Network Overload “categorically untrue”

25th Mar, 2020 (16 Comments)

The Chief Technology Officer (CTO) of mobile and broadband provider Vodafone UK, Scott Petty, has blasted mass media reports as “categorically untrue” for claiming that their network(s) won’t be able to cope with the increase in voice and data traffic due to the impact of COVID-19 (Coronavirus).

COVID-19 ISPs Uno and County Broadband Remove Data Caps

25th Mar, 2020 (2 Comments)

Customers of national UK ISP Uno and rural provider County Broadband, specifically those on legacy packages that still apply usage allowances, may be pleased to know that both providers have now removed their data caps in order to help people through the current Coronavirus (COVID-19) situation.

A Snapshot of UK and EU Broadband Speed During COVID-19

25th Mar, 2020 (10 Comments)

Internet speed testing giant Ookla (Speedtest.net) has updated a report that looks at the impact of the Coronavirus (COVID-19) on global broadband speeds, which largely confirms that the impact on service performance has, so far, only been very mild and traffic in the UK remains some of the most stable.

COVID-19 – Virgin Media Onshoring Brings 500 Jobs Back to UK

25th Mar, 2020 (11 Comments)

Broadband ISP Virgin Media has confirmed that they will attempt to rapidly bring 500 customer support (call-centre) jobs back to the UK in order to help counter Coronavirus (COVID-19) related lock-downs in countries where they’ve previously outsourced such roles, including India and the Philippines.

Three UK Advert Banned for Misleading “Real 5G” Mobile Claim

25th Mar, 2020 (26 Comments)

Complaints by BT (EE) and Vodafone have today prompted the Advertising Standards Authority (ASA) to ban two adverts for Three UK’s new ultrafast 5G based mobile (mobile broadband) network, which they found had “misleadingly” claimed “If it’s not Three, it’s not real 5G.”

COVID-19 – Openreach Limit UK Broadband ISP and Phone Work UPDATE

24th Mar, 2020 (78 Comments)

In a significant development Openreach (BT) has issued a status of Matters Beyond Our Reasonable Control (MBORC) across a variety of popular products, which from 23:59 tonight will effectively stop, limit or delay many new broadband and phone provisions (installs), repair jobs and engineer appointments on a “national basis.”