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UPDATE AAISP UK Officially Launch New Home Broadband ISP Package

Friday, November 30th, 2012 (2:58 pm) - Score 993

Business ISP Andrews and Arnold (AAISP) has today officially announced the introduction of a simplified new broadband package for home users (Home::1), which forgoes the providers complicated “units based” charging model in favour of a simple usage allowance quota. But is it too expensive?

The service, which includes a free wireless router and IPv6 support as standard (plus one IPv4 address), is largely unchanged from the trial package that was launched at the start of last week. It costs from £25 per month with a 50GB (GigaBytes) usage allowance (plus unlimited uploads) or £35 if you want a 150GB allowance (additional top-ups can be bought for £10 per 50GB).

The standard package offers ADSL / ADSL2+ connectivity (maximum speeds of up to 20-24Mbps) but customers choosing to pay an extra +£10 per month will be able to add a superfast broadband (FTTC) connection with maximum download speeds of up to 40Mbps (10Mbps uploads); another +£10 on top of that will get you the up to 80Mbps (20Mbps uploads) boost.

Needless to say that AAISP’s first real attempt at a home package is somewhat on the expensive side, although they’ve always targeted themselves more towards “technically savvy individuals” who seek a competent IT customer support team and more advanced line monitoring services.

Alex Bloor, AAISPs Business Development Manager, told ISPreview.co.uk last week:

Our home users are often technically savvy individuals who appreciate our level of support, very proactive line monitoring (we LCP echo every line every second, then plot all those on graphs of loss and latency), and range of services; including some that might be considered less commonplace, such as a static IPv4 address, a real IPv6 block, the possibility of bonding multiple lines, and so forth.”

In essence it’s a business connection targeted towards home users, which is not unlike Zen Internet’s approach. AAISP are also well known for going to extreme lengths in order to get their customers broadband woes resolved. Even so it’s still quite pricey.

For more information:

UPDATE 12th December 2012

AAISP have boosted the packages usage allowances from 25GB to 50GB for £25 a month, while the “high usage” option has increased from 100GB to 150GB for £35.

Leave a Comment
6 Responses
  1. Avatar Kyle says:

    It is a little pricey, although it’s good to see them catering for the general market.

    I would suggest they need to look at simplifying their units based access next. Not necessarily the units element but the confusion regarding lines. Just offer a single price for WLR?

  2. Avatar DTMark says:

    Even with our slow 3G connection we go through 25GB/mo+ with about 75% of that usage being streamed TV.

    If I lived in a cabled area, I’d probably think £55/mo (competing price for higher allowance and speed) was hilarious.

  3. Avatar dragoneast says:

    It’s like Harrods. Not the product, it’s the company you keep. (Not that I approve, or otherwise).

  4. Avatar Greg says:

    I’ve said it before and I’ll say it again . . .

    £25 per month for a broadband “service” with such a pathetic 25GB monthly usage allowance
    is simply ridiculous and unacceptable. Anyone that signs up for this, thinking that they might
    be getting a good deal, is an absolute, complete, total and utter fool.

    You know what they say about fools and their money!

    Are AAISP competeing with TalkTalk for the title of Britains Worst ISP? At least TalkTalk are
    now offering something vaguely resembling an “unlimited” internet service, even though
    certain protocols (such as most P2P things like torrents) are heavily throttled.

  5. Avatar Greg says:

    Most “technically savvy users” wouldn’t be so stupid to limit themselves to 25GB per month!

  6. Avatar dan says:

    I know I shouldn’t feed the trolls….

    Greg, realise that not everyone is a 24/7 bittorrent user. Take a look at the reviews on this very website, and then compare AAISP to Talk Talk.

    AAISP are about *quality* of product, not quantity. For the same reason people spend a bit more on buying fresh bakery bread, instead of buying 17p Tesco value loaf…

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