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Articles for Category Tag - EE

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NOW Broadband Tops Ofcom Q1 2024 Table for UK Consumer Complaints

25th July, 2024 (8 Comments)

Ofcom has published their latest quarterly (Q1 2024) study of UK consumer complaints, which saw NOW Broadband (NOW TV) being labelled as the worst provider for attracting the most gripes about broadband and landline phone, while Virgin Media did the same for pay TV services and O2 were the worst for Mobile.

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BT Group Extend FTTP Broadband Cover to 15 Million UK Premises

25th July, 2024 (17 Comments)

Telecoms giant BT Group have today posted a brief trading update to the end of June 2024, which reveals that Openreach added another 1 million premises (unchanged on the previous quarter) to the coverage of their full fibre (FTTP) broadband ISP network – delivering total coverage to 15 million. Take-up also held at a steady 34%.

EE UK TV Customers Get Eurosport’s Olympics Coverage for Free

24th July, 2024 (2 Comments)

Broadband ISP and UK mobile operator EE (BT) has today announced that customers of their pay TV service will be able to access discovery+’s extensive coverage of the Olympic Games Paris 24, regardless of what package they’re on and “at no extra cost” until 12th August.

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Study Finds No Mobile Operator in Powys Surpasses 50% for Good Coverage

24th July, 2024 (7 Comments)

Mobile UK network analyst firm Streetwave has published the first results from their work with the Growing Mid Wales (GMW) programme, which uses bin lorries to map local network (4G, 5G etc.) coverage and broadband performance. Overall, none of the mobile operators provided “Good Coverage” across more than 50% of Powys’ road network, but EE does come top (49%).

1p Mobile UK Refreshes 30-Day SIM Only 4G and 5G Mobile Plans UPDATE

23rd July, 2024 (22 Comments)

Mobile network operator 1p Mobile appears to have recently refreshed their range of SIM Only mobile plans, which now start at £6 per month for a 2GB data (mobile broadband) allowance and rise up to just £25 per month for “unlimited data” alongside all of the usual extras (unlimited UK calls, texts and inclusive EU roaming etc.).

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Airborne UK 5G Mobile Broadband Network Successfully Trialled

23rd July, 2024 (0 Comments)

A turboprop Britten-Norman Islander (BN2T-4S) aircraft has helped a group of UK companies, led by Stratospheric Platforms (SPL), to complete trials of a new advanced airborne 5G connectivity system that could be used to help extend mobile broadband coverage into remote rural areas or to provide coverage during events/disasters etc.

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Ofcom Review UK Mobile Licence Fees for 900MHz, 1800MHz and 2100MHz

23rd July, 2024 (1 Comment)

The UK telecoms regulator has announced that, following a request from BT, it has launched a review of the annual licence fees they charge mobile network operators (EE, Vodafone, Three UK and O2) for use of three popular mobile spectrum bands – 900MHz, 1800MHz and 2100MHz – supporting 2G, 3G and 4G (mobile broadband) services.

BT to EE UK Migrations Causing Problems for Some Customers

22nd July, 2024 (41 Comments)

Some of BT’s broadband ISP, phone, TV and mobile customers, specifically a proportion of those who have been or are in the process of being migrated to EE, appear to be experiencing a variety of problems with the process that is causing headaches. Missing services, trouble accessing accounts and general admin errors are just some of the issues being reported.

EE UK Adds YouTube App for TV Box Pro and TV Box Mini Users

19th July, 2024 (3 Comments)

Broadband ISP and mobile operator EE (BT) has today announced that UK customers of their internet-connected pay TV service can now, finally, gain access to the YouTube App on their TV Box Pro and TV Box Mini set-top-box hardware.

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GWS Rank Virgin Media and EE Best for UK Broadband and Mobile in H1 2024

16th July, 2024 (10 Comments)

Network testing firm Global Wireless Solutions has today published the results of a new study that examined connectivity experiences in the UK, which saw Virgin Media (O2) win two awards for ‘Best Broadband Experience‘ and ‘Best Combined Connectivity Experience‘, while EE came top for ‘Best Mobile Experience‘.

Juniper Research Names Top UK Mobile Operators for Satisfaction

16th July, 2024 (2 Comments)

A new Juniper Research survey of 3,300 UK mobile subscribers has named the top mobile network operators with the highest overall levels of customer satisfaction (measured by net promoter score). Tesco Mobile ended up ranking highest for overall customer satisfaction, with an NPR (Net Promoter Rating) of 93%. But it’s bad news for Three UK.

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Broadband ISP BT Sees Video Streaming Surge for England v Spain – Euro 2024

15th July, 2024 (2 Comments)

Telecoms giant BT has released some new internet traffic statistics from the final UEFA Euro 2024 football match between England and Spain (8pm) on Sunday 14th July 2024, which saw a 142% increase in customers streaming the game compared to England’s semi-final against the Netherlands.

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Mobile Operators Shun Plan to Expand 4G on Tyne and Wear Metro UPDATE

15th July, 2024 (11 Comments)

The Tyne and Wear Metro, which is an overground and underground light rail rapid transit system that is operated by Nexus (public body), looks unlikely to see 4G and 5G mobile coverage being expanded from O2 (Virgin Media), Vodafone and Three UK after the operators “turned down the opportunity to install equipment in the tunnels.”

Broadband ISP JabbaTalk to Launch EE Based UK Mobile Plans

11th July, 2024 (4 Comments)

Carnforth-based broadband ISP and communications provider JabbaTalk has today signed a new partnership with BTWholesale, which will enable them to launch a wider range of mobile connectivity plans and services based off EE’s (BT) national 4G and 5G network.

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EE UK Launch New Scam Guard Add-on to Protect Mobile Customers

9th July, 2024 (6 Comments)

Broadband ISP and mobile network operator EE (BT) has today launched a new technology service for Pay Monthly mobile customers called ‘Scam Guard’, which is a network-level security defence that harness AI to better protect users from “nuisance calls, dark web hackers and phishing scams“. But it’s not free.

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Streetwave Maps Mobile Network Speeds in Caerphilly Using Bin Lorries UPDATE

9th July, 2024 (2 Comments)

Mobile network analyst Streetwave has partnered up with the Caerphilly County Borough Council (CCBC) in Wales to harness local refuse (bin) collection trucks in order to map the local network (mobile broadband) performance across the area, which covers services from EE (BT), O2 (Virgin Media), Vodafone and Three UK.

EE UK Pushes 5G Standalone Mobile Broadband Test to 1.85Gbps

5th July, 2024 (33 Comments)

Mobile operator EE (BT) claims to have achieved a “European first” with Nokia and Qualcomm in the UK by trialling Carrier Aggregation (CA) on 5G Standalone (5G SA) mobile technology with Five Component Carriers (i.e. 150MHz total bandwidth), which boosted their mobile broadband download speeds to 1.85Gbps.