Home
 » ISP News » 
Sponsored

ITSPA Gifts New Quality Mark to 5 UK VoIP Internet Phone Providers

Tuesday, April 12th, 2016 (9:00 am) - Score 516

The Internet Telephony Services Providers Association (ITSPA), a trade body for the United Kingdom’s VoIP industry, has awarded its new Quality Mark to the first five successful providers including Voipfone, Hello Telecom, SureVoIP, VoiceHost and Gradwell.

The ITSPA has actually been running a Quality Mark since 2009, but apparently it’s been in need of an “overhaul” in order to ensure that it remains fit, robust and valuable for members.

The primary focus of the ITSPA’s Quality Mark is to ensure that consumer or business customers of the certified Service Providers can be assured of a quality and reliable service, thus applicants for the Quality Mark must now meet a more rigid criteria.

Eli Katz, the Chair of ITSPA, said:

“We are delighted to launch this enhanced version of the Quality Mark, which will help customers identify providers who go above and beyond current best practice to ensure a reliable and trusted service. We have made significant changes to the requirements of the original Quality Mark, which reflect the maturing nature of the next generation communications industry.

These changes have involved extensive consultation with members to ensure the new requirements remain an effective tool for driving up standards as well as being a meaningful accreditation to apply for. Congratulations to the first five companies and I look forward to many more ITSPA members applying in the months to come.”

Requirements of the new ITSPA Quality Mark

1. Adherence to the ITSPA Code of Practice and Best Practice Guidance documents.

2. Evidence that their platform design is resilient and that they deliver a reliable service, which will be measured by ITSPA as 99.99% availability between 8am & 8pm Monday-Friday, using the VoIP Spear monitoring platform.

3. Transparent porting arrangements.

4. Active fraud control measures.

5. Evidence of access to the emergency services.

6. Easy to find information on complaints & dispute resolution.

7. Polices in place for Nuisance Calls & CLI Presentation.

8. Evidence of Data Protection & Retention Compliance.

9. Evidence of their Single Point of Contact showing that there is an easy way to contact the member with issues arising.

Leave a Comment
0 Responses

Comments RSS Feed

Javascript must be enabled to post (most browsers do this automatically)

Privacy Notice: Please note that news comments are anonymous, which means that we do NOT require you to enter any real personal details to post a message. By clicking to submit a post you agree to storing your comment content, display name, IP, email and / or website details in our database, for as long as the post remains live.

Only the submitted name and comment will be displayed in public, while the rest will be kept private (we will never share this outside of ISPreview, regardless of whether the data is real or fake). This comment system uses submitted IP, email and website address data to spot abuse and spammers. All data is transferred via an encrypted (https secure) session.

NOTE 1: Sometimes your comment might not appear immediately due to site cache (this is cleared every few hours) or it may be caught by automated moderation / anti-spam.

NOTE 2: Comments that break our rules, spam, troll or post via known fake IP/proxy servers may be blocked or removed.
Cheapest Superfast ISPs
  • Vodafone £22.00
    Avg. Speed 35Mbps, Unlimited
    Gift: None
  • Hyperoptic £22.00
    Avg. Speed 50Mbps, Unlimited
    Gift: None
  • Onestream £22.49 (*29.99)
    Avg. Speed 45Mbps, Unlimited
    Gift: None
  • xln telecom £22.74 (*47.94)
    Avg. Speed 66Mbps, Unlimited
    Gift: None
  • Plusnet £22.99 (*36.52)
    Avg. Speed 36Mbps, Unlimited
    Gift: £55 Reward Card
Prices inc. Line Rental | View All
The Top 20 Category Tags
  1. FTTP (2812)
  2. BT (2790)
  3. FTTC (1790)
  4. Building Digital UK (1759)
  5. Politics (1687)
  6. Openreach (1641)
  7. Business (1454)
  8. FTTH (1341)
  9. Statistics (1250)
  10. Mobile Broadband (1247)
  11. 4G (1075)
  12. Fibre Optic (1071)
  13. Wireless Internet (1035)
  14. Ofcom Regulation (1028)
  15. Virgin Media (1016)
  16. EE (707)
  17. Vodafone (679)
  18. Sky Broadband (673)
  19. TalkTalk (671)
  20. 5G (532)
Promotion
Helpful ISP Guides and Tips
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
Sponsored

Copyright © 1999 to Present - ISPreview.co.uk - All Rights Reserved - Terms , Privacy and Cookie Policy , Links , Website Rules , Contact