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Zen Internet, Giffgaff and Three UK Pick-up Customer Experience Awards

Wednesday, October 14th, 2015 (2:24 pm) - Score 655
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Broadband and telecoms operators Zen Internet, Giffgaff and Three UK have all recently picked up several gold (winner) and silver (runner-up) gongs at the annual UK Customer Experience Awards 2015 event.

The Awards, which were recently handed out at London’s Park Plaza (Westminster Bridge) venue, are a little odd in that entrants have to pay a fee to be included for examination and are then scored using pre-determined criteria, with written Entries being assessed to provide short listed Finalists who then also make 15 minute presentations to a panel of Judges.

In other words there appears to be very little in the way of independent consumer feedback involved, with the focus instead being more on the teams that work behind the scenes. Never the less several UK telecoms and Internet providers did win some awards at the event and we’ve listed those below.

UK Customer Experience Awards 2015 (Winners)

Category: Industrial/ Utilities
Winner – Utility Warehouse

Category: Technology and Telecoms – Amazing CX
Winner – Three UK
Silver Award Winner – Giffgaff

Category: Technology and Telecoms – Customers First
Silver Award Winner – Zen Internet

Category: Insight and Feedback – A different perspective
Silver Award Winner – Three UK

Category: Team of the Year – A whole new level
Silver Award Winner – Three UK

Separately we’d just like to give a quick shout-out to Zen Internet, which recently celebrated their 20th year in the industry.

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Mark Jackson
By Mark Jackson
Mark is a professional technology writer, IT consultant and computer engineer from Dorset (England), he also founded ISPreview in 1999 and enjoys analysing the latest telecoms and broadband developments. Find me on Twitter, , Facebook and Linkedin.
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2 Responses
  1. Avatar JamesM

    GiffGaff’s support is a forum run by kidsk who get paid to type crap.

    Utility Warehouse – my god they are dire. I can’t even get online to pay a bill and they won’t let me migrate away until i do (all the details they give me are wrong) and I was lumbered with them when I bought my house

    ThreeUK – 3 outages in 3 weeks and useless overseas call centre. I am counting the days till I can leave them. I called them today due tot he latest outage on Monday and was told ” we are upgrading 4G – try to move about a bit” i’d covered 200 Miles that day and had service for NONE of them.

    All of the awards are crap and you got to wonder if there is any bean throwing going on in the background.

    APART from Zen who deserve their award. They are the only ones I actually believe earnt it.

    • Avatar Clark

      First well done to all those companies concerned.

      JamesM From reading your various posts it seems you have been through and have experience with nearly every telco in the UK. Including Sky, Virgin, BT, Zen, Plusnet and now 2 mobile providers also. Perhaps it is not the companies which are the issue if you need to go through that many.

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