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Budget UK ISP TalkTalk to Charge Ex-Customers £50 for Email

Friday, October 4th, 2019 (4:20 pm) - Score 5,815
TalkTalk Logo 2017

Former customers of TalkTalk’s broadband service (going as far back as Tiscali) who continue to use their old email accounts may be displeased to learn that the ISP is going to “start charging” them from £5 a month or £50 per year for access (more than a dedicated email host). Plus the ISP will delete accounts that don’t pay.

As a general rule we always advise our readers never to rely upon the email services provided by an ISP (i.e. it’s far better to sign-up with one of the many free email providers), not least because it can make it harder for you to switch broadband providers and you could also run the risk of losing access to your address.

Despite this some ISPs have continued to maintain old addresses, even after customers have switched away, although others have scrapped them and a few have forced such users to start paying. Sadly it looks like TalkTalk has now done the latter, although in somewhat of an insult they appear to be charging more for the privilege then some dedicated email hosts (many hosts charge from 33p and up to £3 a month).

The policy change was first spotted by The Register and they in turn appear to have extracted it from the budget broadband provider’s own Community Forum, where some angry gripes can be found. The letter now being sent to affected customers is as follows. The choice is simple, sign-up for broadband to get it free or pay the piper. Failing that, you’ll lose it.

TalkTalk’s Letter on Legacy Email Addresses

Join us and keep your TalkTalk Mail free

If you’re not a TalkTalk customer, you can join us and continue to enjoy TalkTalk Mail for free. Call us on 0800 990 3635 to learn more about our great Fixed Low Price Plans and offers. All our plans include TalkTalk Mail at no extra cost.

If you want to just keep your email address, we’re happy to keep providing it to you, but you’ll need to sign up to TalkTalk Mail Plus for £5 a month or £50 a year.

Sign up for TalkTalk Mail Plus now

Unfortunately, if you choose not to sign up for TalkTalk Mail Plus, from 21/11/2019 you’ll lose the vast majority of TalkTalk Mail features. For example, you’ll only be able to sign in at www.talktalk.co.uk/mail to check your emails.

A few months after 21/11/2019, we will start closing down mailboxes that aren’t registered to a TalkTalk Broadband account or signed up for TalkTalk Mail Plus.

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Mark Jackson
By Mark Jackson
Mark is a professional technology writer, IT consultant and computer engineer from Dorset (England), he also founded ISPreview in 1999 and enjoys analysing the latest telecoms and broadband developments. Find me on Twitter, , Facebook and Linkedin.
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17 Responses
  1. Avatar Randolf Carter

    Finally they are deleting my email account, I’ve tried a number of times to get them to do it as an ex customer(idiot), but would you trust these clowns with your proof of identity, no me neither. So hopefully they will now delete my spam bait account.

  2. Avatar Gary

    Fair enough really, If you’re not a customer why shoudl they give you free email.

    Unlike BT internet who I was paying, who deleted my email address just because I wasn’t using it. The helpfully emailed it to warn me, oddly I didn’t get that email.

  3. Avatar Steven Breach

    Haven’t had any correspondence from Talk talk,I have a live.co.uk address,will this be affected?

  4. Avatar Phill

    I have a few email addresses ie gmail, outlook but the one I have with talktalk is ******@homcall.co.uk, reason being homecall was the name of the phone company when I joined about 10yrs ago does this mean talktalk own this?

    • Avatar NE555

      Yes, homecall.co.uk is one of the virtual ISPs which was slurped by Talktalk directly or indirectly.

      Incoming mail for that domain lands on Talktalk/Tiscali mail servers:

      $ nslookup -q=mx homecall.co.uk

      homecall.co.uk mail exchanger = 10 mk-inbound-1.mail.uk.tiscali.com.
      homecall.co.uk mail exchanger = 10 mk-inbound-2.mail.uk.tiscali.com.

  5. Avatar Lorie

    TalkTalk is crap, it is run by call centres in India supplying a miserable service for those foolish to enter into a contract agreement. Your credit card is a cash cow for every Indian in the business to buy a new Mercedes !

  6. Avatar Ray Woodward

    … and so it goes on. Remember when they added a charge for TV(even if you didn’t take it).

    One wonders what will be next to pay, but remember you monthly broadband bill will NOT be increased during the contract period …

  7. Avatar Fred

    I quite like protonmail. Might be worth adding to your shortlist to investigate if you are after a new email provider. The free inbox is quite small but adequate if you clean out the junk regularly. I pay because I like to support the service.

    How you feel about the likes of Google scanning your Gmail is a personal thing (yes, they do still do it but not for ad personalization any more). Personally it creeps the hell out of me. Particularly when tied up with big data and ai. I personally like to keep my digital footprint small.

    The free protonVPN service is quite good as well as long as you are happy with exit server in the Netherlands.

  8. Avatar John

    Dear TalkTalk.

    You’ve really got a cheek asking me to come back to you. If you supported FTTP I might never have left in the first place. As it is, moving to ZEN was a revelation about how a quality ISP behaved.

    So, no going back. Feel free to delete my email account.

    • Avatar Mr Ed

      For Zen’s prices I’d expect my service enquiries to be hand delivered by Rolls Royce.

    • Avatar John

      Mr Ed. Living proof that you get what you pay for. TT’s service enquiries, the ones that were taken seriously, were delivered thousands of miles by Trabant…

  9. Avatar ALAN RODDIS

    They can Talk the Talk, but not walk the walk.

  10. Avatar Steve

    Anyone know if I’m safe (free) with a “Yahoo” email account ? all I’ll have to do is inform all my contacts of my new Email address, but I don’t want to be doing it all again 6 months down the line.

  11. Avatar Ike

    I was a toucan customer 13 years ago which was then taken over by pipex, Tiscali and finally Talk Talk, I am now unable to get into my e-mail acc, I have not had any contact from them telling me I will have to pay to keep it. I have contacted them and they come across as not wanting to know, or pretending that they don’t know what I am on about.

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