UK ISP TalkTalk Raises Early Broadband and Phone Termination Charges
Existing TalkTalk customers, particularly those who are still under contract with the ISP, should take note that some of the providers Early Termination Charges (i.e. the ones you pay when leaving a contract before it has ended) for broadband and phone bundles will be increased in price from 15th February 2015.
A 2010 ruling by Ofcom established a guideline for early termination fees (here), which states that the charges applied by ISPs to customers who exit their contract early must also reflect the costs that the provider saves by no longer having to deliver the service. In fairness it’s been a couple of years since TalkTalk last adjusted these fees.
TalkTalks New Early Termination Charges (£ Per Month Remaining)
Simply Broadband £9.00 (OLD: £6.00)
Plus/Plus TV £20.00 (OLD: £15.50)
Essentials £13.00 (OLD: £9.50)
The adjustment is largely a reflection of the fact that line rental prices have shot up quite a bit over the past couple of years, although the mass of confusing discounts and package variations / features often makes it very difficult to know precisely how much the actual retail cost of broadband itself has changed over the same period.
Take note that it’s sometimes also possible to exit a contract without penalty, especially if the ISP fails to provide the estimated speed or introduces a significant mid-contract price hike etc.
Mark is a professional technology writer, IT consultant and computer engineer from Dorset (England), he also founded ISPreview in 1999 and enjoys analysing the latest telecoms and broadband developments. Find me on Twitter, Google+, Facebook and Linkedin.
« Community Project Aims Superfast Broadband for Scotland’s Inner Hebrides
Comments are closed.
Privacy Notice: Please note that news comments are anonymous, which means that we do NOT require you to enter any real personal details to post a message. By clicking to submit a post you agree to storing your comment content, display name, IP, email and / or website details in our database, for as long as the post remains live.
Only the submitted name and comment will be displayed in public, while the rest will be kept private (we will never share this outside of ISPreview, regardless of whether the data is real or fake). This comment system uses submitted IP, email and website address data to spot abuse and spammers. All data is transferred via an encrypted (https secure) session.
NOTE 1: Sometimes your comment might not appear immediately due to site cache (this is cleared every few hours) or it may be caught by automated moderation / anti-spam.
NOTE 2: Comments that break our rules, spam, troll or post via known fake IP/proxy servers may be blocked or removed.
l wonder why because they cannot provide a service what they tell you and they raising the charges due to everyone jacking it in due to poor service and getting missold a product due to BT and there fantastic superfast Tripe They can wish its Superfast.
Given that wholesale costs for Line Rental haven’t risen but instead fallen, I’d love to know what the specific “loss” adjustment would be – since they do just save money.