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Articles for Category Tag - TalkTalk

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EE and Three UK Attract Most Complaints for Broadband and Mobile in Q2 2025

30th October, 2025 (12 Comments)

Ofcom has today published their latest quarterly Q2 2025 study of UK consumer telecoms and TV complaints, which names EE as attracting the most gripes from customers for fixed broadband and Pay TV services, while Three UK took the most flak for Mobile services.

Broadband ISP TalkTalk Tries to Entice UK Customers with 900Mbps for £30

21st October, 2025 (41 Comments)

Internet provider TalkTalk has today continued their efforts to boost the take-up of their home broadband services by launching their self-proclaimed “lowest ever price” on a 900Mbps full fibre (FTTP) package, which drops it from £38 to £30 per month on a 24-month minimum term for new subscribers.

Broadband Focused TalkTalk Group Set to Cut a Further 100 UK Jobs

15th October, 2025 (10 Comments)

The debt strained TalkTalk Group, which at this point has been through a demerger of its businesses and in 2024 secured a £400m refinancing package to avoid a default on its debts (here, here) – not to mention the recent £120m funding deal (here), is reportedly set to axe around 100 more jobs as part of its latest restructuring effort.

Broadband ISP TalkTalk Launch “Better Way to Wi-Fi” via New U Product UPDATE

25th September, 2025 (12 Comments)

Internet provider TalkTalk has today unveiled the “next step in our Wi-Fi transformation” with the launch of “U“, which as well as being a letter in the alphabet also seems to be both a new class of UK broadband product and order process that aims to deliver a “tailored setup for each customer’s home, with speed that flexes as they need it, all for one price“.

Broadband Group TalkTalk Set to Appoint PJT Partners to Oversee UK Break-up

21st September, 2025 (19 Comments)

The debt strained TalkTalk Group, which has already been through a demerger of its businesses and last year secured a £400m refinancing package to avoid a default on its debts (here, here) – not to mention the latest £120m funding deal to help tackle recent financial pressures (here), is reportedly set to appoint advisers PJT Partners to help sell off its remaining operations.

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PlatformX Communications to Make 300 More UK Staff Redundant

18th September, 2025 (7 Comments)

Network operator PlatformX Communications (PXC), which is a trading name of TalkTalk that sells wholesale solutions to broadband ISPs and other network providers, yesterday notified hundreds of staff that they could be made redundant by around the end of this year. Some support teams will also be moving offshore from the UK.

UK ISP TalkTalk Business Replaces Legacy Systems and Appoints New Ops Director

18th September, 2025 (2 Comments)

Business Ethernet and broadband ISP TalkTalk Business (TTB), which was demerged from the TalkTalk Group in 2023 and thus hasn’t mirrored the new branding from their consumer division, has today announced that they’ve restructured their operations function and appointed Dean Giblin to be their Director of Operations to “enhance client-centricity“.

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Freedom Fibre Expand UK Wholesale Broadband Partnership with PXC

16th September, 2025 (1 Comment)

Alternative network operator Freedom Fibre, which has so far grown their FTTP (XGS-PON) based gigabit broadband network to cover 350,000 premises across various parts of England and North Wales, has this morning announced the expansion of its established partnership with PlatformX Communications (formerly TalkTalk Wholesale).

TalkTalk Survey Claims Wi-Fi is Most Popular UK Name for Broadband UPDATE

15th September, 2025 (35 Comments)

A new online survey of 2,000 UK adults, which was commissioned by Axicom on behalf of broadband ISP TalkTalk and conducted by OnePoll, claims to have found that “Wi-Fi” is the “most popular name” for home internet connections. One third of those asked said they use Wi-Fi to describe their internet connection, pipping “broadband” and “internet” to the post.

Broadband ISP TalkTalk Follows Brand Refresh with FTTP Price Cut and TV Campaign

11th September, 2025 (13 Comments)

UK ISP TalkTalk has followed last week’s launch of their refreshed branding (here) by kicking off a nationwide marketing and TV campaign. The campaign will run across social media, video-on-demand, outdoor, and audio channels, and features the provider’s new tag line: “Now you’re TalkTalkin“. They’ve also cut the price of their 150Mbps full fibre package.

Broadband ISP TalkTalk Launch UK Brand Refresh to Help Forget the Troubles

2nd September, 2025 (28 Comments)

The financially troubled broadband provider TalkTalk has today attempted to start putting the recent past behind it by refreshing their brand identity a bit (inc. new website), while at the same time launching new digital platforms and a supporting marketing campaign. But it may yet take much more than this to help turn things around, although it’s a start.

Mobile giant Vodafone UK and Sky (Comcast) have reportedly two among several "groups" that have approached budget conscious fixed broadband ISP TalkTalk about a potential deal (most likely an acquisition), which in theory could create a much larger provider with more influence over the industry. Just to recap. In 2020 TalkTalk became the subject of a £1.1bn takeover by Toscafund - controlled by hedge fund tycoon Martin Hughes (here), which including debt valued the broadband provider at around £1.8bn. The deal took the ISP private and gave them more financial flexibility for their future plans. Since then, they've backed Freedom Fibre (here) and this week made the notable acquisition of Ethernet provider Virtual1 (here). According to the FT (paywall) and Sky News, TalkTalk is now said to have asked investment bank Lazard to review its options after allegedly being approach by several groups, including Vodafone and Sky (Sky Broadband). Lazard is a logical choice as they recently acted as Financial Advisor to TalkTalk on the Virtual1 transaction. Some industry analysts have reportedly suggested that TalkTalk itself could now be worth "at least" £3bn. But this seems rather optimistic for an ISP that doesn't have any significant fixed line broadband infrastructure to call its own (excluding their old unbundled LLU network) and largely just piggybacks off Openreach (BT), CityFibre and Freedom Fibre. But TalkTalk do have a strong business and wholesale side. Funnily enough, Sky Broadband are in a similar position with their own fixed line base, while Vodafone also likes to piggyback off Openreach and CityFibre. At present, Vodafone has a fixed broadband base of 991,000 customers, while Sky Broadband is estimated to be home to around 6.7 million and TalkTalk has approximately 4.2 million. Suffice to say, anybody gobbling up TalkTalk would instantly become a much larger provider, giving them a greater say in how the UK broadband market develops and more opportunities for convergence (Vodafone with mobile, and Sky with mobile and TV). Crucially, TalkTalk's consumer base is mostly made up of those on older copper and hybrid fibre lines (i.e. ADSL and FTTC / VDSL2), which are ripe for a future migration to FTTP. At the time of writing, all of the aforementioned operators have decline to comment on the reports, and TalkTalk has yet to receive any serious formal offers. In other words, we strongly suspect that this is largely just an exercise in spin to help TalkTalk drum up some more productive interest in the idea. But at the same time, it's not unreasonable to suspect that they might succeed, as the interest seems genuine. On the other hand, we see reports like this every year or so and only a very few ever convert into a serious offer. Time will tell. Much may depend upon whether or not TalkTalk’s new owners are more flexible and pragmatic about doing a deal than the previous lot. Arguably, TalkTalk might have gone much further by now had they taken some different decisions a few years ago (e.g. co-investing in FTTP instead of Pay TV).

Broadband ISP TalkTalk Launch New Team to Support UK Home Movers

20th August, 2025 (9 Comments)

UK ISP TalkTalk has today announced the launch of a new “HomeMove Squad“, which as the name suggests reflects a dedicated team of “Wi-Fi moving experts” that can provide a single point of contact, simplifying the process of transferring services and ensuring customers are connected from day one in their new home.

After 34 Years AOL Finally Closes its Dial-up Internet Service UPDATE

10th August, 2025 (31 Comments)

In a somewhat surprising development, mainly because almost everybody assumed it had died a long time ago, AOL (America Online) – one of the very first consumer ISPs in both the USA and UK – recently caused a stir again by announcing that it had “decided to discontinue Dial-up Internet” on 30th September 2025.

Shareholders Boost UK Broadband ISP TalkTalk’s Funding Deal to £120m

7th August, 2025 (11 Comments)

The debt riddled TalkTalk Group has issued an additional update this afternoon on their recent £100m funding deal (here), which reveals that the funding level has been increased by £20m to total £120m. The modest boost came other existing financial stakeholders agreed to participate.

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Ofcom Shame TalkTalk and O2 for UK Broadband and Mobile Complaints in Q1 2025

7th August, 2025 (7 Comments)

Ofcom have today published their latest quarterly (Q1 2025) study of UK consumer telecoms complaints, which names TalkTalk as attracting the most negative feedback from customers for fixed broadband, while O2 took the most heat for Mobile and Virgin Media were put on the naughty step for Pay TV services.

Plusnet, Sky and EE Win UK Broadband Awards in Telegraph Readers Survey

7th August, 2025 (4 Comments)

A new survey of broadband ISPs by Telegraph readers has handed out awards across several categories to Sky Broadband, EE and Plusnet, with the latter scooping wins across three categories. But neither BT, Vodafone, Virgin Media nor TalkTalk were deemed good enough to win anything, which is despite Virgin technically being the fastest provider.

Broadband ISP TalkTalk Publish UK Accounts to Reveal Surge in Losses

6th August, 2025 (25 Comments)

In a perhaps unsurprising development, the TalkTalk Group finally published their annual accounts yesterday and revealed that they made a statutory loss before tax of £465m for the year ended 28th February 2025 (up from £153m last year). The company also lost 420,000 UK broadband customers, leaving them with a group total of 3.2 million.