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BT Exchange Fire Disrupts Services for Tens of Thousands in Derby UK

Tuesday, October 7th, 2014 (1:40 pm) - Score 1,947
derby_bt_telephone_exchange_building_uk

A serious fire at BT’s main telephone exchange in central Derby (Colyear Street) has left tens of thousands of customers without a working phone line across parts of both Derbyshire and Staffordshire in England.

The first floor fire, which started at 3:30am this morning, was quickly extinguished by local fire crews. But unfortunately the event has also left significant damage behind and this in turn affected related telecoms and Internet services for thousands of customers in the region.

The Derby exchange, which despite appearances is actually fairly modern and even supports the latest Fibre-to-the-Premise (FTTP) based broadband connections, serves around 32,000 local homes and 4,000 businesses.

A BTOpenreach Spokesman said (here):

Some households and businesses in the Derby area saw a loss of telephone services this morning following a fire at one of our exchanges. A large number of those customers affected have already seen their telephone service restored and we expect the remainder to be back up and running shortly. We apologise for any inconvenience.”

BT’s consumer division has also tweeted to confirm that the operator “restored service to most customers in Derby who were affected by the exchange fire earlier. Sorry again, we’ll fix the rest asap“. Happily nobody was in the building at the time and local Police are not treating the fire as suspicious.

Leave a Comment
4 Responses
  1. Avatar No Clue

    Main exchange and no fire suppression at all????

    • Avatar FibreFred

      How do you know there was no fire suppression?

      Actually don’t answer that , it could be incriminating.

    • Avatar No Clue

      I never said if there was or was not i simply asked if there was no fire suppression. Ill add more question marks in future see simpletons are not confused.

    • Avatar Raindrops

      If it did have fire suppression systems they obviously from the “..was quickly extinguished by local fire crews. But unfortunately the event has also left significant damage behind and this in turn affected related telecoms and Internet services for thousands of customers in the region.” Part of the story did not work very well.

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