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BT Openreach UK Raise the Price of Premium Line Rental and Boost Repairs

Tuesday, June 24th, 2014 (2:42 pm) - Score 1,290

BTOpenreach are preparing to increase the cost of their premium wholesale line rental product, which ISPs often sell on to businesses as part of a phone or broadband bundle, from £110 +vat per year to £114 (+3.64%). It follows a similar rise in the cost of Basic Line Rental on 17th May 2014, which went from £93.32 to £96.17 (+3.05%).

The price change, which is due to be introduced from 22nd September 2014, will also come alongside the introduction of several improvements including an enhanced service management centre, a call diversion product (Smart Divert), cheaper access to more flexible engineer appointments (fee of £12.50), named engineers (fee of £30) and improved repair performance via Business 2 Plus.

Openreach said its ambition for Business 2 Plus is to deliver On-Time Repair (OTR) performance 80-85% of the time, within 3-6 months of launch, excluding MBORC (major incidents that require them to refocus on essential network repairs). Openreach said they would also demonstrate their commitment to the new Service Maintenance Level (SML) by “introducing an additional proactive, rebate payment of £2 per fault on this SML should we not meet our commitment.

It’s worth reminding readers that the named engineer service, which allows customers to request the name of the engineer that will attend their site (e.g. your home or office) 48 hours in advance of the appointment, is still technically in the trial phase and thus the price of that service remains subject to change.

In addition, the new Business 2 Plus repair solution will also become available to fully unbundled (MPF) and basic line rental services from 22nd November 2014. But it won’t be included in the standard cost, as it is with the premium wholesale line rental solution above, and will instead attract a cost of £13.44 (per year) for MPF or £19.76 for the basic WLR.

At some point the Business 2 Plus service will also find its way on to ISDN2, ISDN30, SMPF (shared unbundled) and NGA (GEA FTTC and FTTP) services (details TBA).

Leave a Comment
11 Responses
  1. Avatar Unknown101 says:

    I kind of think the name of the engineer should be provided 24 hour before the apointment for free – can’t see why they’d have to charge for this. I understand people go on the sick etc and therefore someone else might turn up or an automated SMS to say PAUL JONES not attending now it is MATTHEW RICHARDS or something like that.

    1. Mark Jackson Mark Jackson says:

      Delivery companies already seem to do something similar. Does seem rather expensive to charge £30 for it but I can see there may be security and social advantages for some people and organisations.

    2. Avatar Unknown101 says:

      Yes I do understand the need for it i.e when engineers are working in banks they usually need 24 hours notice of who’s coming and then they ring Openreach on the day to find out something only the engineer will know such as there ID number to make sure it is who they say it is, but to change £30 to have the name 48 hours before is crazy! Should be free as an extra feature for security.

  2. Avatar DTMark says:

    “the named engineer service, which allows customers to request the name of the engineer that will attend their site”

    I’ll bet if you want their name to be, lets say, Kerry Katona, you’d be waiting a while.

    More seriously, why does it matter? It’s not as if they’re coming to cut your hair.

    1. Mark Jackson Mark Jackson says:

      Interesting twist on the wording :). But it might matter of you’re elderly (some criminals have been known to act as officials from various operators) or run a secure site of some sort.

    2. Avatar DTMark says:

      I see now. I put it down to the heat and the workmen who have been excavating the side of the house daily with noisy machinery to put in extra drainage for, oh, about as long as I can remember now. To quote Freddie Mercury, I’m going slightly mad.

    3. Avatar FibreFred says:

      You probably wouldn’t have to wait THAT long for Kerry Katona I don’t believe she’s up to much these days and would probably jump at the chance to earn an extra few quid

    4. Avatar No Clue says:

      She would also probably do a better job at fixing things or at least entertain the customer as she goes into full on melt down when she can not fix them and the automated BT system they call to test the line and other stuff keeps saying “processing”.

  3. Avatar brass tacks says:

    well they want to get the way its run before anything else as they are so unreliable and there system sucks absolute disgrace and they wanting more money its pathetic anyway bloody waste of time openreach run by cowboys with a shit service .

  4. Avatar ripoff britain says:

    openreach with there extortionate prices £50 if you not in if you have an appointment what happened when the customer is in waiting for yous and yous don’t turn up it should be £50 to the customer instead customers left waiting and cant even ring or text a bunch of cowboys

    1. Avatar No Clue says:

      Yep, if a gas or electricity company has an appointment to visit you (say to replace a meter) and they fail to turn up you are entitled to compensation for them missing the appointment. Some BT enthusiasts here like to compare gas and electricity to BT, they never seem to compare that little quirk though.

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