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Articles for Category Tag - postoffice

The UK PostOffice Confirms Line Rental and Phone Call Price Hikes

7th October, 2015 (0 Comments)

Consumers who take one of the PostOffice’s phone bundles, most often alongside a broadband bundle, are being informed this week that from 9th November 2015 they too will become the latest ISP subscribers to suffer from the dreaded annual price hikes in line rental and call charges.

Ofcom Names the Worst UK Telecoms and Broadband ISPs for Q2 2015

22nd September, 2015 (4 Comments)

The telecoms regulator has published its latest quarterly report into the volume of complaints experienced by all of the United Kingdom’s largest broadband, phone, mobile and TV providers. As usual the news is good for some providers (e.g. Sky Broadband, Virgin Media) and bad for others (e.g. EE).

EE Top of the Worst in Ofcom’s Q1 UK Telecoms and TV Complaints Report

30th June, 2015 (1 Comment)

The communications regulator has today published their latest Q1-2015 consumer complaints report, which saw overall complaint volumes continue to fall across most of the major UK mobile, pay tv, fixed line phone and broadband sectors. But the news isn’t so good for EE, which has seen gripes surge.

PlusNet, Virgin Media and Post Office Rated Best for Customer Service

26th June, 2015 (6 Comments)

Broadband and phone providers PlusNet, Virgin Media and the Post Office have come top of a new survey of customer service quality, which questioned some 14,000 respondents about their experiences. Sadly TalkTalk / AOL and EE could all be found at the lowest rated end of the scale.

Ofcom Publish 2014 Broadband, Phone, Mobile and TV Complaints Report

12th May, 2015 (1 Comment)

The communications regulator has today published their latest quarterly consumer complaints report to the end of 2014 and unsurprisingly, despite a general flatness in complaint volumes, there are still some familiar names topping the tables. We’re looking at you EE (fixed broadband and phone), Vodafone (mobile) and BT (Pay TV).

John Lewis and Zen Internet Come Top for UK ISP Broadband Satisfaction

16th March, 2015 (4 Comments)

Consumer magazine Which? has today published the results of their latest Q1 2015 reader survey of broadband ISP satisfaction, which found that customers of John Lewis’s broadband division and Zen Internet were the most satisfied with their service. Meanwhile all of the biggest ISPs could be found languishing at the bottom.

The PostOffice Offers 6 Months FREE Unlimited Broadband and Calls

7th February, 2015 (1 Comment)

The Post Office has started offering their unlimited broadband premium package free for the first 6 months of service (normally £8 per month), although as usual you’ll still need to pay from the equivalent of £12 per month for phone line rental (when pre-paid).

The PostOffice Hikes its UK Phone Line Rental and Call Prices

11th November, 2014 (5 Comments)

Customers of the Post Office’s phone service will be displeased to learn that the operator will be raising the price of their Home Phone line rental from £13 to £15 a month from 5th January 2014 2015, although it’s not all bad news because they’ve tweaked the price of their broadband services downwards to compensate.

UK Post Office Confirms Launch of New Mobile Network

8th July, 2014 (0 Comments)

In an unsurprising move the Post Office has confirmed that their existing fixed line broadband and phone services, which are now predominantly supplied by TalkTalk’s platform after last year’s traumatic move away from BT (here), will soon be complement by a mobile product thanks to their new Mobile Virtual Network Operator (MVNO) deal with EE.

UK PostOffice Tweaks its Broadband and Phone Prices

31st March, 2014 (4 Comments)

The Post Office has quietly tweaked their broadband and phone prices, which sees the standard cost of line rental increase from £12 to £13 inc. VAT per month, while the price of broadband access has fallen to compensate and you now get a £50 bill credit. Sadly free UK evening calls have been removed.

PostOffice UK Users Blame ISP Network Swap for Phone and Support Woes

12th September, 2013 (112 Comments)

Customers of the Post Office’s broadband and phone service have been hit by a variety of service problems, ranging from a total loss of telephone connectivity to an inability to contact support, since the ISP began the migration of their telecoms platform from BTWholesale to TalkTalk Wholesale at the start of September 2013.

UPD UK PostOffice Swaps Telecom Network and Unveils Faster Broadband

19th July, 2013 (38 Comments)

The Post Office has finally begun its long awaited £500m migration from a BTWholesale / Logica based managed broadband platform and on to one that’s being delivered by TalkTalk Wholesale and Fujitsu (original may 2012 news). As a result a series of refreshed internet and phone packages have also been launched.

UK Post Office Hails New GET CONNECTED to the Internet Campaign

10th June, 2013 (7 Comments)

The Post Office has today launched its new GET CONNECTED to the Internet campaign, which aims to help the 16 million people in the United Kingdom who have either never used the internet or have limited skills and knowledge (the ONS puts this figure at just 7.1 million adults).

PostOffice ISP Freezes UK Home Phone and Broadband Prices for 12 Months

26th September, 2012 (2 Comments)

The Post Office has informed ISPreview.co.uk of their intention to freeze the price of Home Broadband and Phone (Line Rental) services for “at least” the next 12 months, which is a direct response to BT’s recently announced 6% price hike that will take effect from 5th January 2013.

The Post Office UK Offers FREE Anytime Calls with Broadband Bundles

29th August, 2012 (0 Comments)

The Post Office, which recently announced a £500m plan to swap from its old BT based broadband platform to a new TalkTalk and Fujitsu network (here), has begun offering 6 months free Anytime UK Calls with their home phone and broadband bundles.

UPD PostOffice Moves Broadband Platform from BT to Fujitsu and TalkTalk UK

25th May, 2012 (5 Comments)

The Post Office has chosen to scrap its limited BTWholesale and Logica based managed broadband and phone platform, which is still stuck on old ‘up to’ 8Mbps ADSL technology, in favour of a huge new and potentially more competitive unbundled (LLU) solution delivered by Fujitsu and rival ISP TalkTalk.

The Post Office UK Adjusts its Unlimited Broadband Package FUP to 100GB

27th April, 2012 (5 Comments)

The Post Office has announced that the Fair Usage Policy (FUP) on its Broadband Extra package, which claims to offer “unlimited monthly downloads“, will be changed from 1st June 2012 to impose a soft usage restriction of 100GB (GigaBytes) per month. Customers who repeatedly go beyond this will now be at risk from an unspecified reduction in their internet speeds.