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Articles for Category Tag - Virgin Media

Virgin Media O2 Engineer Stephen Parsonage

Virgin Media O2 Engineer Saves UK Customer Suffering a Stroke

31st July, 2026 (8 Comments)

A special mention today goes out to one of Virgin Media’s (O2) broadband engineers, Stephen Parsonage, who was in the process of installing new services for one of their customers in Leeds when, during a conversation, the customer began showing signs of suffering a stroke.

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Virgin Media O2 Ponders UK Cost Cutting to Tackle £22bn Debt Mountain

30th July, 2026 (39 Comments)

Multiple news reports appear to be indicating that the owners of UK broadband, mobile and TV provider Virgin Media (O2), Telefónica and Liberty Global, may need to execute a significant round of cost-cutting (e.g. job cuts, reducing capital expenditure and cutting dividends etc.) in order to get the company’s £22bn debt mountain under control.

Broadband ISP Virgin Media UK Boost Contract Buyout to £300 for Switching

30th July, 2026 (8 Comments)

New customers looking to switch to broadband, phone and TV provider Virgin Media (O2) may like to know that they’ll today increase the value of their Contract Buyout (i.e. Switching Credits), which is now worth up to £300 (previously £250) on their top packages – at least for a limited time.

Derbyshire Firefighters Use O2 Satellite Service to Help Tackle Wildfire

29th July, 2026 (1 Comment)

Firefighters in Derbyshire (England) recently provided a good unintentional demonstration of why services like the new O2 Satellite add-on are so useful. The teams, who were responding to the wildfire near Tintwistle, were able to use the UK service to maintain mobile connectivity in an area with no traditional 4G or 5G mobile network coverage.

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Giffgaff Grows to 4.26 Million UK Mobile Customers as 671 Take Broadband

28th July, 2026 (2 Comments)

Mobile operator giffgaff, which is owned by Telefónica UK (part of the VMO2 Group) and uses O2’s virtual operator platform (mvno), recently published their annual accounts to the end of 2025 and revealed that their mobile base grew by 142,000 members (up from 100k in 2024) to total 4,260,368. The operator also had 671 full fibre broadband customers.

Ofcom Propose to Block New Openreach UK FTTP Broadband Discount UPDATE2

28th July, 2026 (25 Comments)

The UK telecoms regulator, Ofcom, has today, for the first time, provisionally proposed to block one of several network discounts that network access provider Openreach (BT) had proposed to introduce in order to help them stay competitive and attract new customers to their full fibre (FTTP) broadband lines. But the separate £50 rebate offered in Virgin Media areas got a pass.

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Virgin Media O2 Preps 2Gbps UK Broadband Speed for Coax Network UPDATE2

28th July, 2026 (36 Comments)

Over two years have passed since Virgin Media (O2) started making 2Gbps download speeds available via their full fibre (FTTP) network (here). Sadly that move left most customers on their older DOCSIS 3.1 powered Hybrid Fibre Coax (HFC) network stuck with maximum speeds of 1Gbps (1,130Mbps), but this may soon change.

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Broadband Altnet Netomnia Agree Interim Undertakings as Part of UK Competition Review

27th July, 2026 (20 Comments)

Alternative network operator Netomnia (Substantial Group), which has so far expanded their full fibre broadband (FTTP) network to cover over 3 million UK premises (inc. 500,000 customers) and is in the process of being acquired by the parents of Virgin Media (O2) and nexfibre for £2bn, has reached an agreement over interim undertakings with the competition watchdog (CMA).

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Which? Survey Criticises Virgin Media and Sky Broadband for Connectivity Woes

26th July, 2026 (10 Comments)

Consumer magazine Which? have summarised some of the results from their latest online study of UK broadband connection issues, which surveyed 5,235 people in December 2025 and January 2026. The results praised Zen Internet, while criticising Sky Broadband (inc. NOW TV) and Virgin Media for poor performance and connection problems.

Virgin Media O2 UK Suffers Broadband Customer Decline as FTTP Footprint Hits 9M Premises

24th July, 2026 (14 Comments)

The latest Q2 2026 results from network operators Virgin Media and O2 (VMO2) have today reported a fall in consumer broadband customers of -28,200 to total 5,417,900 (vs -5.3k in Q1), while their mobile base declined slightly to total 46.428m (down from 46.44m) and outdoor 5G+ (5GSA) population coverage remains at 86%.

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TalkTalk Attract Most UK Complaints for Broadband and Sky Mobile for Mobile in Q1 2026

23rd July, 2026 (2 Comments)

Ofcom has this morning published their latest Q1 2026 study of quarterly UK consumer telecoms and TV complaints, which reports that TalkTalk attracted the most complaints from customers for fixed broadband services, while Sky Mobile came top of the naughty table for Mobile services and EE did the same for Pay TV. But complaint volumes have fallen to their lowest ever level.

Virgin Media UK Offers Free LG 43 Inch 4K TV or £125 Bill Credit on Key Bundles

22nd July, 2026 (0 Comments)

New customers of broadband ISP Virgin Media, specifically those looking to take out certain premium pay TV packages, may like to know that the provider has once again started offering an included LG 43″ 4K TV (worth £210) or a £125 bill credit on selected 24-month bundles with no set up fee when ordered online.

Virgin Media O2 Calls on Ofcom to Weaken UK Net Neutrality Rules for Mobile

22nd July, 2026 (14 Comments)

Broadband and mobile giant Virgin Media and O2 (VMO2) has today attempted to reignite the Net Neutrality debate, again, by calling on Ofcom to soften their guidelines in order to “unlock innovation and new mobile network investment“. The rules were originally established to prevent unfair blocking or slowing of access to legal websites and other internet services by comms providers.

Point Topic Highlights Key Challenge for VMO2’s £2bn Netomnia Broadband Deal UPDATE

21st July, 2026 (7 Comments)

Telecoms analyst firm Point Topic has published further analysis of the £2bn acquisition of full fibre alternative UK broadband network Netomnia (Substantial Group) by the parents of nexfibre and Virgin Media (O2). The research highlights how much of a bearing a single piece of competition-law math – the Herfindahl-Hirschman Index (HHI) – may have on the deal being cleared or not.

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O2 Switches On 500th UK Giga Site as Part of 5G Mobile Network Upgrade

21st July, 2026 (2 Comments)

Mobile operator O2 (Virgin Media) has this morning announced that they’ve switched on their 500th “Giga Site” (located in North Elgin, Scotland), which reflects mobile sites that adopt the operator’s most advanced 5G technologies (e.g. 5G+, dual-band Massive MIMO etc.) to improve network coverage, mobile broadband speeds and capacity for customers.

Virgin Media Add Four More Free Streaming Channels to UK TV Service

20th July, 2026 (7 Comments)

Broadband, phone and TV provider Virgin Media (O2) has this morning announced that customers of their pay TV service, at least those on their Virgin TV360 and IP-based Stream platforms, can now access four brand new streaming channels “at no extra cost“.

Virgin Media UK Launch AI-powered Robots to Monitor TV Services in Real Time

17th July, 2026 (18 Comments)

Broadband, phone and TV provider Virgin Media (O2) has introduced a new technology – created in-house – that harnesses AI-powered robots to monitor TV services in real time (i.e. more than 220 IPTV channels), which can be used to help the provider spot and resolve issues faster than ever before.