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Articles for Category Tag - Statistics

Snapshot of EE UK Data Traffic During UEFA Euros and British F1

18th August, 2021 (2 Comments)

Mobile operator EE (BT) has today published a very brief snapshot of how mobile broadband (data) traffic, via 4G and 5G connectivity, was impacted during the recent UEFA Euro 2020 football tournament and the British F1 (GP) race at Silverstone this summer.

consumer complaint uk red triangle warning sign by 123rf

Performance of UK Broadband Complaints Handlers Compared

8th August, 2021 (7 Comments)

The UK telecoms regulator, Ofcom, recently published updated Key Performance Indicator (KPI) statistics for the broadband and mobile market’s only two approved Alternative Dispute Resolution (ADR) providers, which are independent ombudsman services that help consumers to resolve complaints when ISPs fail to do so.

Ookla Data Reveals Starlink’s UK Satellite Broadband Speeds

4th August, 2021 (22 Comments)

A new report from Ookla (Speedtest.net) has revealed how fast SpaceX’s new Starlink constellation of Low Earth Orbit (LEO) ultrafast broadband satellites are for UK customers. Perhaps unsurprisingly, it comfortably beats fixed broadband ISPs for median (average) download speeds, but uploads and latency are another matter.

space satellite broadband spacecraft by 123rf

Survey Wrongly Claims 1.3 Million UK Homes Use Satellite Broadband

4th August, 2021 (35 Comments)

A somewhat questionable new survey from Uswitch, which is based on feedback from a nationally representative sample of 4,002 UK adults, has boldly claimed that 1.3 million UK households are already using a satellite broadband connection. But we can’t find anything to substantiate such a figure.

The Most Common Broadband and TV Issues by Each Major UK ISP

30th July, 2021 (4 Comments)

A new Which? survey of more than 3,000 customers from five major UK broadband ISP and TV providers – including BT, Sky Broadband, Virgin Media, TalkTalk and EE – has found that two thirds of respondents experienced at least one problem with their service in the past year, while 30% said the price they pay had increased.

BT Group Grows FTTP Broadband Coverage to 5.2m UK Premises

29th July, 2021 (20 Comments)

The BT Group has today reported their latest Q1 2021/22 results, which among other things reports that Openreach’s 1Gbps capable Fibre-to-the-Premises (FTTP) broadband ISP network now covers 5.16 million UK premises (up from 4.6m last quarter) and 860,000 of BT’s retail ISP customers have taken the service.

Virgin Media O2 to Upgrade Existing UK Network with Full Fibre

29th July, 2021 (56 Comments)

The latest combined Q2 2021 results from broadband ISP, TV and mobile operator Virgin Media and O2 has, among other things, revealed that they plan to completely upgrade their existing Hybrid Fibre Coax (HFX) network – some 14.3 million premises – with Fibre-to-the-Premises (FTTP) broadband tech by the end of 2028.

Fiber optical cable detail isolated on white background

INCA Sees UK Membership Boom on Full Fibre AltNet Surge

28th July, 2021 (0 Comments)

The Independent Networks Co-operative Association (INCA), which represents alternative broadband networks (AltNet), has seen its UK membership balloon skywards after gaining 32 members in 2021 so far. The growth reflects a surge in new AltNets, many of which are building their own Fibre-to-the-Premises (FTTP) infrastructure.

Red Road Closed road sign in a UK city street. 123rf

Telecoms Industry Sees 24 Percent Increase in UK Digging Work

27th July, 2021 (6 Comments)

The annual Digging Up Britain 2021 report from LSBUD (Line Search Before You Dig), which provides an online asset search facility to UK civil engineering firms for underground pipes and cables, has reported that there was a 24% increase in the amount of digging work performed by the telecoms industry over the last 12-months.

On the table, the network cable and modem, router

Uswitch Claim 14.8 Million UK People Hit by Major Broadband Outages

27th July, 2021 (20 Comments)

A new Opinium survey of 4,000 UK adults, which was commissioned by Uswitch, has claimed that 14.85 million people have been hit by a “major broadband outage” in the last year – this is said to be three times the number of the previous year’s survey (4.7 million).

Survey Claims Most Rural UK Businesses Held Back by Poor Broadband

23rd July, 2021 (18 Comments)

A new survey involving 651 members of the Countryside Alliance, which was conducted by UK broadband ISP Gigaclear, has found that 85% of rural businesses view their current internet connection as being either poor but manageable (47%), or unmanageably poor (38%). Unsurprisingly, most of them want “ultrafast fibre” to fix it.

High Court Orders Big UK ISPs to Block 19 More Piracy Websites

23rd July, 2021 (20 Comments)

The High Court in London has, following a case raised by the Motion Picture Association of Europe (MPA), issued a new injunction that forces most of the major UK broadband ISPs (e.g. BT, Sky Broadband, TalkTalk, Virgin Media, Plusnet etc.) to block 19 websites that were found to be facilitating internet copyright infringement (piracy).

O2 UK Claims Strong Mobile Signal Adds GBP10k to House Value

23rd July, 2021 (9 Comments)

A new YouGov survey of 2,130 UK adults, which was commissioned by O2 (VMO2), has claimed that 70% of house-hunters would be prepared to walk away from a dream home if the local mobile signal wasn’t up to par, while 31% would pay more for a property with a good signal and 20% are prepared to pay up to £10,000 more!

Study Benchmarks the Best UK Mobile Networks for H1 2021

22nd July, 2021 (3 Comments)

Mobile testing firm RootMetrics has published their latest biannual H1 2021 study of mobile network (4G and 5G) and broadband performance across the United Kingdom, which once again named EE (BT) as the best overall operator. But they were beaten in one category, with O2 (VMO2) coming top for accessibility.

Survey Claims Lack of Gigabit Broadband “Prevents” Streaming in UK Rural Areas

13th July, 2021 (31 Comments)

A new YouGov survey of 2,016 UK adults, commissioned by Netgem, has claimed that up to four in five rural respondents would like more than “broadband only” offers from ISPs, but the “lack of gigabit-capable broadband availability currently prevents them from accessing the popular streaming services the rest of the nation enjoys.” Does it?

Virgin Media O2 See UK Internet Traffic Dip for Euro 2020 Final

13th July, 2021 (4 Comments)

Cable broadband ISP Virgin Media (VMO2) reported a sharp decrease in internet traffic during England’s Euro 2020 football final against Italy on Sunday, with customers downloading 28% less than at the same time last week. Likewise, mobile operator O2 reported “no significant rise” in data usage.

Tesco Mobile Holds 5th Place in UK Customer Satisfaction Index

7th July, 2021 (4 Comments)

The Institute of Customer Service has today published their latest biannual UK Customer Satisfaction Index (July 2021), which sadly saw only one telecommunications provider make it into their ranking of the top 50 organisations – Tesco Mobile, albeit with a slightly improved score of 83.9 out of 100 (up from 83.3) in January 2021.