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Articles for Category Tag - Statistics

Citizens Advice Claim 1 Million UK Peeps Disconnected Broadband in Last Year UPDATE

18th May, 2023 (9 Comments)

A new survey of over 6,000 adults in the UK, which was conducted by consumer charity Citizen’s Advice, claims to have uncovered that “up to” 1 million broadband customers “disconnected” their broadband ISP connection over the past year because the cost-of-living crisis left them unable to afford it.

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Ookla Study Finds UK Home WiFi Speeds Lag Wired Ethernet

17th May, 2023 (19 Comments)

A new study from Ookla, which operates the popular broadband connection testing service Speedtest.net, has surprised absolutely nobody today by revealing that home WiFi performance continues to lag behind wired Ethernet (LAN) performance in many advanced markets (e.g. Wi-Fi speeds in the UK were just 29.8% of Ethernet in Q1 2023).

AltNets Full Fibre UK Coverage Map May 2023 - INCA

Alternative Full Fibre ISPs Cover 8.2 Million UK Premises as Build Slows

17th May, 2023 (23 Comments)

The Independent Networks Co-operative Association (INCA) and Point Topic just published their 2023 report into the impact of alternative “full fibre” (FTTP/B) gigabit broadband networks, which reveals that AltNets grew their UK cover by 50.18% in 2022 to top 8.22 million premises (up from 5.46m in 2021). But the rollout slowed.

West Midlands Named Best Connected UK Region for 5G Cover

12th May, 2023 (11 Comments)

A new report from telecoms analyst firm Umlaut, which analysed geographic 5G mobile coverage across the UK’s Combined Authority areas, has identified the West Midlands Combined Authority (WMCA) region as being the best connected in the UK, with 65% of locations having access from at least one operator.

Ofcom See Positive Impact of UK Mobile Text-to-Switch System

10th May, 2023 (14 Comments)

Ofcom has today published a new analysis of the impact their “Text-to-Switch” (Auto-Switching) system for UK mobile operators (e.g. EE, Vodafone, O2 and Three UK), which was introduced in June 2019, had on consumers. Overall, the new system has fuelled a strong increase in consumers switching mobile operators.

Virgin Media O2 Sees UK Broadband Growth as Nexfibre Expands UPDATE

10th May, 2023 (9 Comments)

Virgin Media and O2 (VMO2) has published their latest Q1 2023 results, which saw broadband customers grow to total 5,682,600 (up by 28.8k vs 22.7k in Q4 2022) and 5G mobile expand its coverage to 2,100 towns and cities. The operator also added 107,800 premises to their new full fibre (FTTP) network (primarily for nexfibre).

UK Ranks 22 out of 132 Countries for Broadband Affordability

10th May, 2023 (3 Comments)

Comparison site Broadband Genie has today published a new 2023 Global Broadband Affordability Index, which explores the affordability of “high-speed broadband across the globe“. Overall, the United Kingdom was found to rank 22nd out of a total database of 132 countries.

Survey Claims UK 5G Mobile Users are Satisfied with Performance

4th May, 2023 (23 Comments)

A new OnePoll survey of 1,000 UK adults, which was commissioned by Green Smartphones and focused on those who reported using 5G to get online via their mobile phones, has claimed that 80% of people are satisfied with the broadband speeds and coverage offered by their 5G service (9% were dissatisfied, while 12% were undecided).

Survey Finds Confusion Over UK Broadband and Mobile Contracts

3rd May, 2023 (5 Comments)

A new Opinium survey of 2,003 UK adults, which was commissioned by Uswitch.com, has found that average monthly bills for broadband ISP bundles and mobile phones have increased by £18.50 and £9.50 (per month) respectively this year. Despite that, 27% of broadband and 22% of mobile users still do not know when their contracts end.

Rural UK Full Fibre ISP Gigaclear Celebrates 75,000 Customers

2nd May, 2023 (14 Comments)

Abingdon-based rural broadband ISP Gigaclear, which has deployed a new gigabit-capable Fibre-to-the-Premises (FTTP) network to cover 380,000 premises (mostly in England), have today celebrated after they announced the connection of their 75,000th customer to the network.

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Analysts Find Gaps in Mobile Signal on London to Edinburgh Train

2nd May, 2023 (17 Comments)

Mobile network analysts at Streetwave have published the results of a new survey, which examined the mobile signal quality on the London (England) to Edinburgh (Scotland) train route. Perhaps unsurprisingly, the route was found to suffer from various “not-spots“, while EE’s network performed the best for mobile broadband.

Three UK Continues to Deliver Fastest 5G Download Speeds

2nd May, 2023 (13 Comments)

The latest data from Ookla, which runs the popular Speedtest.net service, has revealed that mobile network operator (MNO) Three UK is still beating rivals at Vodafone, O2 (VMO2) and EE (BT) for average median 5G broadband download speeds – scoring 275.85Mbps (Megabits / sec) in Q1 2023. Roughly double their nearest rival.

A Quarter of UK Mobile Users Embarrassed of Smaller Operators

2nd May, 2023 (34 Comments)

A new Censuswide survey of 1,004 UK contract customers on Vodafone, O2 (VMO2), EE (BT) and Three UK, which was commissioned by Lyca Mobile, has found that 24% of respondents said they would be “embarrassed” to reveal that they get their mobile contract from an alternative operator.

Ofcom UK Test New Way to Detect and Block Spoofed Numbers

28th April, 2023 (13 Comments)

Ofcom has today begun seeking feedback from the industry on the potential future adoption of Calling Line Identification (CLI) authentication, which – once the UK has fully transitioned to digital landlines – could be adopted as a new approach to detecting and blocking “spoofed” (fake) phone numbers.

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Ofcom UK Name Shell Energy as UK ISP with Most Complaints in Q4 2022

27th April, 2023 (12 Comments)

The latest Ofcom study of UK consumer complaints for Q4 2022 has, once again, named and shamed Shell Energy for attracting the most consumer moans about both home broadband and landline phone services, while BT did the same for Pay Monthly Mobile services and Virgin Media for Pay TV.

Job Losses Strike UK Full Fibre ISP Lightspeed Broadband as Build Slows

27th April, 2023 (48 Comments)

Alternative network builder and UK ISP LightSpeed Broadband, which aspires to deploy a gigabit-capable full fibre (FTTP) network to cover 1 million premises across the East of England by 2026, has confirmed to ISPreview that some of their staff have been notified of redundancies in the future.

Survey Claims Brits Would Rather Give Up Booze and the Gym than WiFi

25th April, 2023 (6 Comments)

A new survey of 2,000 UK adults, which was conducted by broadband ISP Virgin Media (VMO2), has found that respondents would rather give up booze (33%) and the gym (36%) than be without WiFi, with 98% stating they rely on broadband every day and 47% saying it’s vital they have a connection for the entire day.