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Articles for Category Tag - BT

EE and BT to Raise Price of UK Social Broadband Tariffs After Earlier Denial

16th April, 2025 (19 Comments)

Broadband ISP BT (EE) has this morning caused a degree of surprise by appearing to reverse last week’s denial (here) and announcing a price increase of £1 per month across their low-cost home broadband social tariffs for those on state benefits (Home Essentials). The provider had previously indicated to ISPreview that no such price increases would be introduced in 2025.

BT Corrects Embarrassing Error on UK Social Broadband Tariffs Page UPDATE3

10th April, 2025 (7 Comments)

This morning we reported on how ISP BT (EE) had updated their website to change their low-cost home broadband social tariffs for those on state benefits (Home Essentials). The changes saw the removal of their £15 per month 36Mbps “fibre” plan for those with “no income” on 1st May 2025 and some price rises. But BT has now reversed this, saying they were “changed in error“.

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Operators Dispute Ofcom’s Proposed UK Corrections to Mobile Spectrum Fees

8th April, 2025 (5 Comments)

Mobile networks operators including EE (BT), O2 (Virgin Media), Vodafone and Three UK have warned that Ofcom’s proposals to change the cost of Annual Licence Fees (ALF) in the 900MHz, 1800MHz and 2100MHz radio spectrum bands – used to support 2G, 3G and 4G mobile (mobile broadband) services – still do not reflect reality.

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Openreach Start Free 5 Day UK Street Works Training Courses

7th April, 2025 (4 Comments)

Openreach (BT) has opened a free five-day skills course in roadworks, signing, lighting, and guarding to Jobseekers in Bolton (more areas to follow). The course has been launched in partnership with the Department for Work and Pensions (DWP) and is linked to the company’s commitment under their Project Gigabit broadband roll-out contracts.

Openreach CEO’s Call for Change to Boost UK Fibre Rollout Meets Opposition

6th April, 2025 (71 Comments)

The CEO of network access provider Openreach, Clive Selley, has once again called on the government to help boost the UK roll-out of gigabit-capable broadband networks by making a number of key changes to several new bills. But gaining acceptance of these calls has proven difficult, particularly with a group of cross-party MPs campaigning for the opposite.

UK Mobile Operators Attempt to Dismiss GBP3.3bn Overcharging Case

1st April, 2025 (14 Comments)

Mobile operators including EE (BT), Vodafone, Three UK and O2 (Virgin Media) yesterday attempted to dismiss a class action claim worth “at least” £3.285bn. The case, brought by consumer rights champion Justin Gutmann and law firm Charles Lyndon, accuses the operators of overcharging for mobile handsets beyond the end of their contractual term.

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Cross Party MPs Warn Risk to Life Still Exists with UK Digital Phone Switch

26th March, 2025 (27 Comments)

A new report from the Digital Communities All-Party Parliamentary Group (DC APPG) has been published, which examines the ongoing industry-led switchover from Openreach, BT and KCOM’s legacy phone lines to new digital (IP / VoIP based) networks. But it warns that, despite recent efforts, vulnerable users still face a “risk to life” from the switch.

ASA Ban EE UK Broadband Ads for Misleading Wi-Fi 7 Router Claims UPDATE

26th March, 2025 (16 Comments)

The Advertising Standards Authority (ASA) has banned several TV, radio, paid-for social media and digital poster adverts for UK ISP EE’s (BT) home broadband service. This occurred after they were found to have made “misleading” claims about the capabilities of the provider’s new Wi-Fi 7 Smart Hub Pro router and Smart Wi-Fi Pro device.

BT UK to Shut Older Contact Centres in Leeds and Exeter

20th March, 2025 (23 Comments)

Telecoms and broadband giant BT has confirmed to ISPreview that, as part of their ongoing UK programme to modernise and consolidate the number of offices they have, they’ve decided to close their Contact Centres in Leeds and Exeter over the “coming months“. The move is expected to impact hundreds of jobs, but many will be consolidated into more modern sites.

Ofcom Set Out Changes to Boost UK Gigabit Broadband in 2026 Review UPDATE3

20th March, 2025 (11 Comments)

The national telecoms regulator, Ofcom, has today published their proposals for the new Telecoms Access Review 2026 (TAR), which it hopes will help to “promote competition and investment” in gigabit broadband and business connectivity. Broadly speaking, the regulator will be updating and tweaking their existing approach, with few radical changes this time around.

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New Which Survey Award Best and Worst UK Broadband ISPs for 2025

20th March, 2025 (6 Comments)

Consumer magazine Which? has published the results from their latest broadband ISP satisfaction survey, which questioned 4,347 UK adults (Dec 2024 to Jan 2025) about their internet providers. Overall three ISPs were labelled ‘Recommended Providers‘ – Zen Internet, Plusnet and Utility Warehouse, while NOW TV (NOW Broadband) and Virgin Media were ranked at the bottom.

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Openreach Backs Fibre Broadband Amendment to Renters Rights Bill

16th March, 2025 (13 Comments)

The CEO of Openreach, Clive Selley, has backed the Liberal Democrat peer Baroness Barbara Janke after she proposed an amendment to the new Renters’ Rights Bill (RRB) that would allow tenants to request the right for a gigabit broadband installation, while ensuring that consent cannot be “unreasonably refused” by landlords (they’d get 28 days to make a decision).

Broadband ISPs Vodafone, BT, KCOM and Zen Internet Prep New UK Battery Backup

14th March, 2025 (47 Comments)

Broadband, mobile and phone provider Vodafone UK has today announced that they’ve teamed up with rival ISPs BT, KCOM and Zen Internet to help bring an improved Broadband Battery Backup (BBU) device for WiFi routers to market, which is said to be capable of powering a customers broadband router (inc. digital phone/voice service) for up to 4-to-7 hours.

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BDUK Reveal Benefits and Impacts of UK Superfast Broadband Rollout

11th March, 2025 (6 Comments)

The Government’s Building Digital UK (BDUK) agency has posted a final evaluation of the previous ‘Superfast Broadband Programme’ (UK National Broadband Scheme), which reveals the various “economic, social, and environmental benefits” from the previous project to extend “superfast” (30Mbps+) coverage – run between 2016 and 2022.

EE UK Sees Positive Result from Trial of New Content Delivery Tech for TV Services

11th March, 2025 (13 Comments)

Broadband ISP and mobile operator EE has today revealed the results from last year’s trial delivery of TV content via a new Content Delivery Network (CDN) technology, which reflects BT’s effort to integrate their “world’s first” MAUD (Multicast-Assisted Unicast Delivery) solution into their CDN (originally Edgio).

Strategic Shift as BT No Longer Being Ditched as UK Consumer Brand

8th March, 2025 (66 Comments)

Broadband and telecoms giant BT appears to have confirmed that their strategy of turning EE into the group’s “flagship brand for our consumer customers”, which was eventually expected to result in the BT brand focusing more on business customers, will no longer result in the original brand being retired for consumer products.

Wavemobile Warn UK 2G Switch-off May Impact Sizeable Number of Devices

4th March, 2025 (13 Comments)

A number of mobile operators, including O2 and EE, have already set out tentative plans for phasing-out existing 2G mobile services. But new data supplied by rural connectivity provider Wavemobile suggests that quite a few connections are still 2G-only, and thus closing the service will be more complex than the prior 3G switch-off.