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UK ISP TalkTalk Raises Early Broadband and Phone Termination Charges

Monday, December 15th, 2014 (1:25 pm) - Score 2,298

Existing TalkTalk customers, particularly those who are still under contract with the ISP, should take note that some of the providers Early Termination Charges (i.e. the ones you pay when leaving a contract before it has ended) for broadband and phone bundles will be increased in price from 15th February 2015.

A 2010 ruling by Ofcom established a guideline for early termination fees (here), which states that the charges applied by ISPs to customers who exit their contract early must also reflect the costs that the provider saves by no longer having to deliver the service. In fairness it’s been a couple of years since TalkTalk last adjusted these fees.

TalkTalks New Early Termination Charges (£ Per Month Remaining)
Simply Broadband £9.00 (OLD: £6.00)
Plus/Plus TV £20.00 (OLD: £15.50)
Essentials £13.00 (OLD: £9.50)

The adjustment is largely a reflection of the fact that line rental prices have shot up quite a bit over the past couple of years, although the mass of confusing discounts and package variations / features often makes it very difficult to know precisely how much the actual retail cost of broadband itself has changed over the same period.

Take note that it’s sometimes also possible to exit a contract without penalty, especially if the ISP fails to provide the estimated speed or introduces a significant mid-contract price hike etc.

Leave a Comment
2 Responses
  1. Avatar david says:

    l wonder why because they cannot provide a service what they tell you and they raising the charges due to everyone jacking it in due to poor service and getting missold a product due to BT and there fantastic superfast Tripe They can wish its Superfast.

  2. Avatar Vince says:

    Given that wholesale costs for Line Rental haven’t risen but instead fallen, I’d love to know what the specific “loss” adjustment would be – since they do just save money.

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