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Articles for Category Tag - TalkTalk

TalkTalk Hampers BT, Sky and Virgin Media’s Voluntary Compensation Code

17th April, 2017 (2 Comments)

A second attempt by three of the United Kingdom’s largest broadband ISPs to secure a new Voluntary Code of Practice for handling Automatic Compensation, which would be paid during a total loss of service, is being disrupted by TalkTalk’s refusal to sign-up.

Ofcom 2017 Study – Average UK Home Broadband Speeds Rise to 36.2Mbps

12th April, 2017 (26 Comments)

Ofcom’s annual study of fixed line home broadband ISP speeds across the United Kingdom has revealed that the average Internet download rate is now 36.2Mbps (up from 28.9Mbps last year), with uploads hitting 4.3Mbps (up from 3.7Mbps). But there’s a widening gap between rural and urban areas.

Ofcom UK Report Compares Big Broadband and Mobile ISPs by Service Quality

12th April, 2017 (2 Comments)

Ofcom has today published a huge new report into the service quality and provision times of the United Kingdom’s largest ISPs and technologies, which finds that 87% of broadband customers are satisfied with their service and this rises to 89% for landline (phone) and 92% for Mobile.

UPD ISP TalkTalk Business Adopt BT Openreach Dark Fibre After CMA Ruling

10th April, 2017 (0 Comments)

UK Internet provider TalkTalk Business has today confirmed that they will be one of the first ISPs to adopt Openreach’s (BT) proposed ‘Dark Fibre Access‘ product, which follows a key ruling by the Competition and Markets Authority (CMA) that will affect how the service is priced.

Which? 2017 UK Broadband Survey Awards Best ISP to Zen Internet

7th April, 2017 (6 Comments)

Consumer magazine Which? has published the results from their first 2017 reader survey of broadband ISP satisfaction, which saw Zen Internet retain the top “Recommended Provider” award for their broadband service. At the other end TalkTalk attracted the lowest level of customer satisfaction.

Ofcom Q4 2016 UK Complaints Report Highlights Problems for BT and Plusnet

29th March, 2017 (6 Comments)

Ofcom’s latest Q4 2016 (Oct-Dec) consumer complaints study has found that BT attracted the most gripes for fixed line broadband services, while Plusnet did the same for fixed line phone, Vodafone had a similar problem for Mobile and once again BT also came bottom for Pay TV.

UPDATE Big UK Broadband ISPs Pledge NO Exit Fees for Armed Forces Users

27th March, 2017 (2 Comments)

Internet providers including BT, EE, Plusnet, Sky Broadband, TalkTalk and Virgin Media have agreed not to charge Armed Forces personnel a cancellation fee for their broadband and media services, albeit only when posted overseas or to another part of the UK.

ISPs Give Mixed Verdict on Compensation System for Broadband Faults

25th March, 2017 (18 Comments)

Internet providers from across the industry have today given a mixed reaction to Ofcom’s newly proposed Automatic Compensation system, which will force fixed line phone and broadband ISPs to pay out cash or bill credits to consumers if they suffer a total loss of service for more than 2 days.

Energy Supplier First Utility Opens UK Home Broadband Service to All

23rd March, 2017 (6 Comments)

Last October we revealed that energy supplier First Utility was planning to launch their own UK fixed line home broadband and phone service (here), which initially only went live for existing customers. The good news is that their FTTC “fibre” and ADSL based packages are now live for everybody.

Retail YouView IPTV Set-Top-Box Owners Annoyed by BT and TalkTalk Logos

10th March, 2017 (30 Comments)

Retail owners of the YouView (IPTV and PVR) based set-top-box, which has been developed as part of a Joint Venture between some of the UK’s biggest names in TV and broadband, are being annoyed by a new update that makes the BT and TalkTalk logos more prominent.

UPDATE ISP TalkTalk Blocks Teamviewer VPN Service Over Scammer Fears

9th March, 2017 (26 Comments)

In an surprise development broadband ISP TalkTalk has taken the decision to block the popular TeamViewer service from their UK network, which means that anybody wanting to use the Virtual Private Network (VPN) service will find themselves unable to connect.

BBC Probe Claims TalkTalk Call Centre Scam Involved “hundreds of staff”

6th March, 2017 (10 Comments)

Several whistle-blowers’ claim to have revealed details of a significant scam that operated from “call centres” in two Indian cities and involved “hundreds of staff“, many of which had been “hired to scam customers” of UK based broadband and phone provider TalkTalk.

TalkTalk Confirms Plan to “revamp” its UK Mobile TV Service and Content

3rd March, 2017 (0 Comments)

At the start of this year we reported that TalkTalk were working on a “completely new” Mobile TV solution in order to replace or improve their TV Player app (here). The ISP has now confirmed this “large-scale update” and revealed some of its planned improvements.

Plusnet and Virgin Media Come Top in 2017 Home Broadband ISP Survey

21st February, 2017 (10 Comments)

The annual Broadband Genie 2017 survey has today handed their award for “Best Broadband Provider” to Plusnet after they came top in five out of seven categories and secured a consumer satisfaction score of 74%. Elsewhere Virgin Media also picked up several awards.

ISP TalkTalk Sees “Fibre Broadband” Growth, But CEO Dido Harding to Exit

1st February, 2017 (5 Comments)

TalkTalk has today published their quarterly trading update (Q4 2016 calendar), which doesn’t reveal a lot but did confirm that their “fibre broadband” (FTTC/P) base had grown by +74,000. Sadly overall on-net churn has risen to 1.6% (up from 1.4% at the last report), with -42,000 subscribers lost.

UK ISP TalkTalk Cuts FTTC Superfast Broadband Prices

30th January, 2017 (8 Comments)

Internet provider TalkTalk has today reduced the price of their ‘up to’ 38Mbps and ‘up to’ 76Mbps FTTC based “Fibre Broadband” packages for new subscribers on an 18 month contract and they’ve also removed the £50 one-off setup fee. The offers are expected to be available until 16th March 2017.

UK ISP TalkTalk Developing “Completely New” Mobile TV Content Service

27th January, 2017 (0 Comments)

The Senior Product Manager for TV at TalkTalk, Davide Turi, has revealed that broadband ISP TalkTalk is working on a “completely new” TV product that appears to be aimed at mobile devices (Smartphones, Tablets etc.). Turi recently joined the ISP after working at Sky on their Sky Q TV platform.