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Articles for Category Tag - Virgin Media

Big Broadband ISPs Must Improve UK Support for Deaf Users

14th Aug, 2018 (5 Comments)

Living with a hearing problem is no fun and there can be different forms of such disabilities, which means a solution that works for one group may be unusable for others. Suffice to say that we expect the largest broadband ISPs to cater for such scenarios but a new investigation by Cable.co.uk suggests some are falling short.

Intel Coughs to Puma CPU Flaw that Hit Virgin Media Hub 3 Router UPDATE

14th Aug, 2018 (23 Comments)

After nearly two years Intel has finally published an advisory and formal CVE entry for a flaw in their Puma 5, 6 and 7 chipsets that resulted in various broadband ISP routers, such as Virgin Media UK’s Hub 3.0 (ARRIS TG2492S/CE), suffering from a mix of latency spikes and a DDoS security vulnerability.

Virgin Media Extend to 7000 Sunderland Premises and Upgrade TV App

13th Aug, 2018 (9 Comments)

The city of Sunderland in Tyne and Wear is the next to benefit from Virgin Media’s rollout of their cable ultrafast broadband and TV network, which currently covers half of the city and will now be extended to a further 7,000 premises. Separately VM has also updated their Virgin TV Go app with a download feature.

Deal Brings UKTV Channels Back to Virgin Media’s UK Cable Network

11th Aug, 2018 (34 Comments)

Cable broadband ISP and TV operator Virgin Media has this morning announced the signing of a new long term deal, which will restore all of UKTV’s channels to their platform “as quickly as possible” (this has already begun). The agreement includes five times more on-demand programming than before and there’s more.

Virgin Media UK Not Planning to Speed Up Cable Network Expansion

10th Aug, 2018 (22 Comments)

The overall boss of cable broadband ISP Virgin Media (Liberty Global) has told investors that their £3bn Project Lightning network expansion, which at the current pace will struggle to complete the target of 4 million UK premises passed by the end of 2019, won’t be ramped up. Meanwhile they do plan to target more MDUs.

Virgin Media Cover 118K More Premises as Broadband Users Top 5.16m

9th Aug, 2018 (7 Comments)

The latest quarterly update (calendar Q2 2018) from cable ISP Virgin Media (Liberty Global) has revealed that the operator’s UK network has now reached another 118,000 premises (up from 111K added in Q1), while their broadband subscriber base totals 5,166,500 (up by 30K in Q2, which is flat from 31.2K in Q1).

Virgin Media UK Fixes Hyphen Conflict on Mobile Account Login

2nd Aug, 2018 (4 Comments)

Customers of Virgin Media’s Mobile service who have a hyphen “-” in their email address (domain) have been unable to login to their online account pages for nearly two months, which began after the cable ISP made a change that caused their sign-in page to reject related addresses (email addresses act as usernames).

Average UK Spend on Communications Services Falls for First Time Since 2013

2nd Aug, 2018 (3 Comments)

Ofcom has today published their annual 2018 Communications Market Report (CMR), which reveals the latest information about the take-up and impact of Broadband, Mobile, Phone, TV and Radio services across the United Kingdom (England, Scotland, Wales and N.Ireland).

Cityfibre Attack Coppersaurus of Misleading Fibre Broadband Ads

31st Jul, 2018 (44 Comments)

Fibre optic network builder Cityfibre has today launched the Coppersaurus campaign, which aims to draw attention to the UK’s “prehistoric broadband” and support their court case to end “misleading” uses of “fibre” terminology in ISP adverts (i.e. when it’s used to describe slower hybrid copper and fibre connections).

Now ITV Threatens to Pull TV Channels from Virgin Media UPDATE

27th Jul, 2018 (20 Comments)

Cable TV and broadband operator Virgin Media UK is facing somewhat of a double kick in the balls this week. After failing to reach a deal to keep the popular UKTV channels (here), it’s now emerged that ITV are allegedly also threatening to pull their channels from the platform (possibly as early as this weekend).

Ofcom Sets Out Changes to Fuel UK Full Fibre Broadband Rollout

24th Jul, 2018 (19 Comments)

The national telecoms regulator has today followed yesterday’s Future Telecoms Infrastructure Review (here) by setting out the core regulatory changes that they intend to pursue, which will support the government’s new plan and aim to spread Gigabit capable “full fibre” (FTTP) broadband ISP networks to all by 2033.

Engine Claims Customer Service at UK Broadband ISPs is Improving

23rd Jul, 2018 (2 Comments)

The latest Engine Customer Experience Report 2018 has claimed that the UK Broadband & Pay-TV media sector has risen one spot to 8th place for best customer service and experience thanks to a 3% rise, putting it just ahead of the mobile sector and utilities (9th). But overall this is still way down the sector ranking table.

Anger as Virgin Media UK Confirm Loss of Popular UKTV Channels

23rd Jul, 2018 (15 Comments)

After some initial warnings last week, cable operator Virgin Media has over the weekend confirmed that “unfortunately no agreement has been reached” on the fate of their UKTV channels line-up (10 channels inc. the 5 free-to-air channels, such as Dave), which means that they’ve been pulled as of midnight on 22nd July 2018.

Virgin Media UK to Give Customers Real-Time Engineer Updates

19th Jul, 2018 (9 Comments)

Cable operator Virgin Media has announced that their broadband ISP and TV customers will “soon” be able to keep track of exactly when their technicians (engineers) are due to arrive for an appointment, which will be done via real-time updates on their smartphone, tablet or computer.

Ofcom Q1 2018 ISP Complaints Report Praises Sky – Shames TalkTalk

18th Jul, 2018 (3 Comments)

Ofcom has just published their latest Q1 2018 UK consumer complaints study, which notes that Sky Broadband attracted the least gripes for fixed line broadband and phone services, while TalkTalk attracted the most complaints for both. Pay TV and Mobile providers are also covered.

9,000 Premises in Stepps to Get Virgin Media Broadband Ultrafast

17th Jul, 2018 (12 Comments)

Cable ISP Virgin Media UK has today announced that 9,000 homes and businesses in the small town of Stepps (North Lanarkshire, Scotland) will be the next to gain access to their 350Mbps capable ultrafast broadband and TV network, which forms part of their on-going £3bn Project Lightning deployment.

Cityfibre Finds Support for Fibre Broadband Adverts Legal Challenge

16th Jul, 2018 (21 Comments)

A Censuswide survey of 3,422 home broadband ISP users has found support for Cityfibre’s legal challenge of the current UK advertising rules, which they say “misleadingly” allows so-called hybrid fibre ISPs to promote their services as being “fibre optic” despite using slower metallic cables (e.g. copper).