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ISP Origin Broadband Tries to Move on from their Digital Region Woes

Tuesday, Sep 16th, 2014 (1:12 am) - Score 1,328

South Yorkshire ISP Origin Broadband has attempted to move on from last month’s customer support and connectivity troubles (here), which related to the closure of Digital Region’s (DRL) local network, by officially launching their new services and offering free unlimited broadband to “everyone within reach of our network who takes line rental“.

The new network is admittedly still somewhat limited to the technologies being offered via BTOpenreach’s local infrastructure (e.g. up to 17Mbps ADSL2+ and 38-76Mbps FTTC where available) and all of their packages seem to offer “unlimited” usage, although customers who take their line rental service won’t have to pay for the broadband component.

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Origin Broadband Statement

Origin Broadband is an Internet Service Provider, based in the heart of South Yorkshire. Since two local students formed our company in 2011, we have worked tirelessly to grow and develop with the ultimate aim of being a great mainstream broadband company and a significant local employer. Recently, we have had to contend with the closure of the publically funded Digital Region network on which we used to offer most of our services. We are still assisting customers who have been affected by the closure of Digital Region, but we are also working to continue the amazing progress that we’ve made since our company formed.

We’re very proud to say that this year, we have taken the biggest step in developing our brand by creating one of the largest broadband networks in South Yorkshire. This is a fantastic achievement for a relatively new start up and gives us the ability to compete with mainstream providers on price while still offering the great local service that our customers love.

To celebrate the offifficial launch of our new network on the 15th of September, Origin will be offering free unlimited broadband to everyone within reach of our network who takes line rental! We’re very proud to be working with Brian Blessed as the voice of our Hallam FM and Magic AM radio campaign to spread the word about this great offer.

In addition to giving our premium quality broadband service away for free, our new network also allows us to offer local businesses with poor broadband speeds our ‘pure fibre’ connectivity at the best possible prices.

We understand that ultimately, many customers simply want a good local service that ‘just works’ and we’re very happy to offer this to the people of South Yorkshire absolutely free!

Prices for a standalone package start at £9.99 per month for a 17Mbps service with unlimited usage, a free wireless router, 12 month contract and free installation. Customers can of course take line rental at £16.99 per month and get the broadband “free”.

Meanwhile the standalone fibre (FTTC) packages start at £19.99 per month (£25 installation) for a 38Mbps service and this particular option rises to a total of £35.98 when you bundle in the line rental. More expensive options are available, although their new website doesn’t always do a good job of showing what the differences are between the packages.

Unfortunately the consumer law of ‘once bitten, twice shy’ suggests that Origin’s support failings won’t be forgotten as quickly as they might hope.

Mark-Jackson
By Mark Jackson
Mark is a professional technology writer, IT consultant and computer engineer from Dorset (England), he also founded ISPreview in 1999 and enjoys analysing the latest telecoms and broadband developments. Find me on X (Twitter), Mastodon, Facebook and .
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