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Articles for Category Tag - Statistics

Poor Showing for Telecoms in Top 50 UK Customer Satisfaction Index

6th July, 2018 (3 Comments)

Telecommunications (mobile, broadband ISP and phone) providers have this year given a poor showing in the top 50 UK customer satisfaction index, although two Mobile Virtual Network Operators (MVNO) did at least make it into the top list. The highest ranked was Tesco Mobile at 7th, while giffgaff trailed far behind in 44th.

Gigaclear and EE Examine World Cup Impact on UK Internet Traffic

5th July, 2018 (12 Comments)

Rural fibre optic broadband ISP Gigaclear has claimed that fever over the 2018 FIFA World Cup in Russia is turning into “white-hot rage over terrible internet connections.” Meanwhile mobile operator EE saw broadband usage “drop drastically” throughout all matches, while 4G mobile traffic did the opposite.

Internet Piracy – 6.52 Million UK People Downloaded Illegal Content

4th July, 2018 (13 Comments)

The Government’s Intellectual Property Office has today published its 8th study into the extent of online copyright infringement by broadband ISP and mobile users, which estimates that 15% of UK Internet users aged 12+ (6.525 million people) had downloaded at least one item of “illegal” online content (unchanged from 2017).

H1 2018 – Top 10 Fastest National UK Broadband and Mobile ISPs

25th June, 2018 (2 Comments)

The first six months of 2018 recorded another rise in average fixed home broadband download speeds to 33.29Mbps (7.82Mbps upload) among the top 10 ISPs, which continues to be fuelled by the rising adoption of faster FTTC, FTTP and Cable lines. Average mobile data speeds also hit 18.87Mbps (5.02Mbps upload).

Cityfibre Delist from London Market as Bidco Finish £537.8m Buy

22nd June, 2018 (1 Comment)

Urban focused fibre optic (FTTP/H) network builder Cityfibre has officially removed itself from the London Stock Exchange’s international AIM market for smaller companies, which occurs at the same time as Connect Infrastructure Bidco conclude their £537.8m acquisition of the company.

Visitors Suffer Slower Mobile Broadband Speeds than UK Residents

21st June, 2018 (4 Comments)

A new crowd-sourced study of Mobile operator performance from Tutela has revealed that people who visit the UK (e.g. tourists) can expect to experience significantly slower Mobile Broadband (4G and 3G) speeds (average 10.25Mbps) than resident customers (18.15Mbps). The slowest operator for both is Three UK.

Study Claims Mobile Billing Errors Cost UK People £23 Each on Average

20th June, 2018 (3 Comments)

A new uSwitch.com survey of 2,005 UK adults (conducted during March 2018) has found that 38% have in the past noticed unexpected costs on their UK Mobile phone bill, with 17% of those attributing it to a “billing error“. On average, each billing error was estimated to be worth an average of £23 (£63.5m as a total UK cost).

O2 UK Delivers Worst Level of Satisfaction for Mobile Data Speed

18th June, 2018 (12 Comments)

A new online RootMetrics survey of 1000 mobile customers has found that EE and Three UK have the highest levels of satisfaction with Mobile Broadband speeds (57% and 58% respectively), while O2 is bottom. Overall 79% would be willing to pay “marginally” more for something faster and more reliable (like 5G).

The 10 Best and Worst Connected UK Cities for Broadband and Mobile

11th June, 2018 (5 Comments)

A new study from comparison site GoCompare has combined data on broadband ISP speeds with public WiFi and 4G Mobile availability in order to produce a new ranking of 57 cities, which claims to identify both the best and worst connected. London comes top of the table, while Exeter sits right at the bottom.

Consumer Choice of UK Broadband ISPs Impacted by Reputation

11th June, 2018 (1 Comment)

How important is the perceived reputation of a broadband ISP when looking to switch providers? A new ISPreview.co.uk poll of 5,000 readers found 79.7% agreed that their choice could be impacted by reputation, while Sky Broadband and Virgin Media faired best among the largest four players.

BT Claim Broadband Investment to Boost Northern Ireland by £1.2bn

4th June, 2018 (20 Comments)

A new “independent” DotEcon study, which was commissioned by BT, has predicted that last year’s agreement to invest an additional £150m of state aid into improving the availability of “ultrafast broadband” (100Mbps+) across Northern Ireland could result in economic, social and environmental benefits worth £1.2bn.

ONS 2018 Study – 4.5 Million UK Adults Have Never Used the Internet

31st May, 2018 (7 Comments)

The Office for National Statistics has today published their latest annual 2018 Internet Access report, which reveals that 8.4% (4.5 million) of UK adults have never used the Internet and that’s down from 9% (4.8 million) last year. Sadly issues of age and disability continue to be the key barriers to adoption.

Q1 2018 BDUK Extend Superfast Broadband to 4.85 Million Premises

24th May, 2018 (11 Comments)

The £1.6bn+ state aid supported Broadband Delivery UK programme has published its final progress update for Q1 2018, which confirms that it has so far helped 4,852,808 extra premises across the United Kingdom to be put within reach of a fixed “superfast broadband” (24Mbps+) network.

UK Ranks 7th in 2018 EU Broadband Connectivity Progress Report

18th May, 2018 (16 Comments)

The European Commission has publish their 2018 Digital Economy and Society Index (DESI), which uses data from 2017 and 2018 to reveal the United Kingdom’s progress toward the EU’s Digital Agenda goals (e.g. NGA 30Mbps+ broadband for all by 2020). This year we remain ranked 7th out of 28 member states.

Which Suggest UK ISPs May Get Average Broadband Speeds Wrong

18th May, 2018 (25 Comments)

Next week a change in UK advertising guidelines will mean that broadband ISPs need to start promoting “average download speeds” (a MEDIAN measured at peak time 8-10pm) on their public packages (details). But a new study by Which? suggests that some may end up over estimating their averages.

Ofcom Study Confirms Loyal Broadband and Mobile Users Pay More

17th May, 2018 (16 Comments)

A new report from Ofcom on annual pricing trends has found that 80% of UK households purchased bundled services in 2018 (broadband, tv, phone and / or mobile), which is down from 81% last year. But those who remain loyal to their broadband ISP (i.e. staying after the contract is up) will end up paying more.

Vodafone CEO Exits as Fixed Broadband Grows to 382K UK Customers

15th May, 2018 (0 Comments)

The latest Q1 2018 (calendar) results from Vodafone UK reveal that their fixed line broadband base grew by +65,000 in the quarter to total 382,000 (up from +39K added in Q4 2017) and their 4G mobile can now cover 99% of the UK population. Meanwhile the operator’s group CEO, Vittorio Colao, is to be replaced.