Home » UK ISP News Archive » Article Tag: Ofcom Regulation (1794 Posts)

Articles for Category Tag - Ofcom Regulation

40 MPs Call for Ofcom to Monitor UK 4G Mobile Coverage Obligations

11th March, 2019 (17 Comments)

More than 40 MPs from the All-Party Parliamentary Group on Rural Business (APPGRB) have today called on Ofcom to introduce better “annual monitoring” in order to ensure that Mobile operators like Vodafone, Three UK, O2 and EE keep to their future 4G and 5G (mobile broadband) coverage obligations.

Challenges Remain as Openreach Improve UK Cable Duct and Pole Access UPDATE

11th March, 2019 (16 Comments)

Last week saw Openreach (BT) publish a Final Reference Offer for their revised Physical Infrastructure Access (PIA) product, which is intended to make it cheaper and easier for UK ISPs to deploy their own “full fibre” broadband networks via existing cable ducts and poles. But some challenges remain.

Ofcom UK Tell Lycamobile to Refund Surcharges for EU Roaming

8th March, 2019 (1 Comment)

The UK telecoms regulator, Ofcom, has today ruled that mobile operator Lycamobile broken the rules by applying surcharges for EU roaming (these were often higher than the maximum permitted) and applying fair use data (mobile broadband) roaming limits that were lower than the minimum permitted.

Consultancy Propose Changes to Handling of UK Telecoms Complaints

5th March, 2019 (0 Comments)

Consultancy firm Mott MacDonald, which were hired by Ofcom to review the Alternative Dispute Resolution (ADR) process, have made a series of recommendations in order to better ensure that consumer complaints handlers for broadband, phone and mobile issues improve the process of accepting and adjudicating cases.

Calls for New Pre-Brexit Rural Broadband Strategy from UK Gov

1st March, 2019 (20 Comments)

The Rural Services Network (RSN) are today leading calls for the UK government to produce an “urgent comprehensive strategy for rural areas” in preparation for Brexit, which among other things demands more investment to boost the “full fibre” (FTTP) broadband roll-out and stronger mobile coverage targets.

New Ofcom Code of Practice for UK Broadband ISP Speeds to Start

28th February, 2019 (15 Comments)

An important change is due to be introduced tomorrow as part of Ofcom’s new Voluntary Codes of Practice on Broadband Speed (VCoP), which will require the largest UK ISPs to give you more information about your estimated line performance and make it easier to exit a contract penalty free (if faults cannot be fixed).

University of Surrey Paper Calls for Changes to Aid UK Rural 5G Cover

27th February, 2019 (5 Comments)

A new discussion paper from the University of Surrey, which was produced as part of the UK Government’s 5G Testbed and Trials programme, has warned that it will take more than “competition and public financing” to fill the existing rural mobile coverage gaps with 5G (mobile broadband) services. But they’ve got ideas.

Ofcom Probe O2 UK Over December 2018 Network Outage

22nd February, 2019 (4 Comments)

The national telecoms regulator, Ofcom, has confirmed that they’re probing mobile operator O2 (Telefonica UK) over a network outage that occurred on 6th December 2018.

UK ISP Association Calls on Ofcom to Revise their Annual Plan

20th February, 2019 (0 Comments)

The UK Internet Service Providers Association (ISPA) has today said they’re “disappointed” with Ofcom’s Annual Plan for 2019/20 because it “completely overlooked” some important areas. The plan summarises all of the major work the regulator intends to do (e.g. improving broadband cover and consumer protections).

Ofcom Fine UK ISPs Virgin Media £25K and MS3 £2K for Late Info

19th February, 2019 (1 Comment)

Broadband ISPs Virgin Media and MS3 have been fined £25,000 and £2,000 respectively by the UK telecoms regulator, Ofcom, after both companies missed the deadline for responding to a formal information request as part of the on-going Business Connectivity Market Review 2019 (BCMR) consultation.

Government Sets Out Strategic Priorities for UK Broadband and Mobile

15th February, 2019 (12 Comments)

The Government has today set out its first ever Statement of Strategic Priorities (SSP) for UK mobile and broadband services, which requires Ofcom to reflect in their work the need to build “world-class digital infrastructure“, look at mobile roaming in rural areas and tackle the so-called “loyalty penalty” etc.

6 Years On – UK ISP Supanet Chase Former Customers for Unpaid Bills UPDATE

9th February, 2019 (35 Comments)

A number of former Supanet (Supatel / TimeTalk) customers have been in contact to complain that the ISP has recently started chasing them for alleged unpaid bills, some of which include vague demands for up to nearly £800. In most cases those being targeted left the broadband provider 4-6 years ago.

CBI Warn Brexit Sucking the Life Out of UK Broadband and Mobile

7th February, 2019 (30 Comments)

The Confederation of British Industry has warned that Brexit is “sucking the oxygen out of priorities” like deploying “full fibre” (FTTP) broadband and 5G. Instead the business group wants the Government to “take practical steps this year” in order to close the Digital Divide between London and the rest of the UK.

Ofcom Warns O2 UK Over Response to Traffic Management Probe

5th February, 2019 (5 Comments)

The telecoms regulator has warned O2 (Telefonica UK) that there are “reasonable grounds” for believing that they failed to provide “accurate and complete answers” as part of last year’s investigation into the mobile operator’s Traffic Management practices on their 3G and 4G network.

Vodafone Attracted Most Broadband and Phone Moans in Q3 2018

30th January, 2019 (4 Comments)

Ofcom’s newest Q3 2018 UK consumer complaints report has revealed that, for the first time, ISP Vodafone attracted the most gripes for fixed line broadband and landline phone services, while Sky Broadband won praise for seeing the fewest moans. Pay TV and Mobile providers are also covered.

Over Half of UK Parents Aware of Network-Level ISP Content Filters

29th January, 2019 (3 Comments)

Ofcom has today published their annual 2019 study of media use by UK children and parents, which among other things reports that just over half of parents are aware of the home network-level internet content filters being offered by the biggest broadband ISPs but only around a third actually use them.

Vodafone Cough to Using Some of Three UK’s Mobile Spectrum

25th January, 2019 (8 Comments)

Mobile operator Vodafone has called it a “genuine mistake” after one of their cell sites at London’s Gatwick airport was spotted using Three UK’s slice of the 4G friendly 1800MHz radio spectrum band. The latter is now checking to see whether any other such mistakes have been made.