ISP Plusnet UK Deploys Black Friday Broadband Discounts
UK ISP Plusnet has today followed other providers by introducing new “Black Friday” focused discounts on their ADSL and FTTC based broadband and phone packages, which further reduce their monthly prices for the first 18 months of service and thrown in a “Reward Card” (pre-paid Mastercard) worth up to £60.
As usual these offers are only available to new customers, which can expect to receive an included wireless router, phone line rental (standard call rates), parental controls (network-level filtering) and UK-based customer support. A number of UK calling add-ons are also available (e.g. anytime calls), albeit at extra cost, and if you need a new phone line installed at your home then there’s a £49.99 one-off installation charge
The new Black Friday deals are due to run from today until 2nd December 2020. Sadly Plusnet still don’t offer any ultrafast broadband packages using G.fast or FTTP technology.
Unlimited Broadband (10Mbps Average Download)
£50 Reward CardPRICE: £17.99 per month for 18 months (£31.44 thereafter)
Unlimited Fibre (36Mbps Average Download)
£50 Reward CardPrice: £21.99 per month for 18 months (£36.52 thereafter)
Unlimited Fibre Extra (66Mbps Average Download)
£60 Reward CardPrice: £24.99 per month for 18 months (£41.59 thereafter)
However, if you’re unlucky enough to live outside of Plusnet’s “low cost area“, then the monthly price you pay will be £7.61 a month more than those shown above (i.e. only about 1% of UK premises fall into this category). The new offers come shortly after the ISP introduced a controversial new CPI + 3.9% policy change on future price hikes (here).
Mark is a professional technology writer, IT consultant and computer engineer from Dorset (England), he also founded ISPreview in 1999 and enjoys analysing the latest telecoms and broadband developments. Find me on X (Twitter), Mastodon, Facebook and Linkedin.
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I tried Plusnet despite them using BT which I’m with now their service was awful.
Well, their marketing seems to be about not caring. “You got an F. That’ll Do!” or “You’ve got a connection so what are you complaining about? It might be slow but it works. That’ll Do!”
PlusNet started out as a good ISP offering good technical support and a decent product and experience. Now they spend more on marketing than their network with a seemingly endless list of confusing special offers and promotions. PlusNet are to broadband what DFS is to sofas, always a sale on! They must have the highest churn in the industry.
Plusnet still outdated – no FTTP, no FTTC via G.fast.
I was with Plusnet for 5 years ..slow speed poor service I went to post office excellent service, highly recommended..
I worked at Plusnet for 20 years,. They were great until that dreaded 2007 November meeting when we were told BT were buying us. Went to shit from there. It used to be a place where we were proud to say we worked, and when customers came down to get ADSL modems we were treated like rock stars.
They rip you off lime BT CPI + 3.9% increase twice in their contract term
how can they? fixed price during contract
What a load of b******* in the other comments. Plusnet are a solid ISP with one of the best customer services offerings in the UK. It’s what their brand is built on and they’re highly rated by independent impartial reviewers such as which. Comparing them to the majority (here’s looking at BT and their mega offshore call centres) their customer service is off the charts better
Customer Service *used* to be off the charts better, but their constant round of cheap introductory deals means they are always burdened by teething problems and staff are stretched. I was with them for 17 years (but switching to FTTC service went badly wrong – 6 months was fine, getting 25 Mbps download speed (instead of the suggested 27.4 Mbps, but the “improvement” to 40 Mbps download [a change which was never explained] meant I suffered significant packet loss of UDP DNS lookups and finding a site was 50:50 so went from stable but slow-ish [25 Mbps was fine for my needs] to **** as far as I was concerned).
Back to customer services – I used to get great service the few times I needed to chat with them, normally at 3am. They cut the hours to 0730 to 2200 – but I warn you, ring before 2100 or you may be left in their phone queue system while they all go home. New calls are told their opening hours, but those who are in the queue are left on hold with their awful musak going… unless they have now made some changes to stop this trashy aspect of their service.
The one positive to say is that alongside their low(ish) prices – and you have to argue to get the latest discounts for new customers applied to an existing account – is that they can provide a static IP for a once-only fee. Not the rubbish some ISPs do which is to charge a monthly fee, or the “boutique” ISPs which charge lots more and throw in some fixed IP addresses (probably IPv6 not IPv4).
All BT call centers are in the UK and Ireland, none are offshore.
Personally never had a problem with Plusnet. Always had good experiences with thier customer service.
There’s always a percentage of customers who get bad experiences with any company, but that doesn’t mean the company is bad for everyone. You have to look at the overall picture.
Problem is with never ending offers, they seem always to be needing new CS staff, and they have to be trained by the best existing CS staff, taking them away from helping customers (and no longer answering in various web site discussion forums).
The other half of the problem is that (BT) Openreach outsource installation work to a couple of independent firms (Quinn? and one other) who do everything in a rush as they won’t be back to fix any problems. I bet some individuals are know (by name) by OR engineers as “bad installers” who cause no end of problems.
The remarkable thing about Plusnet these days is that they do everything they can and more to make it damn near impossible for their customers to communicate with them electronically. If you don’t like hanging on the telephone then they are not the ISP for you. I’ve given up trying to get an upgrade on my mother’s broadband because I simply cannot get hold of them electronically. Its a bizarre policy for a communications company in the 21stC.
My experience of Plusnet was a gradually worsening service. At first it was OK but then it got slower. Yep, the sync rate was OK on the modem but the speed seemed to be so slow. Changing DNS servers helped but did not cure it. Only moving to another provider showed how bad Plusnet were.
CS wise, they never kept their promises. Yep, you could get a discount at contract renewal time but they disappeared during the contract and had to be argued about to get them back. Yep, this happened to me 3 times. This was what made me leave in the end.
I gave up with them a few years ago. Got fed up with repeatedly having to argue to try to get something close to “new customer” rates at contract renewal. When they refused to budge and were +£10 pm more, I switched…
Plusnet were one of the best before BT , i have been with them 10+ years .
But for the past 3 years they are on a steady decline,2 years since new billing system started and still not working 100% .
Just read their forums repeated problems every day , they removed the Ticket system for reporting faults , then removed live Chat No Email contact Phone lines constant long wait times .
Twitter 3 days wait for replies , not long now before they beat Talk Talk to the bottom
Why is plusnet making it very hard for people to contact them ? i dont understand why ?
Been with PN for many years and get a generally good broadband connection, but agree that contacting them is very difficult, Twitter queries never answered ! Strange as this is a normally quick way to sort issues or give advice.