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Broadband ISP Plusnet Confirm Closure Date of UK Mobile Service

Sunday, Jun 2nd, 2024 (9:25 am) - Score 5,320

Budget UK ISP Plusnet, which is typically positioned as BT’s low-cost division for basic internet access services, has now confirmed that their own-brand of EE powered Pay Monthly SIM-Only Mobile plans will finally be closing “throughout” this month (June 2024). Customers must transfer before their accounts are closed to avoid losing their service and number.

In case anybody has forgotten. Plusnet stopped selling mobile plans to new customers at the end of March 2023 (here). The move formed part of the BT Group’s wider branding strategy and their work to turn EE – over time – into their “flagship brand for our consumer customers” (here). As a result of this, we’ve already seen Plusnet stop providing various other services too, such as TV content and landline phones.

NOTE: See HERE for information on switching mobile operators via the “Text-to-Switch” (Auto-Switching) system.

However, at the time it wasn’t clear precisely when Plusnet Mobile would completely close their service, but a recent notice posted on the internet provider’s website has confirmed that the process begins this month (credits to insertfloppydiskhere for spotting via our forum).

The provider is understood to have been communicating their intention to close the service directly with customers since May 2023 and so hopefully most will have now switched away. But there are always some who can end up being caught out by such changes, and this often touches the most vulnerable of users. Hopefully Plusnet are mindful of that.

Plusnet Mobile Statement

From June 2024 we will be closing all Plusnet Mobile Services. We’ll confirm your cease data at least 30 days before your mobile account ceases. Once your account is ceased you won’t be able to make or receive calls (other than emergency 999 calls) send texts or use your data.

You’ll have 40 days from your cease date to move your service to another provider. After 40 days your account will automatically be closed. You will lose all of your services and it will not be possible to transfer your mobile number once your account is closed.

If you want to keep your mobile number when you switch, you’ll need to request a PAC code. Just text PAC to 65075. You’ll get your code in less than a minute and it’s valid for 30 days.

Naturally, the internet provider is currently promoting some “exclusive deals” via EE for those wishing to switch, but it’s worth remembering that those affected can switch to any mobile operator they like and don’t have to stay with the same network.

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By Mark Jackson
Mark is a professional technology writer, IT consultant and computer engineer from Dorset (England), he also founded ISPreview in 1999 and enjoys analysing the latest telecoms and broadband developments. Find me on X (Twitter), Mastodon, Facebook and .
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14 Responses
  1. Avatar photo Billy Shears says:

    I’m surprised that it has not been kept alive as a budget brand such as the other mobiles operators have.

    1. Avatar photo anonymous says:

      In my opinion, because Broken Telecom don’t want extra services that customers can switch to. For example at end of each contract period, always getting new customer pricing by switching to an alternative sub-brand (e.g. BT > EE > Plusnet) without having to put up with extortionate price increases after the 18 months (which has probably already had 2 increases in that time).

      Stick them all under one roof and milk it for the majority to scared to switch out of a BT brand.

    2. Avatar photo MikeP says:

      EE themselves have some reasonably competitive tariffs. I’m paying £9 pm for 500 mins, unlimited texts and 8GB of data with 1-month rollover, plus about another 5GB I’ve collected with boosts.
      All that lacks to be truly competitive is unlimited calls, but who calls an actual phone number these days? All the data gets used for is music in the car

    3. Avatar photo Declan McGuinness says:

      They were pretty good too I was with them for a year or two after leaving Vodafone had my old man with them up to last year only downfall is they never introduced 4G calling.

    4. Avatar photo insertfloppydiskhere says:

      It’s to simplify the offerings that BT Group offers, I think. Does mean things are going to get more expensive, just like what happened when Virgin Mobile disappeared (to be fair, O2 still does some good offers but it isn’t quite as good as 50GB for £7 through VM migrations).

      Even if you’re not an ex-Plusnet customer, some people have been able to get the exclusive Plusnet deals and they are good value, £4 for 5GB of data and unlimited mins+texts. And you could probably get EU roaming if you hassle them and say “well I had it on Plusnet.”

    5. Avatar photo anonymous says:

      EE may have competitive tariffs for ex-Plusnet, but they are usually far more expensive than BT Mobile or Plusnet Mobile, and more than majority of other mobile providers and especially if you are a new customer where there will now only be EE in that space (as 2 other BT brands go…)

    6. Avatar photo Acdeag says:

      I have £9 on EE with 20GB of data and unlimited calls/texts

    7. Avatar photo James™ says:

      @MikeP, How is that competitive pricing when you can get like 50GB for £8 on Smarty, or 100GB on ID mobile 1 month rolling

    8. Avatar photo Ivor says:

      to me it seems simple – it’s an administrative overhead and hassle to maintain separate brands, especially when they don’t support most of the same features (BT mobile got wifi/4G calling but plusnet did not).

      We’ve seen the start of this where consumer home broadband customers are now pushed onto EE, but it’s actually just rebranded BT Broadband (so you get IPv6, digital voice, and other bells/whistles that old EE broadband didn’t get). I suspect there’ll be a migration path for Plusnet customers too, particularly those who want to continue to have a landline service.

      Anyone who wants EE but cheaper can go to another MVNO where BT Group gets a nice chunk of revenue with minimal effort. That’d also be the reason Ofcom would likely not be too interested in pursuing this.

    9. Avatar photo Mml says:

      Although EE deals for those moving from Plusnet start from £4 a month, they all come with an annual price increase of £1.50 a year. So 2 years from now, your price will have nearly doubled.

    10. Avatar photo anonymous says:

      Oh Ivor, how you keep a straight face whilst doing the spin doctoring for BT 🙂

      It’s all about reducing competition in the market and pushing as many customers towards a more expensive future under EE brand. Call it consolidation or reducing overheads or whatever you like, but it’s all about stopping customers flip-flopping between the BT brands to always get the cheapest new customer prices for Broadband at end of their contract term if retentions don’t budge, and for mobile to take out their cheaper brands.

      But yes I agree, anyone wanting an EE network capability with WIFI Calling and support of all frequencies that EE use, no speed capping on data on any tariff, to look at 1p mobile who have been around a while. £10 for 25GB, 8GB for £7.50, 50GB for £15, 500GB for £25. The links to hidden pages for 8gb and 500gb tariffs are on hotukdeals.com under SIM Only deals. They also don’t have issues with OTP or short dial codes like some other MVNO operators do and they support roaming.

    11. Avatar photo MikeP says:

      @James Note I did say “reasonably” competitive, not “most” or even “very” competitive. There are other considerations here which mean my preference is for EE or an EE MVNO, which counts out those you list. Just tried SPUSU, but unfortunately their WiFi calling is only supported on a very limited list of handsets at present.
      Off to find how I can get the deal that @Acdeag has….

  2. Avatar photo John says:

    Honestly this is a huge blow. I’ve always liked Plusnet for being more friendly on wallets. This will eventually lead to the closure of their broadband service, I’m calling it now. BT became EE, and so will Plusnet. Sad times

    1. Avatar photo Rik says:

      It will happen. BT said a couple of years ago they’re wanting to push consumers to “New EE”.

      I was a BT Mobile customer for a few years and the service was great. Now with EE directly, and the service is mostly great, bar the fact they took my town offline for a week without warning as they decided to upgrade the area to 5G..

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