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Articles for Category Tag - TalkTalk

Court Drops CEO Blackmail Charge Against TalkTalk Website Hacker

28th January, 2019 (5 Comments)

The Crown Prosecution Service has dropped a blackmail charge against Daniel Kelley (21) from South Wales, who back in 2016 pleaded guilty to 11 offences (including blackmail, computer hacking and fraud) related to the 2015 hack of TalkTalk’s broadband ISP website.

Confusion Over UK Broadband ISP TalkTalk’s Stealthy £4 TV Charge

17th January, 2019 (53 Comments)

Customers of UK broadband ISP TalkTalk have been left frustrated and confused by a mysterious new £4 monthly “Access Fee” to use the operator’s TV platform (YouView based IPTV set-top-box), which seems to apply even if the subscriber isn’t taking one of their optional premium TV boosts (content packages).

ISP TalkTalk Launch UK Call Whisper to Tackle “rip off” 118 Numbers

11th January, 2019 (33 Comments)

Budget broadband ISP TalkTalk has today described Ofcom’s plan to introduce a £3.65 price cap in order to control “rip off” calls to premium 118 (Directory Enquires) numbers as “inadequate“. In response they’ve launched a new ‘Call Whisper’ feature that will warn customers about the potentially high costs.

Netflix UK’s 2018 to 2014 Video Streaming Broadband Speed Index

31st December, 2018 (6 Comments)

Internet Movie and TV video streaming giant Netflix UK has recently published the latest update of their broadband ISP speed index, which reveals that cable operator Virgin Media is still the fastest provider for their service in 2018 and also going all the way back to 2014. But being the fastest here doesn’t really matter.

Rival UK ISPs Raise Alarm Over Full Fibre Competition and Openreach

30th December, 2018 (194 Comments)

A number of broadband ISPs including TalkTalk, Hyperoptic, Cityfibre and Gigaclear, as well as the Independent Networks Co-operative Association (INCA), have written to the UK Government and Ofcom in the hope of encouraging tougher measures to prevent Openreach (BT) from hampering “full fibre” (FTTP) competition.

A Comparison of Home Broadband Router Specs from the Big UK ISPs

28th December, 2018 (44 Comments)

Which of the UK’s largest home broadband ISPs give you the best wireless router hardware for your internet and home connectivity needs? We take a brief look at the options and specification sheets from BT, Virgin Media, TalkTalk, Sky Broadband, Zen Internet, Hyperoptic, Vodafone and KCOM to compare key features.

The Top 2018 vs 2017 Fastest UK Mobile and Home Broadband ISPs

27th December, 2018 (8 Comments)

We’ve looked back at 2018 to see how the average download and upload speeds have changed across national fixed line broadband ISPs and mobile operators, although it’s no surprise to find that Virgin Media (fixed) and EE (mobile) are still front runners. But the picture changes when alternative “full fibre” ISPs are included.

Openreach and UK ISPs Reach Deal on Automatic Compensation

11th December, 2018 (16 Comments)

After some disagreement Openreach (BT) and five major retail ISPs appear to have finally reached agreement on payments as part of Ofcom’s new automatic compensation system, which from “early 2019” will require them to compensate consumers for a total loss of fixed broadband and phone connectivity.

Which? Warn Broadband ISP Loyalty Penalties Cost Users up to £220

7th December, 2018 (2 Comments)

Consumer magazine Which? has surveyed 3,000 of its UK members and concluded that broadband ISP customers who remain with their provider, and don’t haggle for a better price (i.e. after their minimum contract term has ended), are being hit with so-called “loyalty penalties” of up to £220 a year on average.

The Fastest Big UK ISPs According to SamKnows New Broadband Test

5th December, 2018 (16 Comments)

Internet speed analyst firm SamKnows has this week posted the results from a limited run of their new “sensationally accurate” broadband ISP speedtest tool, which was tested last month as part of support for some research that the BBC’s Watchdog TV show was doing. Unsurprisingly Virgin Media came top, with TalkTalk bottom.

TalkTalk Unveil UK FTTH Rollout Plan as Broadband Users Top 4.24M UPDATE

21st November, 2018 (13 Comments)

The latest trading update from TalkTalk has revealed that the ISP increased their on-net broadband customers to total 4,243,000, which is up by +24K during quarter to the end of Sept 2018 (vs +80k in the previous quarter). On top of that they’ve unveiled the “FibreNation” roll-out plan for their “full fibre” (FTTH) network.

Two Hackers Jailed for 2015 Cyber Attack Against UK ISP TalkTalk

19th November, 2018 (13 Comments)

The Old Bailey criminal court in London has today jailed two hackers – Matthew Hanley (23) and Connor Allsopp (21) – for their part in the 2015 cyber-attack against TalkTalk’s website. This ultimately cost the broadband ISP around £77 million and exposed the personal data of 156,959 customers.

ISP TalkTalk Joins Black Friday Club with FTTC Broadband Price Cuts

19th November, 2018 (4 Comments)

Budget UK ISP TalkTalk has today launched a new range of 2018 Black Friday discounts, which among other things sees their 36Mbps (average speed) FTTC based “Faster Fibre” broadband and phone package drop to just £19.95 a month for the first 18 months of service.

Which? Name Top Rated UK Broadband ISPs and Slam Cost of Loyalty UPDATE

10th November, 2018 (13 Comments)

A new survey by consumer magazine Which? has named the best and worst rated 12 home broadband ISPs for customer satisfaction, which saw Zen Internet (86%) come top and Sky Broadband (47%) fall to the bottom. But the survey also warned that many people are paying over the odds by choosing to remain loyal.

Q2 2018 UK ISP Complaints Report Shames TalkTalk – Praises Sky

8th November, 2018 (5 Comments)

Ofcom’s latest Q2 2018 UK complaints report finds that consumer moans are falling, while Sky Broadband attracted the least gripes for fixed line broadband (TalkTalk attracted the most) and it was the same story for landline phone services. Pay TV and Mobile providers are also included.

Dispute Puts £1.5bn TalkTalk UK FTTH Broadband Rollout into Limbo

8th November, 2018 (20 Comments)

A Sky News report has today claimed that TalkTalk’s proposed £1.5bn plan to roll-out a new 1Gbps Fibre-to-the-Premises (FTTP) broadband ISP network to cover 3 million UK premises may have stalled, which allegedly stems from a valuation dispute with investment partner Infracapital.

Low Cost UK ISP TalkTalk Launches Fairer Broadband Charter

5th November, 2018 (30 Comments)

ISP TalkTalk has today announced the launch of their new three-point “Fairer Broadband Charter,” which seems to have been largely designed to promote some of the provider’s key selling points and among other things “challenges the telecoms industry” to end mid-contract broadband price hikes.