Zen Internet, Giffgaff and Three UK Pick-up Customer Experience Awards

Broadband and telecoms operators Zen Internet, Giffgaff and Three UK have all recently picked up several gold (winner) and silver (runner-up) gongs at the annual UK Customer Experience Awards 2015 event.

The Awards, which were recently handed out at London’s Park Plaza (Westminster Bridge) venue, are a little odd in that entrants have to pay a fee to be included for examination and are then scored using pre-determined criteria, with written Entries being assessed to provide short listed Finalists who then also make 15 minute presentations to a panel of Judges.

In other words there appears to be very little in the way of independent consumer feedback involved, with the focus instead being more on the teams that work behind the scenes. Never the less several UK telecoms and Internet providers did win some awards at the event and we’ve listed those below.

UK Customer Experience Awards 2015 (Winners)

Category: Industrial/ Utilities
Winner – Utility Warehouse

Category: Technology and Telecoms – Amazing CX
Winner – Three UK
Silver Award Winner – Giffgaff

Category: Technology and Telecoms – Customers First
Silver Award Winner – Zen Internet

Category: Insight and Feedback – A different perspective
Silver Award Winner – Three UK

Category: Team of the Year – A whole new level
Silver Award Winner – Three UK

Separately we’d just like to give a quick shout-out to Zen Internet, which recently celebrated their 20th year in the industry.