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Articles for Category Tag - BT

BT Moira Stuart Digital Voice Switchover campaign

Moira Stuart Helps BT Kick Off UK Digital Voice Switchover for Vulnerable Users

28th April, 2025 (45 Comments)

Broadband and phone provider BT (EE) has today launched a new campaign with Moira Stuart, a well-known British TV presenter and broadcaster, to help raise awareness around the switch to digital landlines and the forthcoming deadline of 31st January 2027 for vulnerable users.

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BT Group Finally Sells Italian Division to Telecoms Provider Retelit

25th April, 2025 (5 Comments)

Telecoms and broadband giant BT Group, which is primarily focused upon and based in the United Kingdom, has continued efforts to reduce their international operations this week by announcing a “preliminary” agreement to sell their sometimes troubled Italian business (BT Italia S.p.A) to Retelit for an undisclosed sum.

BT Fail to Get CityFibre Ad Banned Over Full Fibre Availability Complaint UPDATE

23rd April, 2025 (29 Comments)

The Advertising Standards Authority (ASA) has declined to uphold a complaint against one of CityFibre’s direct mailing adverts for their new UK FTTP broadband network. The complaint was lodged by the BT Group after they suggested it “misleadingly implied there was no existing full fibre broadband at the address.”

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UBS Predicts Openreach to Lose 800k UK Broadband Lines in 2025

17th April, 2025 (90 Comments)

The latest analyst note from Swiss Bank UBS has maintained their long-running “sell” rating on the BT Group and predicted that Openreach could lose 800,000 broadband lines to rival networks in 2025 (up from 707k in 2024). The analyst warned that the operator needed to “deploy fibre faster” to stem the bleed and “accelerate [its] cost-cutting“, otherwise they claim it may face a downside risk to free cash flow in FY26.

Opensignal Find Ultrafast UK Broadband ISPs More Reliable vs Superfast Ones

16th April, 2025 (1 Comment)

Network benchmarking firm Opensignal has today published a new report that examines how the UK’s broadband experience varies across speed tiers, with homes on “ultrafast” (300Mbps+) connections enjoying a “smoother and more reliable” service than those on “superfast” (30-300Mbps) ones. ISPs EE, Vodafone and Plusnet topped the performance rankings.

EE and BT to Raise Price of UK Social Broadband Tariffs After Earlier Denial

16th April, 2025 (19 Comments)

Broadband ISP BT (EE) has this morning caused a degree of surprise by appearing to reverse last week’s denial (here) and announcing a price increase of £1 per month across their low-cost home broadband social tariffs for those on state benefits (Home Essentials). The provider had previously indicated to ISPreview that no such price increases would be introduced in 2025.

BT Corrects Embarrassing Error on UK Social Broadband Tariffs Page UPDATE3

10th April, 2025 (7 Comments)

This morning we reported on how ISP BT (EE) had updated their website to change their low-cost home broadband social tariffs for those on state benefits (Home Essentials). The changes saw the removal of their £15 per month 36Mbps “fibre” plan for those with “no income” on 1st May 2025 and some price rises. But BT has now reversed this, saying they were “changed in error“.

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Operators Dispute Ofcom’s Proposed UK Corrections to Mobile Spectrum Fees

8th April, 2025 (5 Comments)

Mobile networks operators including EE (BT), O2 (Virgin Media), Vodafone and Three UK have warned that Ofcom’s proposals to change the cost of Annual Licence Fees (ALF) in the 900MHz, 1800MHz and 2100MHz radio spectrum bands – used to support 2G, 3G and 4G mobile (mobile broadband) services – still do not reflect reality.

2025 Openreach skills training course for engineers

Openreach Start Free 5 Day UK Street Works Training Courses

7th April, 2025 (4 Comments)

Openreach (BT) has opened a free five-day skills course in roadworks, signing, lighting, and guarding to Jobseekers in Bolton (more areas to follow). The course has been launched in partnership with the Department for Work and Pensions (DWP) and is linked to the company’s commitment under their Project Gigabit broadband roll-out contracts.

Openreach CEO’s Call for Change to Boost UK Fibre Rollout Meets Opposition

6th April, 2025 (71 Comments)

The CEO of network access provider Openreach, Clive Selley, has once again called on the government to help boost the UK roll-out of gigabit-capable broadband networks by making a number of key changes to several new bills. But gaining acceptance of these calls has proven difficult, particularly with a group of cross-party MPs campaigning for the opposite.

UK Mobile Operators Attempt to Dismiss GBP3.3bn Overcharging Case

1st April, 2025 (14 Comments)

Mobile operators including EE (BT), Vodafone, Three UK and O2 (Virgin Media) yesterday attempted to dismiss a class action claim worth “at least” £3.285bn. The case, brought by consumer rights champion Justin Gutmann and law firm Charles Lyndon, accuses the operators of overcharging for mobile handsets beyond the end of their contractual term.

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Cross Party MPs Warn Risk to Life Still Exists with UK Digital Phone Switch

26th March, 2025 (27 Comments)

A new report from the Digital Communities All-Party Parliamentary Group (DC APPG) has been published, which examines the ongoing industry-led switchover from Openreach, BT and KCOM’s legacy phone lines to new digital (IP / VoIP based) networks. But it warns that, despite recent efforts, vulnerable users still face a “risk to life” from the switch.

ASA Ban EE UK Broadband Ads for Misleading Wi-Fi 7 Router Claims UPDATE

26th March, 2025 (16 Comments)

The Advertising Standards Authority (ASA) has banned several TV, radio, paid-for social media and digital poster adverts for UK ISP EE’s (BT) home broadband service. This occurred after they were found to have made “misleading” claims about the capabilities of the provider’s new Wi-Fi 7 Smart Hub Pro router and Smart Wi-Fi Pro device.

BT UK to Shut Older Contact Centres in Leeds and Exeter

20th March, 2025 (23 Comments)

Telecoms and broadband giant BT has confirmed to ISPreview that, as part of their ongoing UK programme to modernise and consolidate the number of offices they have, they’ve decided to close their Contact Centres in Leeds and Exeter over the “coming months“. The move is expected to impact hundreds of jobs, but many will be consolidated into more modern sites.

Ofcom Set Out Changes to Boost UK Gigabit Broadband in 2026 Review UPDATE3

20th March, 2025 (11 Comments)

The national telecoms regulator, Ofcom, has today published their proposals for the new Telecoms Access Review 2026 (TAR), which it hopes will help to “promote competition and investment” in gigabit broadband and business connectivity. Broadly speaking, the regulator will be updating and tweaking their existing approach, with few radical changes this time around.

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New Which Survey Award Best and Worst UK Broadband ISPs for 2025

20th March, 2025 (6 Comments)

Consumer magazine Which? has published the results from their latest broadband ISP satisfaction survey, which questioned 4,347 UK adults (Dec 2024 to Jan 2025) about their internet providers. Overall three ISPs were labelled ‘Recommended Providers‘ – Zen Internet, Plusnet and Utility Warehouse, while NOW TV (NOW Broadband) and Virgin Media were ranked at the bottom.

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Openreach Backs Fibre Broadband Amendment to Renters Rights Bill

16th March, 2025 (13 Comments)

The CEO of Openreach, Clive Selley, has backed the Liberal Democrat peer Baroness Barbara Janke after she proposed an amendment to the new Renters’ Rights Bill (RRB) that would allow tenants to request the right for a gigabit broadband installation, while ensuring that consent cannot be “unreasonably refused” by landlords (they’d get 28 days to make a decision).