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Articles for Category Tag - TalkTalk

Broadband ISP TalkTalk UK Suffers Router Disconnections Bug

19th December, 2024 (31 Comments)

Some of TalkTalk’s broadband customers have, over the past week or two, been experiencing an unusual router bug with the provider’s ‘Wi-Fi Hub’ device that has been causing them to be repeatedly disconnected from the internet. But the ISP is currently known to be “in the process of applying a solution to all impacted” routers.

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Ofcom Report 506,000 UK Homes Now Take Social Broadband Tariffs

12th December, 2024 (0 Comments)

The UK telecoms regulator has today published their annual 2024 Pricing Trends Report, which among other things confirms that the take-up of cheaper social broadband ISP and mobile tariffs for those on state benefits has jumped to 506,000 customers in June 2024 (up from 380,000 in Sept 2023). But that’s still just 9.6% of eligible households (e.g. those on Universal Credit).

Opensignal 2024 Study Ranks UK Broadband ISPs by Quality and Speed

5th December, 2024 (9 Comments)

Internet benchmarking firm Opensignal has today published their “definitive” 2024 Fixed Broadband Experience report, which gauges the performance of various internet service providers across the UK and then separately across 12 of its regions (inc. Scotland, Wales and Northern Ireland). Overall, Virgin Media came top in the national scores, but the regional results are different.

Broadband ISP TalkTalk to Slash More UK Jobs After Refinancing Deal

3rd December, 2024 (9 Comments)

Debt-troubled UK internet provider TalkTalk has confirmed that its staff were yesterday informed about another round of significant redundancies, which one report indicates could affect almost a quarter (c. 130) of their consumer division workforce across the country. But the specifics won’t be known until after Christmas.

Gov Reach New Deal with UK Phone Operators to Protect Vulnerable Users

19th November, 2024 (5 Comments)

The UK Government’s Telecoms Minister, Sir Chris Bryant, has today announced that he’s agreed a new ‘Telecare National Action Plan‘ with major UK broadband and phone providers (e.g. BT, Virgin Media, Vodafone and Sky Broadband), which requires them to do more to protect vulnerable telecare users when upgrading phone lines to new digital (IP based) networks.

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Ofcom Put NOW, EE and O2 on Naughty Step for UK Telecoms Complaints – Q2 2024

14th November, 2024 (9 Comments)

Ofcom has published their latest Q2 2024 study of UK consumer complaints, which names and shames NOW Broadband (NOW TV) for being the worst provider by attracting the most complaints about broadband, while EE did the same for landline phone and O2 took most flak mobile. Finally, both EE and Virgin Media were jointly on the naughty step for Pay TV.

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Rural ISP Fusion Fibre Group Expands UK Broadband Cover via PXC

13th November, 2024 (0 Comments)

Rural network builder and ISP Fusion Fibre Group (formerly FACTCO), which has built a number of its own FTTP broadband networks for various communities, has today moved to expand their availability across the UK by signing a new wholesale agreement with PlatformX Communications. PXC was formerly known as TalkTalk Wholesale before the demerger (here).

ISP TalkTalk Loses Over 300,000 UK Broadband and Fibre Customers

13th November, 2024 (22 Comments)

Debt-troubled UK broadband ISP TalkTalk recently published their group accounts for the year to 29th February 2024, which reveals that their on-net customer base (fibre FTTP/C and broadband) fell again to 3.6 million (down from 3.94m in 2023). But their Ethernet (leased lines etc.) base grew to 75,000 (up from 69,400).

UK ISP Origin Broadband Trials Taking on New Customers Again

12th November, 2024 (9 Comments)

Internet provider Origin Broadband, which is a trading name for Origin Communications and OB Telecom (TalkTalk), appears to have re-opened their order system to new broadband customers after closing it some months ago. The ISP is currently only available to those covered by Openreach’s national network.

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Wholesale Provider PXC Partners with UK ISP Association

22nd October, 2024 (0 Comments)

Network provider PlatformX Communications (PXC), which was formerly known as Talk Talk Wholesale before the demerger (here), has joined the Internet Service Providers’ Association (ISPA UK), a trade body for UK ISPs and associated organisations, as part of its Partnership Programme.

UK ISP TalkTalk’s Chances of a Takeover Reduce After Auditor Quits UPDATE

14th October, 2024 (2 Comments)

Debt-troubled broadband ISP TalkTalk, which was recently saved from the immediate risk of a default by a refinancing package worth roughly £400m (here and here), may now find it even harder to find a buyer after their auditor of 22 years – Deloitte – resigned and was replaced by RSM.

ASA Ban Ads for Major UK Telecoms Providers Over Misleading Price Hikes UPDATE

9th October, 2024 (9 Comments)

The UK Advertising Standards Authority (ASA) has today banned a series of website-based adverts for major broadband ISPs and mobile network operators, including BT, EE, Plusnet, TalkTalk, O2 and Virgin Media, after the way they all presented their annual mid-contract price hikes was found to be “misleading“.

BT Deal Allows UK ISP Cuckoo to Sell Openreach Broadband Packages Again

19th September, 2024 (27 Comments)

A new wholesale agreement between BT Wholesale and AllPoints Fibre (APFN) has today been announced, which among other things means that anchor tenant ISP Cuckoo will be able to offer full fibre broadband (FTTP) packages via Openreach’s network.. again (some related services were withdrawn earlier this year and customers booted to a different ISP).

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CEO of Freedom Fibre Elected as Honorary Fellow at the Royal Academy of Engineering

18th September, 2024 (0 Comments)

The CEO and Co-Founder of alternative UK full fibre broadband operator Freedom Fibre, Neil McArthur, has just become one of 71 leading figures in the engineering and technology fields to be elected as a Fellow of the Royal Academy of Engineering.

Broadband ISP TalkTalk Gain More Support for UK Refinancing Deal

16th September, 2024 (2 Comments)

Debt-troubled UK ISP TalkTalk has this afternoon issued a second update on their recently agreed refinancing package, which was announced on 12th August 2024 (here and here) and is said to be worth around £400m. As of today, 100% of the RCF and over 97% of bondholders have now signed up to the binding Lock-Up Agreement.

Wholesale Provider PXC Adopt Netomnia’s UK Full Fibre Broadband Network

16th September, 2024 (3 Comments)

Network provider PlatformX Communications (PXC), which was formerly known as TalkTalk Wholesale before the demerger (here), has today announced their “intention” to sign a new agreement that will give their UK wholesale business access to Netomnia’s (inc. Brsk) new full fibre (FTTP) broadband network – covering 1.75 million UK premises (RFS).

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Gov Asks UK Broadband ISPs to Offer 8 Hours of Battery Backup

10th September, 2024 (35 Comments)

The UK Government’s Minister for Telecoms, Sir Chris Bryant, has written a new letter to the bosses of major broadband ISPs that calls on them to help protect vulnerable users during the switchover from analogue (PSTN) to digital (IP) phone solutions by refraining from re-starting non-voluntary migrations and offering battery backup that can last “up to” 8 hours.