Home
 » ISP News » 
Sponsored

Virgin Media UK SuperHub Still Afflicted by Corrupted Downloads Bug

Tuesday, September 18th, 2012 (2:29 pm) - Score 6,617

Customers of cable operator Virgin Media are continuing to complain of problems with the ISPs SuperHub wireless router / modem kit, which is shipped alongside their superfast broadband packages. Thankfully a new firmware is on the way and this one might just fix the device for good; but we did say “might“.

Sadly some customers appear to have suffered no end of problems with the SuperHub since it was first released almost two years ago. Since then owners of the device have experienced all sorts of problems from slow speeds (here) to unstable wireless connectivity, random rebooting and most recently corrupted internet downloads.

In fairness Virgin Media, which hasn’t always been as quick as it should to admit to such problems (example), has been busy testing and releasing various firmware updates. However it’s widely believed that the latest issue with corrupted downloads sprang up around July 2012 (here), after the latest R36 firmware was released.

Virgin Medias Statement (The Register)

We have been working at the highest priority to develop new firmware to help address the issues reported by some of our customers when using the SuperHub.

So far we have released two updated test versions which have been tested by trial customers and internal teams and are imminently due to release another test firmware this week which we hope to resolve remaining issues.

Following successful testing, we will aim to release this as soon as possible. We are keeping customers updated through our forums and any customers wishing to apply to test the new firmware before general release should register their interest in the forum threads. We apologise for the inconvenience.

Meanwhile those affected by the issue can only resolve the problem by using a different router and switching the SuperHub itself into modem-only mode. We suspect they’d rather such a measure wasn’t necessary in the first place.

It should be said that hardware rarely works perfectly and a proportion will always need to be returned or replaced due to common defects or other issues that can crop up during the manufacturing process. Still we hope that Virgin Media do finally get to grips with this one before something akin to SuperFailHub becomes a new trend on Twitter.

Leave a Comment
9 Responses
  1. Ron Chesterfield says:

    After about a year fiddling with the modem (and experiencing overnight outages, dropping connections when downloading a lot of stuff – is this due to overheating?- and problems connecting more than 3 devices) I had enough of it, so yesterday (and this is not an ad) I bought an Apple Airport Extreme Base Station.

    I’ve put the Virgin router in Modem Mode and connected the base station to that router using an ethernet cable. Then one has to download Apple’s software here http://support.apple.com/kb/DL1547 Although the Airport base station will then recommend putting it in Bridge Mode (and the connection will work if one does that), my experience is that surfing the web will be much faster when allowing the base station to give out IP addresses on its own (local ones).

    Hurray: this morning everything still worked and it worked faster too! The airport’s software allows for easy configuration of all the security settings.

  2. adslmax says:

    Stick the superhub in modem mode and get an RTN-56U.

  3. Phil says:

    Virgin Media is rubbish very poor customer service and no fixed within a year! enough is enough!

    Can’t wait for FTTC!

    1. Deduction says:

      LOL yeah cos BT modems and router on FTTC dont have issues LOL

  4. Deduction says:

    Of course to be fair openreach fixed their modem in a timely manner, even swaping out modems which might go faultiy in future but were currently working fine.

    Virgin Media take months and months to fix congestion and years to fix serious router faults. Wheras BT have systems in place to alleviate congestion instantly and completely fix it within days/hours.

    Who is worse BT or Virgin Media, the answer is Virgin Media. To be fair.

  5. Deduction says:

    BT have not replaced their routers (IE the homehub) which have the current problems only provided firmware updates (which have not solved the issue) just like Virgin. The Modems BT were forced to replace as they overheated and were dubbed a potential fire hazard.

    Oh and whoever decided to use my name to defend a BT product, congrats on using another alias. Rather obvious who it is as its all equally pathetic false defending BT tripe whatever name you use.

    Please continue as you always do.

  6. Will Johnson says:

    I’ve been running the Virgin Superhub for months now and since Aug, it’s had problems with streaming HD to my Boxee. I have tested to ensure the only thing wrong can be the Superhub and Virgin say nothing wrong with line/optics. I am on 50 meg and get just over that so shouldn’t be an issue as wasn’t before. Hope Virgin hurry to update firmware asap!!!

  7. Jamie McIlroy says:

    I’ve also had problems since the summer – presumably related to the recent firmware upgrade. Wireless keeps dropping out and the only way to get it back (which is infrequent) is to press reset button on the router. Wired is fast which is great but no good for the ipad. If they dont fix it before Christmas then I’m going done the modem mode and separate wireless route. But am confident they’ll sort it out with a firmware update. I’ve not had to reset my router in a year before this happened.

  8. Network Engineer says:

    None of these ideas get to the crux of the issue.

    Even in modem mode, the ‘Super’hub, is still performing NAT (in particular, Port Address Translation), and this is where the device is failing in it’s duties. This has been well-documented elsewhere.

    All I’ve been trying to do, is get them to re-enable the VMNG300 modem I once had connected, to no avail. And then get all my NAT/PAT done on my Cisco 7200, which as you might guess, performs FLAWLESSLY. But nope, they put the ‘Super’Hub in once, and they won’t / can’t change it.

    Normally I’d had jumped ship already, but I’m on ‘Mates Rates’, so dumping my connection would dump the whole package. BUT, I’ve just seen some interesting Sky / BT deals, and I’m going to investigate the hardware first, and now maybe take that jump.

Comments are closed.

Comments RSS Feed

Javascript must be enabled to post (most browsers do this automatically)

Privacy Notice: Please note that news comments are anonymous, which means that we do NOT require you to enter any real personal details to post a message. By clicking to submit a post you agree to storing your comment content, display name, IP, email and / or website details in our database, for as long as the post remains live.

Only the submitted name and comment will be displayed in public, while the rest will be kept private (we will never share this outside of ISPreview, regardless of whether the data is real or fake). This comment system uses submitted IP, email and website address data to spot abuse and spammers. All data is transferred via an encrypted (https secure) session.

NOTE 1: Sometimes your comment might not appear immediately due to site cache (this is cleared every few hours) or it may be caught by automated moderation / anti-spam.

NOTE 2: Comments that break our rules, spam, troll or post via known fake IP/proxy servers may be blocked or removed.
Cheapest Superfast ISPs
  • Vodafone £21.95 (*24.95)
    Speed 35Mbps, Unlimited
    Gift: None
  • NOW £22.00 (*32.00)
    Speed 36Mbps, Unlimited
    Gift: None
  • TalkTalk £22.00 (*29.95)
    Speed 38Mbps, Unlimited
    Gift: None
  • Hyperoptic £22.00
    Speed 50Mbps, Unlimited
    Gift: None
  • Shell Energy £22.99 (*30.99)
    Speed 35Mbps, Unlimited
    Gift: 12 Months of Norton 360
Large Availability | View All
New Forum Topics
Cheapest Ultrafast ISPs
  • Community Fibre £20.00 (*29.50)
    Speed: 150Mbps, Unlimited
    Gift: Double Speed Boost
  • Virgin Media £25.00 (*51.00)
    Speed: 108Mbps, Unlimited
    Gift: None
  • Vodafone £25.00 (*28.00)
    Speed: 100Mbps, Unlimited
    Gift: None
  • Gigaclear £29.00 (*49.00)
    Speed: 300Mbps, Unlimited
    Gift: None
  • Hyperoptic £29.00 (*35.00)
    Speed: 150Mbps, Unlimited
    Gift: None
Large Availability | View All
The Top 20 Category Tags
  1. FTTP (3296)
  2. BT (2957)
  3. Building Digital UK (1866)
  4. FTTC (1861)
  5. Politics (1850)
  6. Openreach (1772)
  7. Business (1614)
  8. Mobile Broadband (1397)
  9. Statistics (1366)
  10. FTTH (1361)
  11. 4G (1208)
  12. Fibre Optic (1137)
  13. Wireless Internet (1124)
  14. Virgin Media (1112)
  15. Ofcom Regulation (1109)
  16. Vodafone (797)
  17. EE (797)
  18. TalkTalk (740)
  19. Sky Broadband (720)
  20. 5G (691)
Promotion
Helpful ISP Guides and Tips
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
Sponsored

Copyright © 1999 to Present - ISPreview.co.uk - All Rights Reserved - Terms , Privacy and Cookie Policy , Links , Website Rules , Contact