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Articles for Category Tag - Plusnet

Cable’s 2016 Awards – Plusnet Named Best Overall UK Broadband ISP

23rd November, 2016 (5 Comments)

Comparison site Cable.co.uk has revealed the winners of their annual Broadband Awards 2016, which saw Plusnet scoop more wins across different consumer voted categories than any other ISP. But there were also some wins in different areas for Virgin Media, Sky Broadband, BT and other ISPs.

Zen Internet Tops Which? UK Broadband Survey, But TalkTalk Bottom

18th November, 2016 (7 Comments)

Consumer magazine Which? has published the outcome from their latest H2 2016 reader survey of broadband ISP satisfaction, which for the 10th time has named Zen Internet the best of the bunch. Sadly the news isn’t so good for TalkTalk, which had the lowest customer satisfaction score of 37%.

Ookla Award the Fastest BIG UK Mobile and Fixed Line Broadband ISPs

17th November, 2016 (7 Comments)

The company behind the popular Speedtest.net service, Ookla, has published its annual ‘Speedtest® Market Report‘ for the United Kingdom and revealed that we rank just 30th in the world for average fixed line broadband speeds (Virgin Media is the fastest ISP) and 32nd for Mobile Broadband (EE is top).

UK ISP Plusnet Launches 4G Mobile Service, Gobbles LIFE Mobile Users

14th November, 2016 (7 Comments)

Internet provider Plusnet has today announced that they’re finally adding a 4G based Mobile service to their portfolio of broadband, phone and TV products, which will be born out of the acquisition of LIFE Mobile’s customer base on 29th November 2016.

2016 UK PC Pro Awards Zen Internet and Plusnet Best for Broadband

22nd October, 2016 (23 Comments)

Consumer magazine PC Pro has published the latest results from their annual PC Pro Awards 2016, which saw Zen Internet win the best broadband ISP gong and Plusnet secure the “Recommended” (runner-up) spot. Sadly it wasn’t such a good day for TalkTalk and EE.

Plusnet Drops 76Mbps Unlimited “Fibre Broadband” FTTC Price to £5

6th October, 2016 (7 Comments)

Until the end of this month Plusnet are offering their ‘up to’ 76Mbps Unlimited Fibre Extra (FTTC) broadband service at just £5 a month for the first 6 months of service (£19.99 thereafter), although you still have to add £17.99 a month for line rental on top (or the equivalent of £15.49 when pre-paid).

Ofcom Q2 2016 Report – BT Broadband Attracts the Most Complaints

28th September, 2016 (11 Comments)

Good news, Ofcom’s latest Q2 2016 consumer complaints report finds that the total volume of UK Telecoms (mobile, broadband and phone) and Pay TV complaints has declined. Sadly some ISPs have fared better than others, with BT coming out top of the worst for fixed line home broadband.

Performance Woes Hamper PlusNet Users as New Network Takes Blame

7th September, 2016 (18 Comments)

Some of Plusnet’s broadband subscribers appear to be suffering from a mix of problems with packet loss, high latency and slow connectivity, which many are linking back to the ISP’s on-going efforts to migrate from a ‘Shared’ to ‘Dedicated’ Wholesale Broadband Managed Connect (WBMC) network.

UPDATE2 Plusnet Botch 38Mbps to 52Mbps Fibre Broadband “Upgrade”

2nd August, 2016 (10 Comments)

Customers of PlusNet’s superfast Fibre Broadband (FTTC) packages, specifically their legacy ‘up to’ 38Mbps (20Mbps upload) subscribers, have been left in a state of frustration after the ISP’s plan to upgrade them on to the new ‘up to’ 52Mbps (10Mbps upload) tier didn’t go quite according to plan.

Plusnet Offer 12 Months Free Broadband and 76Mbps FTTC for £5

28th July, 2016 (2 Comments)

UK ISP Plusnet has started offering their top ‘up to’ 76Mbps FTTC “Unlimited Fibre Extra” broadband service at £5 per month for the first six months (£19.99 thereafter). On top of that their standard ‘up to’ 17Mbps product is now free for the first 12 months and includes £50 Cashback.

EE, BT and TalkTalk Collected the Most Consumer Complaints in Q1 2016

8th July, 2016 (6 Comments)

UK ISPs EE, BT and TalkTalk have managed to collect the greatest proportion of consumer complaints for their fixed line broadband services, at least that’s one way of reading Ofcom’s Q1 2016 consumer complaints report. Meanwhile Virgin Media and Sky Broadband attracted the fewest gripes.

UK ISP Plusnet Offer 6 Months Free 38Mbps FTTC “Fibre Broadband”

7th July, 2016 (4 Comments)

Budget ISP Plusnet has followed last week’s price rise announcement (here) by offering their ‘up to’ 38Mbps FTTC based “Unlimited Fibre Broadband” service free for the first 6 months of service (£14.99 a month thereafter), although you still have to pay for line rental on top.

UK ISP PlusNet Unveil Fresh Broadband and Phone Price Hikes for 2016

27th June, 2016 (8 Comments)

Budget Internet provider PlusNet has today followed BT’s earlier April 2016 announcement (here) by unveiling their own round of annual price hikes to broadband and phone services, which will hit from 1st September 2016. But it’s not all bad news.

Scam Alert – UK Broadband ISP Users Targeted by Fake Support Pop-ups

22nd June, 2016 (4 Comments)

Customers of BT, TalkTalk, PlusNet and Sky Broadband in the United Kingdom (others may also be affected) are all being warned to keep an eye out for fake pop-up support messages that claim to come from your ISP (phishing), which due to a simple exploit can appear on even legitimate websites.

The 2016-H1 Top 10 UK Fastest National Home Broadband and Mobile ISPs

18th June, 2016 (8 Comments)

The first half of 2016 has seen average broadband speeds rise as consumers increasingly switch to faster services, with Virgin Media delivering the fastest average broadband download speeds and Zen Internet coming top for uploads. Meanwhile EE remains the king for Mobile Broadband.

Plusnet Cut Unlimited Broadband and Phone Bundle Price for 18 Months

2nd June, 2016 (6 Comments)

UK ISP Plusnet has today recycled their 18 months of “free” up to 17Mbps unlimited broadband offer (£9.99 per month thereafter), but as usual this only works if you take it as part of a bundle with phone line rental and that costs £16.99 a month on top (or the equivalent of £15.49 if pre-paid).

Ofcom Probes UK ISP PlusNet’s Customer Billing Practices

27th May, 2016 (0 Comments)

Oh dear. Budget ISP PlusNet has put itself forward to be probed by the telecoms regulator after openly admitting to Ofcom that some of their customers might have been charged for a phone and broadband service that “was not live for a period of time between 2008 and 2015“.