Home » UK ISP News Archive » Article Tag: Virgin Media (1625 Posts)

Articles for Category Tag - Virgin Media

Mobile Operator O2 UK Pledges Better Customer Service

21st April, 2022 (8 Comments)

Mobile network operator O2 (VMO2) has this week informed customers that they’re currently “updating” their systems so that they can be “even more innovative, efficient and streamlined“, which among other things is expected to result in “better customer service“, a better sales experience and “quicker development of new products“.

Broadband ISP Plusnet UK Sweeps the 2022 Expert Reviews Awards

13th April, 2022 (23 Comments)

Consumer site Expert Reviews has posted the winners of their annual ‘Best Broadband Awards 2022‘ event, which surveyed consumers in an effort to identify the top UK Internet Service Providers (ISP) across a range of different categories. The overall winner this year was Plusnet.

virgin media o2 network engineer at work 2021

Peak Time Latency Strikes Part of Virgin Media’s UK Network UPDATE2

12th April, 2022 (33 Comments)

Some broadband customers on UK ISP Virgin Media’s (VMO2) fixed line network are reporting a noticeable increase in peak time latency – usually between around 5:30pm and 11pm, which appears to have begun at around the end of last week. This can see latency times become very slow (double or more vs the usual baseline).

327,174 Premises in Wales Need Help to Get Gigabit Broadband

9th April, 2022 (14 Comments)

The Building Digital UK team has published a new Public Review (PR) consultation for Wales, which reveals that some 327,174 premises might need state aid help under the Government’s £5bn Project Gigabit broadband rollout scheme in order to access 1Gbps speeds (rising to 984,806 if including ‘Under Review‘ premises).

Clarifying Virgin Media Policy on Exit Charges for Off Net Home Moves

2nd April, 2022 (28 Comments)

Some of Virgin Media’s (VMO2) UK broadband and TV customers have complained that the ISP, which recently scrapped exit fees for those that move into off-net areas (here), is now sending mixed messages by failing to clearly communicate the change and instead stating that Early Disconnection Fees (EDFs) “may” apply.

Virgin Media UK Extend 1Gb Broadband to 1200 Homes in Wigan

31st March, 2022 (4 Comments)

Broadband ISP Virgin Media UK (VMO2) has today confirmed that their gigabit-capable Fibre-to-the-Premises (FTTP) network has just been extended, slightly, to cover a further 1,200 homes in the Greater Manchester town of Wigan.

Virgin Media O2 Business UK Replace SLAs with Success Agreements

29th March, 2022 (2 Comments)

Broadband ISP Virgin Media Business and mobile operator O2 Business – part of VMO2 – have today attempted to “reimagine” the traditional Service Level Agreement (SLA) by replacing them with so-called “Success Agreements” (SA). But these will only be available for new large enterprise (250+ employees) and public sector customers.

Virgin Media O2 UK Mobile Upgrade Holiday Picture

Virgin Media O2 Boosts UK 5G Rollout with VMware Technology

28th March, 2022 (18 Comments)

Mobile operator O2 (VMO2) has today announced that they’ve chosen cloud-provider VMware to help modernise their network and enable the continued progress of its 5G (mobile broadband) rollout across the United Kingdom. This builds on an existing collaboration, which has underpinned the deployment for the past 16 months.

Virgin Media O2 Update on 4G and Broadband Progress in Wales

22nd March, 2022 (18 Comments)

The two sides of VMO2 – O2 and Virgin Media – have today issued somewhat of a progress update on their various fixed broadband and mobile deployments across Wales, which among others things reveals that they’ve boosted 4G network capacity in 5,800 postcodes during 2021 and 412,000 premises can now get gigabit speeds.

Mobile Operators in UK Competition Moan vs Apple Private Relay

14th March, 2022 (14 Comments)

The Mobile UK trade body, which represents Three UK, EE (BT), O2 (VMO2) and Vodafone, has called upon the Competition and Markets Authority to probe the impact of Apple’s new iCloud linked internet privacy tool – ‘Private Relay‘ – due to concerns over its negative impacts on their network optimisation and filtering measures.

Ofcom UK Tweak Geographic Phone Numbering and Local Dialling

11th March, 2022 (20 Comments)

Ofcom has today set out their final changes to the rules that govern the use of phone numbers in the UK, which has opted to retain the existing rules on geographic numbering and remove the obligation on telecoms providers and broadband ISPs to provide local dialling to customers.

Vodafone UK, BT, VMO2, 3 and Sipgate Give Free Calls to Ukraine UPDATE3

25th February, 2022 (17 Comments)

Mobile and broadband ISPs Vodafone UK, O2 and Virgin Media, TalkTalk, Three UK, BT (inc. Plusnet and EE), Ogi, Giffgaff and Sipgate have today responded, separately, to the absolutely horrific events being seen in Ukraine over the past few days by giving their customers free calls and roaming to the country.

Virgin Media O2 Engineer Working Inside FTTP Cabinet

Virgin Media UK Build 1Gb Broadband to 17K Homes in Cricklewood

24th February, 2022 (1 Comment)

Broadband ISP Virgin Media UK (VMO2) has today confirmed that their gigabit-capable Fibre-to-the-Premises (FTTP) network has, for the first time, been made available to over 17,000 homes in the Cricklewood area of London. Some 3,000 homes in Castleford (West Yorkshire) have also been added.

ISP Virgin Media UK Further Discounts Broadband and Phone

21st February, 2022 (31 Comments)

UK ISP Virgin Media (VMO2) has this morning sweetened the existing discounts on their ultrafast broadband and phone bundles, which knocks a few extra pounds off the previous offer. Packages now start at just £25 per month for a speed of 108Mbps (10Mbps upload) with free setup (usually £35) and included weekend calls.

Virgin Media O2 Engineer Talking to Woman

Virgin Media O2 to Cover 23 Million UK Premises with FTTP Broadband UPDATE

18th February, 2022 (41 Comments)

Virgin Media and O2 (VMO2) have today published their combined results for Q4 2021, which finally confirmed their long-awaited plan to extend the operator’s Fibre-to-the-Premises (FTTP) broadband network to cover around 23 million UK premises by 2027 (7 million more than today) via a new Joint Venture.

Virgin Mobile and O2 UK Customers to See HUGE Price Hikes UPDATE

16th February, 2022 (28 Comments)

Customers of both O2 and Virgin Mobile (Virgin Media) today found out what sort of price hikes they can expect this year after the latest Retail Price Index (RPI) rate of inflation was published, which hit 7.8%. The operators then add another 3.9% on top, which means customers can expect their bills to rise by a staggering 11.7%.

Virgin Media O2 UK Scraps Exit Charges for Off Net Home Movers

16th February, 2022 (18 Comments)

Customers of gigabit-capable broadband ISP Virgin Media UK (VMO2) will be pleased to know that the operator has today finally moved to scrap one of their most irritating policies, which charged early exit fees when subscribers moved house into a location that was outside the operator’s existing network area (off-net).