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ISP Origin Broadband Tries to Move on from their Digital Region Woes

Tuesday, September 16th, 2014 (1:12 am) - Score 1,280

South Yorkshire ISP Origin Broadband has attempted to move on from last month’s customer support and connectivity troubles (here), which related to the closure of Digital Region’s (DRL) local network, by officially launching their new services and offering free unlimited broadband to “everyone within reach of our network who takes line rental“.

The new network is admittedly still somewhat limited to the technologies being offered via BTOpenreach’s local infrastructure (e.g. up to 17Mbps ADSL2+ and 38-76Mbps FTTC where available) and all of their packages seem to offer “unlimited” usage, although customers who take their line rental service won’t have to pay for the broadband component.

Origin Broadband Statement

Origin Broadband is an Internet Service Provider, based in the heart of South Yorkshire. Since two local students formed our company in 2011, we have worked tirelessly to grow and develop with the ultimate aim of being a great mainstream broadband company and a significant local employer. Recently, we have had to contend with the closure of the publically funded Digital Region network on which we used to offer most of our services. We are still assisting customers who have been affected by the closure of Digital Region, but we are also working to continue the amazing progress that we’ve made since our company formed.

We’re very proud to say that this year, we have taken the biggest step in developing our brand by creating one of the largest broadband networks in South Yorkshire. This is a fantastic achievement for a relatively new start up and gives us the ability to compete with mainstream providers on price while still offering the great local service that our customers love.

To celebrate the offifficial launch of our new network on the 15th of September, Origin will be offering free unlimited broadband to everyone within reach of our network who takes line rental! We’re very proud to be working with Brian Blessed as the voice of our Hallam FM and Magic AM radio campaign to spread the word about this great offer.

In addition to giving our premium quality broadband service away for free, our new network also allows us to offer local businesses with poor broadband speeds our ‘pure fibre’ connectivity at the best possible prices.

We understand that ultimately, many customers simply want a good local service that ‘just works’ and we’re very happy to offer this to the people of South Yorkshire absolutely free!

Prices for a standalone package start at £9.99 per month for a 17Mbps service with unlimited usage, a free wireless router, 12 month contract and free installation. Customers can of course take line rental at £16.99 per month and get the broadband “free”.

Meanwhile the standalone fibre (FTTC) packages start at £19.99 per month (£25 installation) for a 38Mbps service and this particular option rises to a total of £35.98 when you bundle in the line rental. More expensive options are available, although their new website doesn’t always do a good job of showing what the differences are between the packages.

Unfortunately the consumer law of ‘once bitten, twice shy’ suggests that Origin’s support failings won’t be forgotten as quickly as they might hope.

Leave a Comment
5 Responses
  1. Avatar John Smith says:

    A month later a dozen unreturned phone calls I still have no connection and no idea when I will have. I can only imagine that for my £9.99 a month I’m not important and priority is being given to others. I just wish someone would tell me what was happening.

  2. Avatar SpencerUk says:

    I commend them for trying to continue but the fact remains they are a poor company who are showing no signs of improvement;

    * sweeping present customers under the carpet
    * Not responding to complaints
    * But returning callbacks
    * deleted every customer comment from Facebook citing not enough time for it yet responds to customers via Twitter
    * Didn’t give customers any notice of digital region closure
    * took the MD 2 weeks of really bad press from the local papers to finally get an apology.
    * Some customers who are on ADSL have even been billed incorrectly and not even got an apology
    * Didn’t generate macs within 5 days
    * Suggested to customers slamming the line to get the tag off the line.

    It goes on and on.. How anyone would consider them is beyond my comprehension

  3. Avatar DTMark says:

    “everyone within reach of our network”

    What network?

  4. Avatar Owl. says:

    Glad I got out before it all went t*ts up.This company use to be good but have now lost all credibility.
    They clearly wasn’t prepared for the shut down of Digital Region despite telling users otherwise.Their support helpline is a joke and their promises of callbacks never happen.They employ YTS trainees who are on peanuts and expected to man technical support lines.
    They have constantly removed Facebook posts from their page if anyone spoke out against them or complained about shoddy service.
    Their website should have been first pot of call to find info about any outages etc,it was rarely updated,instead users had to take to social media sites to try and find out what was going on when there was an outage.

  5. Avatar Sarah Smith says:

    I was also a victim of the Digital Region closure. Origin messed me about and gave me false information. Consequently I am now with BT after 3 weeks with no service. Origin owe me over £50 and show no sign of paying it back despite my repeated requests. I would advise potential customers to go elsewhere. I can’t imagine they’ll be in business for much longer if this is how customers are treated.

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