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Articles for Category Tag - BT

UK ISP BT to Close Redcare Alarm Security Division in 2025 UPDATE

1st February, 2024 (22 Comments)

Customers of BT’s Redcare division, which supplies monitored alarm signalling systems to UK homes and businesses that enable fire, security and more to be monitored over a secure network, have informed ISPreview that the telecoms operator has communicated their plans to close the Redcare service on 1st August 2025.

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BT Group Add 950k Premises to FTTP Broadband Cover in Q4 2023

1st February, 2024 (40 Comments)

Broadband and telecoms giant BT Group has today posted a short trading update for the last quarter to December 2023, which reveals that Openreach expanded the UK coverage of their Fibre-to-the-Premises (FTTP) based broadband ISP network by another 950,000 premises (up from 860k last quarter) to total 13 million passed.

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Openreach UK Discount 10Gbps Cablelinks for Fibre Broadband

30th January, 2024 (8 Comments)

Openreach (BT) has launched a new special offer for broadband ISPs that discounts the charge on 10Gbps Cablelinks for FTTP and FTTX/C lines (GEA), nationwide, when taken on Layer 2 Switches (L2S) built before 31st December 2023 to just £499 +vat (the regular connection cost is normally £1,270.58).

RootMetrics Benchmark Reveals Top UK Mobile Networks for H2 2023

29th January, 2024 (7 Comments)

Mobile network analyst firm RootMetrics (Ookla) has published their latest biannual H2 2023 benchmark study of UK mobile networks (4G and 5G) and mobile broadband performance, which once again sees EE (BT) come top against rivals at Vodafone, Three UK and O2 (VMO2). But the picture for 5G performance isn’t so clear-cut.

BT Group to Recruit 500 More UK Apprentices and Graduates

29th January, 2024 (7 Comments)

Broadband ISP and telecoms giant BT have today confirmed that they will recruit another 500 apprentices and graduates in 2024 (up from 400 in 2023) – forming part of their September 2024 intake. The roles will span across areas such as engineering (5G, FTTP etc.), customer service, applied research, data analytics and cyber-security.

BT Broadband UK Customers Suffer Xbox Game Pass Billing Errors

26th January, 2024 (10 Comments)

Internet, phone and TV provider BT (EE) has long bundled Xbox Game Passes on some of their broadband packages, particularly full fibre (FTTP) plans, which until recently often included a free 6-12 month subscription to the online gaming service. But some customers now complain the ISP has charged them for the service, without their knowledge or consent.

complaint UK consumer broadband isp and phone gripes

Ofcom Shames Virgin Media and O2 for UK Telecoms Complaints UPDATE

25th January, 2024 (37 Comments)

Ofcom has published their latest study of UK consumer complaints for Q3 2023, which names Virgin Media as the worst for attracting the most gripes about fixed broadband, landline phone and pay TV services. Meanwhile, O2, which is part of the same company, attracted the most complaints for Pay Monthly Mobile services.

BT Chief Takes Swipe at UK Mobile Rivals Over Rural 4G Delays

22nd January, 2024 (45 Comments)

BT’s Chief Security and Networks Officer, Howard Watson, has written a new blog post that contrasts their delivery progress on the £1bn industry-led Shared Rural Network (SRN) project (i.e. extending 4G mobile coverage to 95% of the UK by the end of 2025) with the slower pace at Vodafone, Three UK and O2 (VMO2).

Clarifying Scotland’s R100 Broadband Rollout Progress UPDATE

19th January, 2024 (8 Comments)

Yesterday the First Minister of the Scottish Government, Humza Yousaf, revealed that the £600m Reaching 100% (R100) broadband upgrade project with Openreach (BT) “remains on track to complete build … by 2028” and had so far covered “more than 36,100 premises“. But in October 2023 the figure was stated as 42,000, so which is correct?

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Openreach List Next 46 UK Areas for Copper to FTTP Switch – Tranche 15

18th January, 2024 (28 Comments)

Openreach (BT) has published the next round of 46 exchanges under Tranche 15 of their “FTTP Priority Exchange Stop Sell” programme, which reflects locations where over 75% of premises are able to get full fibre and can thus stop selling copper based phone and broadband products (i.e. FTTP is left as the only available product).

Parliament UK Building at Dusk in London 2021

MedUX Study Tests UK 5G Mobile Network Performance in London

17th January, 2024 (4 Comments)

Network testing and benchmarking firm MedUX has today published new research, which examines the performance and quality of 5G (mobile broadband) networks – including EE (BT), O2 (VMO2), Vodafone and Three UK – across London. The results indicate that EE is leading the pack in most areas, at least in the UK’s capital.

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StreetWave Name Three UK Fastest for Mobile Data in Edinburgh

17th January, 2024 (8 Comments)

Mobile network analysts at Streetwave have published the results of a new real-world benchmark into mobile network performance across the city of Edinburgh in Scotland, which concluded that Three UK delivered the “fastest network” (mobile broadband) across most homes. But Vodafone had the fastest average upload speeds.

Price rise uk broadband and mobile households by 123rf

Jan 2024 Inflation Figures Reveal UK Broadband ISP Price Hikes

17th January, 2024 (22 Comments)

The Office for National Statistics has published their latest UK inflation figures, which saw the Consumer Price Index fall to 4% (down from 10.5% this time last year) and the Retail Price Index reach 5.2% (down from 13.4%). As a result, we now know how big the annual inflation-linked price hikes will be from most of the major UK ISPs.

Broadband ISP BT Confirm New UK Pricing Policy for 2024 – Drops Inflationary Hikes UPDATE

16th January, 2024 (35 Comments)

Following Ofcom’s recent proposal to BAN providers from doing mid-contract price hikes that are linked to inflation and percentage changes (here), telecoms giant BT has today become the first major operator to confirm that they will instead be adopting “clear and simple” price changes from “early summer” (not in time to stop the next hike, though).

EE Complete First Phase of Shared UK Rural 4G Mobile Upgrade

16th January, 2024 (5 Comments)

Broadband ISP and mobile operator EE (BT) has today announced that they’ve completed – six months ahead of schedule – the first phase of their roll-out under the £1bn industry-led Shared Rural Network (SRN) project, which aims to extend geographic 4G (mobile broadband) coverage (aggregate) to 95% of the UK by the end of 2025.

BT and EE Explore Starlink to Boost UK Broadband and Mobile

15th January, 2024 (10 Comments)

National telecoms giant BT (EE) has reportedly entered into talks that could eventually see them harnessing SpaceX’s global constellation of Starlink ultrafast low-latency broadband satellites in Low Earth Orbit (LEO), which could be used to help improve both internet and mobile connectivity to remote areas.

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Court Trial to Start Over BT’s Alleged UK Landline Overcharging UPDATE

13th January, 2024 (3 Comments)

After a three-year battle, the Collective Action on Land Lines (CALL) campaign will this month finally take national broadband ISP and phone provider BT to trial as part of a £600m £1.3bn class-action lawsuit, which alleges that the UK telecoms giant overcharged 2.3 million of its landline-only phone customers between 2015 and 2018.