Home » UK ISP News Archive » Article Tag: TalkTalk (935 Posts)

Articles for Category Tag - TalkTalk

Top Fastest UK Mobile and Home Broadband ISPs for H1 2023

24th June, 2023 (22 Comments)

We take a quick look back to see how the average UK broadband download and upload speeds have changed across the fastest nationally available fixed line ISPs and mobile operators over the past six months. Suffice to say, the growing coverage of gigabit-capable fixed line and 5G networks continues to push performance.

Netflix Account Sharing Add-on Blocked by UK ISP Pay TV Bundles

30th May, 2023 (10 Comments)

Netflix’s crackdown on password sharing in the UK has finally revealed why they needed to discuss the matter with several major UK broadband ISPs (i.e. those that bundle their service with Pay TV products), including Sky Broadband, BT, Virgin Media and TalkTalk (here). The new extra member and profile transfer features won’t work on such packages.

Umlaut Study Names Virgin Media as Fastest UK Broadband ISP

25th May, 2023 (10 Comments)

A new benchmark study from telecoms analyst firm Umlaut, which tested and measured fixed broadband connectivity in the United Kingdom over a period of 6 months, has awarded their overall “Best in Test” certificate to Virgin Media (VMO2) after they came top for both download and upload performance.

TalkTalk’s Wrongful FTTP Network Closure Warning Causes Confusion UPDATE

20th May, 2023 (6 Comments)

Low-cost UK broadband ISP TalkTalk has apologised after customers in two rural villages outside Warrington, which are being served by their older UltraFibreOptic (UFO) based gigabit FTTP network on CityFibre’s platform, were mistakenly told that their service was due to be disconnected.

Ofcom Compare Broadband ISPs by Call Waits, Faults and Quality etc

18th May, 2023 (9 Comments)

Ofcom has today published their 2023 UK study of broadband ISP, phone and mobile service quality, call waiting times, complaint levels, faults, repairs, compensation and install times amongst the largest providers. For example, TalkTalk attracted the lowest satisfaction for broadband (78%), while Plusnet secured the highest (89%).

UK ISP TalkTalk and CityFibre Sign New Strategic Biz Partnership

18th May, 2023 (0 Comments)

The wholesale division of broadband ISP TalkTalk – TT Wholesale Services – has today agreed to a new strategic business-to-business (B2B) partnership with full fibre network builder CityFibre, which will see the internet provider’s wholesale customers (often including rival ISPs) being offered more choice.

Netflix Warns UK Broadband ISPs of Password Sharing Crackdown

16th May, 2023 (23 Comments)

Internet video streaming giant Netflix has reportedly contacted several major UK broadband ISPs that bundle their service with Pay TV products, including Sky Broadband, BT, Virgin Media and TalkTalk, to discuss the potential impact on customers of their imminent crackdown on password / account sharing.

DNS Fail Blocks BT Site for TalkTalk’s UK Broadband ISP Users UPDATE

9th May, 2023 (7 Comments)

A number of TalkTalk’s UK broadband customers have informed us that, since as far back as Wednesday last week, they’ve been unable to access BT’s website and some related online services (e.g. email and the BTSport App). The issue seems to be due to an unspecified fault with the provider’s Domain Name Service (DNS).

Ofcom UK Test New Way to Detect and Block Spoofed Numbers

28th April, 2023 (13 Comments)

Ofcom has today begun seeking feedback from the industry on the potential future adoption of Calling Line Identification (CLI) authentication, which – once the UK has fully transitioned to digital landlines – could be adopted as a new approach to detecting and blocking “spoofed” (fake) phone numbers.

woman customer complaints call center vector illustration eps 10

Ofcom UK Name Shell Energy as UK ISP with Most Complaints in Q4 2022

27th April, 2023 (12 Comments)

The latest Ofcom study of UK consumer complaints for Q4 2022 has, once again, named and shamed Shell Energy for attracting the most consumer moans about both home broadband and landline phone services, while BT did the same for Pay Monthly Mobile services and Virgin Media for Pay TV.

Ofcom – Only 220,000 UK Homes on Cheaper Social Broadband Tariffs

24th April, 2023 (11 Comments)

Ofcom has today published their latest UK consumer affordability report, which finds the take-up of cheaper social broadband ISP and mobile tariffs for those on state benefits has increased to 220,000 households (up from 136,000 six months ago). But that still represents just 5.1% of households on Universal Credit (4.3 million).

Fideres Claim Virgin Media and TalkTalk Overcharged for Voice Only Lines

19th April, 2023 (2 Comments)

A new study from economic consultancy firm Fideres has accused UK telecoms regulator Ofcom of “tacitly allowing” TalkTalk, Virgin Media (VMO2) and other voice-only landline providers (e.g. SSE) to overcharge consumers by up to £200 million since 2009 (£100m by TT, £50m by VMO2, and a further £50m by smaller providers).

Dear UK Broadband ISPs – Make Your Post Contract Prices Clear

12th April, 2023 (25 Comments)

We’ve lost count now of how many times ISPreview has had to say this over the years, but there are still far too many broadband ISPs in the UK – particularly larger players – that fail to clearly inform their customers of how much their package will cost post-contract. As a result, consumers often feel misled when it comes time to re-contract.

TalkTalk Named Worst Major UK Broadband ISP in Which? Survey

29th March, 2023 (21 Comments)

Consumer magazine Which? has published a partial summary of the results from their latest biannual 2023 survey of the best and worst broadband ISPs, which once again named Zen Internet as the best overall provider (customer satisfaction score of 81%), while TalkTalk were found to be the worst of the major players.

Broadband ISP TalkTalk Ponders Sale of UK Business Division

27th March, 2023 (5 Comments)

Budget broadband ISP TalkTalk is reportedly mulling over the possibility of selling their business-to-business arm (TT Business Direct Limited), which is home to around 80,000 customers and could be worth over £200 million. The provider is understood to have hired bankers at Houlihan Lokey to oversee the plan.

UK ISP TalkTalk Considers Options After Management Shake-up

16th March, 2023 (14 Comments)

Budget-focused broadband ISP TalkTalk appears to be going through somewhat of a management shake-up after Virgin Media (VMO2) reportedly went cold on the idea of reaching a £3bn merger deal with the provider last year (here), which has left them with some decisions to make about the future.

Plusnet UK Sweeps the 2023 Expert Reviews Broadband ISP Awards

2nd March, 2023 (21 Comments)

Consumer website Expert Reviews has published the winners of their annual “Best Broadband Awards 2023” event, which has surveyed UK consumers in an effort to identify the best Internet Service Providers (ISP) across a range of categories. Much like last year, the overall winner was named as Plusnet, again.