Home
 » ISP News » 
Sponsored

BT Openreach Tackle UK Delays via Faster Service Provision for Business Users

Thursday, October 4th, 2012 (8:00 am) - Score 4,636

BTOpenreach has announced a new short term process change for ISP customers, which is designed to help cope with the on-going engineer delays (caused by bad weather). The new initiative aims to give certain business customers a faster provision of service (phone and broadband) but only if it’s absolutely necessary.

At present many home and business customers, specifically those seeking to get a new phone line and or broadband service installed, are being faced with lengthy delays of up to 2-3 months after a mix of high winds and flooding over the summer and early autumn periods forced BT’s engineering teams to re-focus on repair work.

Until the situation improves Openreach has decided to introduce an interim process that will run from 15th October 2012 until the end of December 2012. The new process will offer improved provision appointment availability for orders of phone line rental (WLR3 PSTN, MPF) and or superfast broadband (FTTC) services but only in certain circumstances.

ISPs may only use this short term process if an end user has:

* Placed an appointed provision order and the first available accepted appointment is greater than 20 working days from the order placement date AND

* Your end user’s ability to maintain their business continuity would be compromised due to the date of the first available appointment (for example an existing customer moving to new business premises with no service on the date they move in) AND

* The order has not already been escalated or expedited via any of the offered Openreach products or processes AND

* The order amendment is not required as a result of CP error, in which case the existing CP resolution process must be used

Under the plan ISPs would be able to contact Openreach’s Directors Service Office (DSO) via email to request the High Impact Provision of Service solution at no additional charge. The DSO will then review the request and attempt to find an earlier appointment, although this is done on a first come, first served basis and there is no guarantee that Openreach will be able to offer a better date.

During the first two weeks this process will be under test conditions and thus ISPs are initially advised to “minimise submissions“. Openreach also warns that ISPs which attempt to abuse the process, such as by using it to provide a faster date for frustrated home consumers (unless they too risk a loss of “business continuity“, which is a little vague), could be summarily flogged at dawn suspended from the process.

The fact that Openreach even has to offer this kind of service at all is perhaps a sign of just how serious some of the delays have become.

Share with Twitter
Share with Linkedin
Share with Facebook
Share with Reddit
Share with Pinterest
Tags:
By Mark Jackson
Mark is a professional technology writer, IT consultant and computer engineer from Dorset (England), he also founded ISPreview in 1999 and enjoys analysing the latest telecoms and broadband developments. Find me on Twitter, , Facebook and Linkedin.
Leave a Comment
10 Responses

Comments are closed.

Comments RSS Feed

Javascript must be enabled to post (most browsers do this automatically)

Privacy Notice: Please note that news comments are anonymous, which means that we do NOT require you to enter any real personal details to post a message. By clicking to submit a post you agree to storing your comment content, display name, IP, email and / or website details in our database, for as long as the post remains live.

Only the submitted name and comment will be displayed in public, while the rest will be kept private (we will never share this outside of ISPreview, regardless of whether the data is real or fake). This comment system uses submitted IP, email and website address data to spot abuse and spammers. All data is transferred via an encrypted (https secure) session.

NOTE 1: Sometimes your comment might not appear immediately due to site cache (this is cleared every few hours) or it may be caught by automated moderation / anti-spam.

NOTE 2: Comments that break our rules, spam, troll or post via known fake IP/proxy servers may be blocked or removed.
Cheapest Ultrafast ISPs
  • Gigaclear £17.00
    Speed: 200Mbps, Unlimited
    Gift: None
  • Community Fibre £17.99
    Speed: 150Mbps, Unlimited
    Gift: None
  • Virgin Media £24.00
    Speed: 108Mbps, Unlimited
    Gift: None
  • Vodafone £25.00
    Speed: 100Mbps, Unlimited
    Gift: None
  • Hyperoptic £25.00
    Speed: 158Mbps, Unlimited
    Gift: Promo code: BIGBANG
Large Availability | View All
Cheapest Superfast ISPs
  • Hyperoptic £17.99
    Speed 33Mbps, Unlimited
    Gift: Promo code: BIGBANG
  • Shell Energy £20.99
    Speed 35Mbps, Unlimited
    Gift: None
  • NOW £22.00
    Speed 36Mbps, Unlimited
    Gift: None
  • Vodafone £22.00
    Speed 38Mbps, Unlimited
    Gift: None
  • Plusnet £22.99
    Speed 36Mbps, Unlimited
    Gift: £75 Reward Card
Large Availability | View All
The Top 20 Category Tags
  1. FTTP (4212)
  2. BT (3182)
  3. Politics (2151)
  4. Building Digital UK (2042)
  5. Openreach (1998)
  6. FTTC (1931)
  7. Business (1868)
  8. Mobile Broadband (1630)
  9. Statistics (1525)
  10. 4G (1398)
  11. FTTH (1372)
  12. Virgin Media (1301)
  13. Ofcom Regulation (1252)
  14. Fibre Optic (1246)
  15. Wireless Internet (1245)
  16. Vodafone (940)
  17. 5G (924)
  18. EE (920)
  19. TalkTalk (832)
  20. Sky Broadband (795)
Promotion
Helpful ISP Guides and Tips
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
Sponsored

Copyright © 1999 to Present - ISPreview.co.uk - All Rights Reserved - Terms , Privacy and Cookie Policy , Links , Website Rules , Contact