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Articles for Category Tag - TalkTalk

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Ofcom Shame TalkTalk and O2 for UK Broadband and Mobile Complaints in Q1 2025

7th August, 2025 (7 Comments)

Ofcom have today published their latest quarterly (Q1 2025) study of UK consumer telecoms complaints, which names TalkTalk as attracting the most negative feedback from customers for fixed broadband, while O2 took the most heat for Mobile and Virgin Media were put on the naughty step for Pay TV services.

Plusnet, Sky and EE Win UK Broadband Awards in Telegraph Readers Survey

7th August, 2025 (4 Comments)

A new survey of broadband ISPs by Telegraph readers has handed out awards across several categories to Sky Broadband, EE and Plusnet, with the latter scooping wins across three categories. But neither BT, Vodafone, Virgin Media nor TalkTalk were deemed good enough to win anything, which is despite Virgin technically being the fastest provider.

Broadband ISP TalkTalk Publish UK Accounts to Reveal Surge in Losses

6th August, 2025 (25 Comments)

In a perhaps unsurprising development, the TalkTalk Group finally published their annual accounts yesterday and revealed that they made a statutory loss before tax of £465m for the year ended 28th February 2025 (up from £153m last year). The company also lost 420,000 UK broadband customers, leaving them with a group total of 3.2 million.

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PXC Cause Confusion with Shifting Withdrawal Dates for SMPF Broadband Lines

2nd August, 2025 (5 Comments)

Network operator PlatformX Communications (PXC), which is a trading name of UK provider TalkTalk that sells wholesale solutions to ISPs and other network providers, has recently been causing some frustration among their partners. The problem began after they attempted to set an early date for the withdrawal of SMPF based broadband products (shared unbundled lines).

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CityFibre UK Finish Primary £50m Wolverhampton FTTP Broadband Rollout

30th July, 2025 (10 Comments)

Network operator CityFibre, which has so far built their 5.5Gbps speed Fibre-to-the-Premises (FTTP) broadband ISP network to cover 4.5 million UK premises, has today confirmed the completion of their “primary” £50 million build across the West Midland’s city of Wolverhampton.

Broadband ISP TalkTalk Confirms £100m UK Funding Deal UPDATE2

25th July, 2025 (22 Comments)

The debt strained TalkTalk Group, which has recently been going through another turbulent time due to payment disputes with suppliers and reports of a possible sale (here, here and here), has secured an additional £100m funding deal from existing shareholder Ares Management. This may be enough to reduce some of the financial pressures.

Broadband ISP TalkTalk Moves More Customers to Utility Warehouse

19th July, 2025 (36 Comments)

The TalkTalk Group has confirmed to ISPreview that a further batch of their UK customers are being migrated to Utility Warehouse (Telecom Plus) as part of a recently agreed partnership, which follows a similar move by the provider’s Origin Broadband base a couple of months ago (here).

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TalkTalk Cause Confusion for Some UK Users with Paid Email Migration UPDATE

16th July, 2025 (11 Comments)

Some customers of UK ISP TalkTalk have been left confused after the broadband provider emailed them to notify that their free email accounts would soon be migrated to Open-Xchange’s Everymail platform, which will attract a cost of £5 per month – those who don’t agree by 8th September 2025 will lose access. But it’s not quite that simple.

Broadband ISP TalkTalk Issue Trading Update and Hints at New UK WiFi Product

16th July, 2025 (12 Comments)

The heavily indebted TalkTalk Group, which has recently been going through another turbulent period due to payment disputes with suppliers and reports of a possible sale (here, here and here), has today published a fairly limited Q1 FY26 trading update to 31st May 2025 that attempts to highlight the positives and hints at a new home Wi-Fi proposition.

New Study Examines UK Full Fibre Broadband Take-up by Age of Network

4th July, 2025 (15 Comments)

Strategic consultancy firm Eight Advisory has today published the third edition of their Takeup Tracker, which examines the rise in take-up across the UK’s many alternative full fibre (FTTP) broadband networks (altnets) and compares it with that of Openreach (BT). This edition also takes a deeper dive into take-up by age of network – a key factor in gauging progress.

Broadband ISP TalkTalk UK Adopt NiCE’s AI-Powered Customer Service Platform

1st July, 2025 (14 Comments)

Debt troubled broadband ISP TalkTalk today claims to have taken “another step forward” in its “mission to become the UK’s most recommended Wi-Fi provider” by adopting a new AI-powered customer service automation platform from NiCE (tough ask in the current climate), which is called CXone Mpower.

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The H1 2025 Top Fastest UK Mobile and Home Broadband ISPs

21st June, 2025 (1 Comment)

ISPreview has today published our latest biannual study of how the United Kingdom’s broadband download and upload speeds have changed across the fastest nationally available fixed line ISPs, mobile network operators and Starlink (satellite) services since the end of 2024. But this time we’ve made some changes to the structure of our top lists.

TalkTalk Attempting to Sell UK Consumer and Wholesale Business Again

20th June, 2025 (22 Comments)

The heavily indebted TalkTalk Group has reportedly begun the process of hiring City advisers – with both Barclays or Morgan Stanley said to be in the frame – in order to oversee the possible breakup and sale of their consumer broadband arm of the same name, and their PXC wholesale division.

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Ofcom Warns UK Broadband ISPs NOT to Use Alternative Switching Methods

19th June, 2025 (29 Comments)

The UK telecoms regulator, Ofcom, has posted an update on their investigation into the performance of the new consumer broadband and phone switching system (One Touch Switching). This found no major problems with the biggest ISPs but did warn that some providers on Openreach’s network were using an “alternative switching method“, which they said must stop.

Mobile giant Vodafone UK and Sky (Comcast) have reportedly two among several "groups" that have approached budget conscious fixed broadband ISP TalkTalk about a potential deal (most likely an acquisition), which in theory could create a much larger provider with more influence over the industry. Just to recap. In 2020 TalkTalk became the subject of a £1.1bn takeover by Toscafund - controlled by hedge fund tycoon Martin Hughes (here), which including debt valued the broadband provider at around £1.8bn. The deal took the ISP private and gave them more financial flexibility for their future plans. Since then, they've backed Freedom Fibre (here) and this week made the notable acquisition of Ethernet provider Virtual1 (here). According to the FT (paywall) and Sky News, TalkTalk is now said to have asked investment bank Lazard to review its options after allegedly being approach by several groups, including Vodafone and Sky (Sky Broadband). Lazard is a logical choice as they recently acted as Financial Advisor to TalkTalk on the Virtual1 transaction. Some industry analysts have reportedly suggested that TalkTalk itself could now be worth "at least" £3bn. But this seems rather optimistic for an ISP that doesn't have any significant fixed line broadband infrastructure to call its own (excluding their old unbundled LLU network) and largely just piggybacks off Openreach (BT), CityFibre and Freedom Fibre. But TalkTalk do have a strong business and wholesale side. Funnily enough, Sky Broadband are in a similar position with their own fixed line base, while Vodafone also likes to piggyback off Openreach and CityFibre. At present, Vodafone has a fixed broadband base of 991,000 customers, while Sky Broadband is estimated to be home to around 6.7 million and TalkTalk has approximately 4.2 million. Suffice to say, anybody gobbling up TalkTalk would instantly become a much larger provider, giving them a greater say in how the UK broadband market develops and more opportunities for convergence (Vodafone with mobile, and Sky with mobile and TV). Crucially, TalkTalk's consumer base is mostly made up of those on older copper and hybrid fibre lines (i.e. ADSL and FTTC / VDSL2), which are ripe for a future migration to FTTP. At the time of writing, all of the aforementioned operators have decline to comment on the reports, and TalkTalk has yet to receive any serious formal offers. In other words, we strongly suspect that this is largely just an exercise in spin to help TalkTalk drum up some more productive interest in the idea. But at the same time, it's not unreasonable to suspect that they might succeed, as the interest seems genuine. On the other hand, we see reports like this every year or so and only a very few ever convert into a serious offer. Time will tell. Much may depend upon whether or not TalkTalk’s new owners are more flexible and pragmatic about doing a deal than the previous lot. Arguably, TalkTalk might have gone much further by now had they taken some different decisions a few years ago (e.g. co-investing in FTTP instead of Pay TV).

BT Allegedly Explores Acquisition of Struggling UK Broadband ISP TalkTalk

10th June, 2025 (37 Comments)

A newspaper has claimed that telecoms giant BT (EE, Plusnet etc.) is allegedly in the “early stages of exploring a takeover” of debt-laden broadband ISP TalkTalk. The news follows only days after Openreach reportedly threatened to block the troubled internet provider from adding new customers (here) due to concerns over delayed payments.

Openreach Allegedly Threatens to Block New TalkTalk Broadband Customers

8th June, 2025 (39 Comments)

Network access provider Openreach (BT) has reportedly warned the heavily indebted UK broadband ISP TalkTalk that they could block them from putting new customers on to their network. The threat allegedly arose after the ISP missed several monthly payment deadlines to the network operator, its biggest supplier, due to cash flow issues.

Broadband ISP TalkTalk and Sky UK Battle Over NOW TV Fees

2nd June, 2025 (3 Comments)

Struggling internet service provider TalkTalk is reportedly withholding millions of pounds from Sky (Sky TV, Sky Broadband etc.) due to a contractual dispute, which relates to fees owed for use of the media giant’s NOW TV video streaming service. The budget ISP had been offering this to customers until relatively recently (part of a bundle via a single bill).