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Virgin Media UK Customers Suffering Webmail Access Problems

Thursday, October 3rd, 2013 (8:34 am) - Score 2,777

Customers of Virgin Media’s service across the United Kingdom have been prevented from accessing their online webmail (email) and account pages for several days after an unknown problem began disrupting the platform on Tuesday.

As usual the details are very thin on the ground but ISPreview.co.uk notes that the first reports of problems appeared to emerge on Tuesday and that the service was briefly restored for some people yesterday afternoon, although others soon began seeing problems again.

A VM Support Staffer said (Fault F002701951):

At the moment we have a National problem with logging into My Virgin Media and Webmail.

Engineers are investigating and we are treating this with the highest priority.

Please accept our apologies.”

As it stands the fault appears to have become more sporadic. Some customers report that their webmail now works but that ‘My Virgin’ doesn’t and others are still unable to access both. However users should still be able to access their email by using a third party software client like Outlook or Thunderbird. Details on how to setup a POP3 email client on Virgin can be found here.

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By Mark Jackson
Mark is a professional technology writer, IT consultant and computer engineer from Dorset (England), he also founded ISPreview in 1999 and enjoys analysing the latest telecoms and broadband developments. Find me on Twitter, , Facebook and Linkedin.
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