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Articles for Category Tag - Plusnet

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Ofcom Shames Virgin Media Over Broadband and TV Complaints UPDATE2

6th September, 2021 (29 Comments)

Ofcom has today published their Q1 2021 (calendar) consumer complaints study, which names and shames Virgin Media UK for attracting the most moans about fixed line home broadband, Pay TV and landline phone services in the quarter, while Three UK did the same for Mobile.

Broadband ISP Plusnet Scraps TV for Existing UK Customers

18th August, 2021 (9 Comments)

Broadband ISP Plusnet has begun to inform existing customers of their YouView (IPTV) powered Pay TV box that they’ve decided to completely close the service from 1st November 2021. Subscribers will be allowed to keep their set-top-box and can continue to use it to watch Freeview channels or to access their players and apps.

Rootmetrics Names EE Best for UK 5G Mobile Reach and Speeds UPDATE

5th August, 2021 (17 Comments)

Mobile benchmarking firm RootMetrics will today publish a new biannual H1 2021 report into the performance of 5G (mobile broadband) networks in the United Kingdom, which praises EE (BT) for their “consistent broad availability … fast speeds and reliability.”

Ookla Study Names Three UK Fastest for 5G Speeds at 231Mbps

3rd August, 2021 (49 Comments)

Ookla, which operates the popular Speedtest.net service, has just published a new Q1-Q2 2021 (H1) study of 5G mobile broadband performance from Three UK, EE, Vodafone and O2 (VMO2), which found that Three delivered the fastest average (median) download speeds of 231.07Mbps. But Vodafone wins on uploads (19.69Mbps).

BT Group Grows FTTP Broadband Coverage to 5.2m UK Premises

29th July, 2021 (20 Comments)

The BT Group has today reported their latest Q1 2021/22 results, which among other things reports that Openreach’s 1Gbps capable Fibre-to-the-Premises (FTTP) broadband ISP network now covers 5.16 million UK premises (up from 4.6m last quarter) and 860,000 of BT’s retail ISP customers have taken the service.

Do UK Broadband ISPs Need a New Approach to Price Hikes

11th July, 2021 (31 Comments)

Price hikes are fairly common amongst all of the largest UK broadband ISPs, which tend to increase what they charge by an average of c.4-6% with every passing year, albeit often via a mix of very different and changeable approaches. But is it time for the industry to start considering a more predictable and standardised approach?

H1 2021 – Fastest National UK Mobile and Home Broadband ISPs

26th June, 2021 (9 Comments)

We’re nearly six months into 2021 and that means it’s time to take a quick look back to see how the UK’s average broadband download and upload speeds have changed across the fastest nationally available fixed line ISPs and mobile network operators. The good news is there’s been a good increase from most providers.

EE UK Boosts 4G Mobile Coverage Across London’s Rail Network UPDATE

17th May, 2021 (7 Comments)

Mobile operator EE (BT) has today announced that they’ve built 69 new 4G mobile sites and upgraded 35 more across multiple lines in London, which has improved their network coverage and data speeds (mobile broadband) along the city’s key commuter rail routes. But the work doesn’t stop there.

BT Raises FTTP Broadband Target to 25 Million UK Premises

13th May, 2021 (38 Comments)

The BT Group has published their latest Q4 2020/21 results today, which reveals that Openreach has further expanded their gigabit-capable Fibre-to-the-Premises (FTTP) broadband ISP network rollout target from 20 million UK premises to 25 million by December 2026. The extended target will support an additional 7,000 jobs.

Ofcom 2021 Study Ranks Mobile and Broadband ISPs by Quality

7th May, 2021 (2 Comments)

Ofcom has published their 2021 survey of UK broadband ISP and mobile service quality, call waiting times, complaints and install times among the largest providers. Overall TalkTalk attracted the lowest satisfaction for broadband (77%), while Three UK did the same for mobile (86%). Generally, customer service has taken a COVID-19 hit.

Study Finds Security Flaws in Routers Bundled by Big UK ISPs

6th May, 2021 (18 Comments)

A new study from consumer magazine Which? has warned that millions of UK consumers may be “at risk of being hacked in their homes” because the “outdated” broadband router they use, as supplied by several major ISPs including EE, Sky Broadband, TalkTalk, Virgin Media and Vodafone, could contain potential security flaws.

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Ofcom UK Shames Vodafone for Consumer Broadband Complaints

30th April, 2021 (27 Comments)

Ofcom’s latest Q4 2020 consumer complaints report has today been published, which names and shames Vodafone for attracting the most gripes about fixed broadband and phone in the quarter, while iD Mobile and Three UK jointly did the same for Mobile and Virgin Media came bottom for Pay TV.

Broadband ISP Plusnet UK Predicted to Launch FTTP in H2 2021

27th April, 2021 (46 Comments)

After an excruciatingly long wait, budget conscious UK ISP Plusnet finally looks set to move into the ultrafast broadband era by launching their first Fibre-to-the-Premises (FTTP) based broadband packages later this year. The product also seems likely to be accompanied by a new router (possibly a re-brand of BT’s Smart Hub 2).

ISP Plusnet Scraps Pre-Paid UK Line Rental Saver Discount

27th February, 2021 (11 Comments)

Existing customers of UK ISP Plusnet’s home broadband and phone service will be displeased, if perhaps not all that surprised, to learn that the provider has finally scrapped their long-running Line Rental Saver (LRS) discount (i.e. pay for 12 months in advance to save c.£30).

Uswitch 2021 Awards Name Top UK Broadband and TV Providers

15th February, 2021 (20 Comments)

The winners of the annual Uswitch.com Awards 2021 have today been unveiled, which among other categories saw UK ISP Plusnet scoop the win for “Broadband Provider of the Year“, while Virgin Media once again grabbed the “Fastest Broadband Provider” crown and BT were named best “TV Provider of the Year.” Read on for the full list.

Rights Holders Seek to Extend UK ISP Site Blocks to Stream Rippers UPDATE

5th February, 2021 (23 Comments)

Major record labels, including the British Recorded Music Industry (BPI) and Phonographic Performance (PPL), have gone to the UK High Court in an attempt to force six of the country’s largest broadband ISPs to extend their website blocks for copyright infringement to include sites that facilitate stream ripping and cyberlocker Nitroflare.

BT Group Build 1Gb FTTP Broadband to 4.1 Million UK Premises

4th February, 2021 (78 Comments)

The BT Group’s latest Q3 2020/21 results reveal that Openreach’s G.fast and Fibre-to-the-Premises (FTTP) based “ultrafast broadband” (100Mbps+) network now covers a total of 6.88 million UK premises, with 4.05m coming from FTTP alone (up from 3.5m last quarter). The take-up rate for their full fibre services has also improved.