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Full Fibre UK Broadband ISP Zzoomm Launch Voice Service by KIT

Monday, Feb 12th, 2024 (4:36 pm) - Score 1,360
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Alternative network provider Zzoomm, which is rolling out their new gigabit speed Fibre-to-the-Premises (FTTP) broadband network across parts of England, appears to have finally launched their new IP-based digital “Voice” (phone) service for customers on their full fibre lines. But it doesn’t seem to be a fully integrated product.

The operator, which is being fuelled by an equity investment of £100m from Oaktree Capital (here) and a £100m debt facility via an international banking consortium (here), has so far covered 185,000 premises (RFS – December 2023 figure) across 25 towns (up from 150k on 30th June 2023). The provider is also home to over 20,000 customers (up from 12k at the end of May 2023).

NOTE: Zzoomm’s rollout typically focuses on smaller towns in parts Berkshire, Oxfordshire, Herefordshire, North Yorkshire, Staffordshire, Wiltshire, Yorkshire and Cheshire in England.

Regular readers with a long enough memory may recall how the ISP first announced, all the way back in mid-2020 (here), that they had teamed-up with a local Henley business – Keep In Touch (KIT) – to develop VoIP based internet phone calls for customers. Fast-forward to today and the provider’s website has just been updated to add a new ‘Voice‘ section and a related news item reveals that it will cost just £4.80 per month.

Zzoomm Voice by KIT is an affordable and more reliable telephone line replacement so you can keep your home number. This is a fantastic option for customers who want to keep their home telephone whilst upgrading to the latest, state-of-the-art Full Fibre broadband connection,” said Zzoomm’s latest news update.

The new service will enable customers to keep their existing home number, benefit from free local and national calls, use your home phone on your mobile device, access Voicemail from anywhere (and have it emailed to you) and harness features like caller display/call waiting. But this seems to be almost exactly the same product and price as KIT offer directly, and Zzoomm are advising customers to contact KIT in order to get the service activated.

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Mark-Jackson
By Mark Jackson
Mark is a professional technology writer, IT consultant and computer engineer from Dorset (England), he also founded ISPreview in 1999 and enjoys analysing the latest telecoms and broadband developments. Find me on X (Twitter), Mastodon, Facebook and .
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Comments
10 Responses
  1. Avatar photo Billy Shears says:

    According to the KIT website £4.80 is the starting price. For that calls to your landline nbr are diverted to your mobile. If you want a landline handset connection it’s £11.00 (no call allowance?) or £15.00 with call allowance.

    1. Avatar photo Fibre Scriber says:

      @Billy Shears: Thanks just answered my question. A little on the expensive side then, compared to the main players, although a completely different way of going about it.

  2. Avatar photo Fibre Scriber says:

    Just wondering what the well known contributor on this site and customer of Zzoomm, @Ad47uk thinks of this, now some form of VOIP is available. £4.80 seems reasonable compared to others, not sure if this evenings and weekends? or pay per call though.

    1. Avatar photo Ad47uk says:

      Why do you wonder what I think? If people think the price is right, and they want VOIP then they will go for it, but I think a fair few people don’t bother with home phones these days.
      I have sipgate and have had it for over 11 years, it costs me nothing unless I make a call and to be honest I have not done that for a while. I am thinking of getting rid of it to be honest.

  3. Avatar photo NE555 says:

    Very little detail on the website, but apparently the £11 package includes calls to UK landlines. £15 includes UK mobiles as well (although that’s also available as a £3 upgrade on the £11 package).

    You need to pay £25 for the “hub” which is a bog-standard Grandstream ATA, and £15 to port in your number.

    1. Avatar photo Iain says:

      Mobile phone termination rates are way less than they used to be. So it’s a shame that calls to mobiles are an upgrade.

    2. Avatar photo Fibre Scriber says:

      @NE555: Thanks for looking up the details. Can’t get it anyway but as @Ad47uk might say, wouldn’t use it even if i could!

  4. Avatar photo DaveP says:

    Community Fibre give me anytime calls to landlines and mobiles, included ported old BT number £10/m.

  5. Avatar photo Optimist says:

    I’d be very wary about buying “a fantastic option” rather than a real one!

  6. Avatar photo Not Optimist says:

    Ummm nothing new here? Zzoomm have advertised KIT on their website for a long time. It’s just the website is being updated.

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