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Broadband Provider Zen Internet Wins PC Pro 2012 Best UK ISP Award

Tuesday, September 11th, 2012 (1:02 pm) - Score 1,975

Computing magazine PC Pro has announced the winners of its annual PCPro Excellence Awards 2012, which saw Zen Internet win the Best ISP gong for a ninth time (overall satisfaction score of 93%). Meanwhile BE Broadband (83%) and PlusNet (83%) walked away as runners up. Sadly other ISPs didn’t do quite so well.

The awards, which are voted for by readers of the magazine, rated Zen Internet top in every category with 97% for customer support, 96% for reliability, 84% value for money, 89% for speed and 98% for recommending to a friend (i.e. an improvement in every category since last year).

Andrew Saunders, Zen’s Head of Product Management and Marketing, said:

It’s fantastic to have won this award for an amazing nine years running. Our mission is to provide the best ISP service in the UK, so we delighted to have increased our scores from last year and would like to thank all of our customers for their continued support, especially those who took the time to vote for us.”

Unfortunately not everybody had such a good night, with bottom dwellers TalkTalk Business and sibling AOL UK suffering overall scores of just 53% and 52% respectively. Clearly some ISPs have a significantly steeper hill to climb than others.

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Mark Jackson
By Mark Jackson
Mark is a professional technology writer, IT consultant and computer engineer from Dorset (England), he also founded ISPreview in 1999 and enjoys analysing the latest telecoms and broadband developments. Find me on Twitter, , Facebook and Linkedin.
Leave a Comment
6 Responses
  1. Avatar Deduction

    Full chart of how well and not so well the various companies done at…
    http://www.pcpro.co.uk/html/awards-2011/index.php?pageId=11

  2. That’s the 2011 awards, 2012 aren’t public yet.

  3. Avatar Deduction

    Opps so it is sorry about that.

  4. Avatar DTMark

    Well done, Zen. Again 😉

  5. Avatar Greg

    Zen = overpriced and heavily capped. How does that win awards?!?

  6. Avatar Deduction

    Because quality always beats quantity.

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