Home
 » ISP News » 
Sponsored

UK ISP TalkTalk Adds In-App Chat to MyTalkTalk Customer Support App

Tuesday, July 11th, 2017 (1:38 pm) - Score 743

Customers of broadband and phone provider TalkTalk, specifically those who make use of their free iOS and Android based MyTalkTalk app, will be pleased to learn that the ISP has added a new in-app chat feature that enables them to talk with customer support without making a call.

At present the new feature is being added as part of a beta trial that starts today, although it’s expected to be rolled out to all app users during the autumn. Features like this are attractive to ISPs because they reduce the load on call centres. On the flip side they also make it easier for customers to keep a record of their support queries and remove the need to wait in a tedious telephone queue.

Kerry Edwards, TalkTalk’s Customer Experience Director, said:

“We know how important our products and services are to our customers and if something goes wrong we want them to be able to contact us quickly and easily. However we know that life doesn’t always allow for customers to stay on the phone or on live chat to our agents, so this app update means customers can now chat to us when it’s convenient whilst we can get on and resolve the problem.”

Apparently, once a customer has sent a message, delivery notifications ensure that both the customer and the agent can see when messages have been received and read. Push notifications will then alert customers to new messages.

Leave a Comment
2 Responses
  1. Avatar Marty says:

    Hmm how much??

  2. Avatar eM says:

    I’ve no idea what are you talking about. Downloaded the app, there’s no chat button anywhere. And their latest changelog only mentions “improved way new customers can contact us” before they go live. So is it about some specific groups of customers only?

Comments are closed.

Comments RSS Feed

Javascript must be enabled to post (most browsers do this automatically)

Privacy Notice: Please note that news comments are anonymous, which means that we do NOT require you to enter any real personal details to post a message. By clicking to submit a post you agree to storing your comment content, display name, IP, email and / or website details in our database, for as long as the post remains live.

Only the submitted name and comment will be displayed in public, while the rest will be kept private (we will never share this outside of ISPreview, regardless of whether the data is real or fake). This comment system uses submitted IP, email and website address data to spot abuse and spammers. All data is transferred via an encrypted (https secure) session.

NOTE 1: Sometimes your comment might not appear immediately due to site cache (this is cleared every few hours) or it may be caught by automated moderation / anti-spam.

NOTE 2: Comments that break our rules, spam, troll or post via known fake IP/proxy servers may be blocked or removed.
Cheapest Superfast ISPs
  • Hyperoptic £22.00
    Avg. Speed 50Mbps, Unlimited
    Gift: None
  • Onestream £22.49 (*29.99)
    Avg. Speed 45Mbps, Unlimited
    Gift: None
  • xln telecom £22.74 (*47.94)
    Avg. Speed 66Mbps, Unlimited
    Gift: None
  • Plusnet £22.99 (*35.98)
    Avg. Speed 36Mbps, Unlimited
    Gift: £60 Reward Card
  • Vodafone £23.00
    Avg. Speed 35Mbps, Unlimited
    Gift: None
Prices inc. Line Rental | View All
The Top 20 Category Tags
  1. BT (2769)
  2. FTTP (2757)
  3. FTTC (1785)
  4. Building Digital UK (1743)
  5. Politics (1667)
  6. Openreach (1622)
  7. Business (1435)
  8. FTTH (1340)
  9. Statistics (1241)
  10. Mobile Broadband (1228)
  11. Fibre Optic (1065)
  12. 4G (1058)
  13. Wireless Internet (1021)
  14. Ofcom Regulation (1015)
  15. Virgin Media (1006)
  16. EE (697)
  17. Vodafone (669)
  18. Sky Broadband (668)
  19. TalkTalk (663)
  20. 5G (518)
Promotion
Helpful ISP Guides and Tips
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
Sponsored

Copyright © 1999 to Present - ISPreview.co.uk - All Rights Reserved - Terms , Privacy and Cookie Policy , Links , Website Rules , Contact