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Articles for Category Tag - TalkTalk

Openreach Allegedly Threatens to Block New TalkTalk Broadband Customers

8th June, 2025 (39 Comments)

Network access provider Openreach (BT) has reportedly warned the heavily indebted UK broadband ISP TalkTalk that they could block them from putting new customers on to their network. The threat allegedly arose after the ISP missed several monthly payment deadlines to the network operator, its biggest supplier, due to cash flow issues.

Broadband ISP TalkTalk and Sky UK Battle Over NOW TV Fees

2nd June, 2025 (3 Comments)

Struggling internet service provider TalkTalk is reportedly withholding millions of pounds from Sky (Sky TV, Sky Broadband etc.) due to a contractual dispute, which relates to fees owed for use of the media giant’s NOW TV video streaming service. The budget ISP had been offering this to customers until relatively recently (part of a bundle via a single bill).

Ofcom Ranks Big UK Mobile and Broadband ISPs by Quality and Faults – 2025

22nd May, 2025 (4 Comments)

Ofcom has today published their 2025 study of UK broadband, phone and mobile service quality, call waiting times, complaint levels, fault repairs, compensation and install times for the largest providers. For example, TalkTalk attracted the lowest satisfaction for broadband (77%) and Plusnet (BT) secured the highest (91%).

CityFibre UK Complete Primary £30m FTTP Broadband Rollout in Ipswich

21st May, 2025 (0 Comments)

Network operator CityFibre, which has so far built their 2.5Gbps speed Fibre-to-the-Premises (FTTP) broadband ISP network to cover 4.4 million UK premises (4.2m Ready for Service), have today confirmed the completion of their “primary” £30 million build in the Suffolk (England) town of Ipswich.

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TalkTalk to Shift 95,000 Origin Broadband UK ISP Customers to UW UPDATE

9th May, 2025 (6 Comments)

The TalkTalk Group has confirmed to ISPreview that some 95,000 customers of ISP Origin Broadband, which is a trading name for Origin Communications and OB Telecom (owned by TalkTalk), are being transferred to Utility Warehouse (UW / Telecom Plus) as part of a recently agreed partnership.

TalkTalk Group Shrinks to 3.2 Million UK Broadband ISP Customers

6th May, 2025 (17 Comments)

A new preview of the TalkTalk group’s next set of annual accounts has reportedly revealed that the UK internet provider is continuing to haemorrhage broadband customers. The latest figure puts them at around 3.2 million customers as of February 2025 (down from 3.6m last year).

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Ofcom Blasts NOW and TalkTalk for UK Broadband Complaints – Q4 2024

1st May, 2025 (0 Comments)

Ofcom have today published their latest quarterly (Q4 2024) study of UK consumer telecoms complaints, which shames NOW Broadband (NOW TV) and TalkTalk for attracting the most complaints about broadband, while O2 took the most heat for Mobile and Virgin Media was put on the naughty step for Pay TV services.

ISP TalkTalk Launch Free UK Broadband Proactive Alerts Tool

29th April, 2025 (1 Comment)

Internet provider TalkTalk has today launched a free new tool called ‘Broadband Proactive Alerts‘, which is designed to notify customers about local network issues, “often before they even notice a problem“. But only some of the provider’s customers will be able to benefit from it.

UK ISP TalkTalk Business Recovers Email After Long Outage

16th April, 2025 (5 Comments)

Customers of broadband ISP TalkTalk Business (TTB) are once again able to use the provider’s email service after a protracted service outage, which lasted nearly a full week and appears as if it was caused by a misconfiguration of their Domain Name System / Servers (DNS).

Opensignal Find Ultrafast UK Broadband ISPs More Reliable vs Superfast Ones

16th April, 2025 (1 Comment)

Network benchmarking firm Opensignal has today published a new report that examines how the UK’s broadband experience varies across speed tiers, with homes on “ultrafast” (300Mbps+) connections enjoying a “smoother and more reliable” service than those on “superfast” (30-300Mbps) ones. ISPs EE, Vodafone and Plusnet topped the performance rankings.

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New Which Survey Award Best and Worst UK Broadband ISPs for 2025

20th March, 2025 (6 Comments)

Consumer magazine Which? has published the results from their latest broadband ISP satisfaction survey, which questioned 4,347 UK adults (Dec 2024 to Jan 2025) about their internet providers. Overall three ISPs were labelled ‘Recommended Providers‘ – Zen Internet, Plusnet and Utility Warehouse, while NOW TV (NOW Broadband) and Virgin Media were ranked at the bottom.

Some Users of UK Broadband ISP TalkTalk Struggling to Access Websites UPDATE

18th March, 2025 (2 Comments)

Some customers of UK internet provider TalkTalk appear to be struggling to access certain websites, including major ones like github.io, due to what appears to be some sort of peering or routing issue. The ISP’s network teams are said to be “currently investigating” the ongoing issue.

PXC Signs Wholesale Deal to Harness Trooli’s UK FTTP Broadband Network

11th March, 2025 (2 Comments)

Network provider PlatformX Communications (PXC), which was previously known as Talk Talk Wholesale before the demerger (here), has today announced that they’ve signed a new wholesale partnership to access Trooli’s alternative full fibre (FTTP) broadband network in England.

Court Orders Big UK ISPs to Block Pirated Israel TV Streaming Sites

27th February, 2025 (13 Comments)

Most of the major broadband ISPs in the United Kingdom (BT, Sky Broadband, Virgin Media, TalkTalk, EE and Plusnet) have just been handed a new court order to block an Israel TV video streaming site, which was found to have been facilitating internet copyright infringement (piracy).

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Ofcom Shames TalkTalk and O2 for UK Telecoms Complaints – Q3 2024

13th February, 2025 (7 Comments)

Ofcom have today published their Q3 2024 study of UK consumer telecoms complaints, which names and shames TalkTalk for attracting the most complaints about broadband, while O2 took the most flak mobile and Virgin Media was put on the naughty step for Pay TV.

New Gov Action Plan Supports Vulnerable Users in UK Digital Phone Switchover

12th February, 2025 (20 Comments)

The UK government has published its revised Telecare National Action Plan (TNAP), which will require major UK broadband and phone providers (e.g. BT, Virgin Media, Vodafone and Sky Broadband) to go further with protecting vulnerable telecare users when upgrading legacy phone lines to new digital (IP based) networks.

TalkTalk announces multi-year partnership agreement with Kraken

TalkTalk Become First Major UK Broadband ISP to Harness Kraken Platform

10th February, 2025 (18 Comments)

Internet service provider TalkTalk has today become the first major UK ISP to sign a deal that will see them adopting the cloud-based Kraken platform (part of Octopus Energy Group). The move is said to be part of the provider’s “ambition to become the most recommended Wi-Fi provider in the UK” (they obviously really mean broadband provider).