Home
 » ISP News » 
Sponsored

TalkTalk Launch UK Connection Guarantee for FTTC Broadband

Friday, August 17th, 2018 (1:09 pm) - Score 5,434
TalkTalk Logo 2017

Budget UK ISP TalkTalk has today launched a new “Great Connection Guarantee” for new (NOT existing) customers of their FTTC based “Faster Fibre” broadband services, which essentially enables them to leave penalty free within the first 30 days of their service going live “if they’re not fully satisfied“.

The new feature is being promoted as a complement to their existing Fixed Low Price Plans (FLPP), which they say offer a “100% guarantee that the broadband price quoted will stay the same throughout your Fixed Low Price Plan. Even if our costs go up we won’t pass them on to you.”

On top of that TalkTalk has already promised to offer those looking to re-contract “the same great deals as new customers.”

David Parslow, TalkTalk’s Group Marketing Director, said:

“We know that great connectivity really matters in modern households. That’s why we’re offering our great connection guarantee – for added peace of mind and reassurance. We’re confident customers will be satisfied as we’ve been investing in optimising our network and developing our most sophisticated router yet, with a Wi-Fi signal that can’t be beaten by any of the other major broadband providers.”

The new feature isn’t so much a guarantee as an extension of the usual cooling off period that some other ISPs already adopt, although instead of lasting for a couple of weeks they’ve extended it to effectively last for a full month.

We should point out that Ofcom’s recently revised Broadband Speed Code of Practice (details) can provide some additional / similar protection, at least it will if your service speeds fall well below the line’s minimum guaranteed download speed and the ISP fails to fix it.

Delicious
Add to Diigo
Tags: ,
Mark Jackson
By Mark Jackson
Mark is a professional technology writer, IT consultant and computer engineer from Dorset (England), he is also the founder of ISPreview since 1999 and enjoys analysing the latest telecoms and broadband developments. Find me on Twitter, , Facebook and Linkedin.
Leave a Comment
15 Responses
  1. Franklin

    Plusnet should also follow “Great Connection Guarantee” next ISP to be.

    • Simon

      People say you get what you pay for and that’s right to a degree – Talk Talk Business used to charge me £44 a monh for 80/20 landline and unlimited calls to landlines and mobiles (and calls from their app)

      Worlds apart – same price.

  2. sam

    same as Vodafone 30 days service contracts

  3. Dai

    More apt image for the story

    https://ibb.co/hv0QSe

  4. Dave Devral

    But Talk Talk customer service has to be the worst ever customer service

  5. Robert Hiscocks

    F off talk talk you got to be joking or just having a f king laugh at me and I think you should have fixed my problems witch I have asked on a number of occasions but you have done nothing to help me that’s why I have to walk away.

Leave a Reply

Your email address will not be published. Required fields are marked *

This site uses Akismet to reduce spam. Learn how your comment data is processed.

Comments RSS Feed

Javascript must be enabled to post (most browsers do this automatically)

Privacy Notice: Please note that news comments are anonymous, which means that we do NOT require you to enter any real personal details to post a message. By clicking to submit a post you agree to storing your comment content, display name, IP, email and / or website details in our database, for as long as the post remains live.

Only the submitted name and comment will be displayed in public, while the rest will be kept private (we will never share this outside of ISPreview, regardless of whether the data is real or fake). This comment system uses submitted IP, email and website address data to spot abuse and spammers. All data is transferred via an encrypted (https secure) session.

NOTE 1: Sometimes your comment might not appear immediately due to site cache (this is cleared every few hours) or it may be caught by automated moderation / anti-spam.

NOTE 2: Comments that break our rules, spam, troll or post via known fake IP/proxy servers may be blocked or removed.
Promotion
Cheapest Superfast ISPs
  • Hyperoptic £15.00 (*22.00)
    Avg. Speed 30Mbps, Unlimited
    Gift: Code: BLACKFRIDAY
  • Vodafone £20.00 (*22.00)
    Avg. Speed 35Mbps, Unlimited
    Gift: None
  • TalkTalk £22.50
    Avg. Speed 36Mbps, Unlimited
    Gift: None
  • Plusnet £23.99 (*34.98)
    Avg. Speed 36Mbps, Unlimited
    Gift: None
  • Origin Broadband £24.00
    Avg. Speed 35Mbps, Unlimited
    Gift: None
Prices inc. Line Rental | View All
Poll
*Javascript must be ON to vote*
The Top 20 Category Tags
  1. BT (2265)
  2. FTTP (1723)
  3. FTTC (1498)
  4. Broadband Delivery UK (1480)
  5. Openreach (1213)
  6. Politics (1211)
  7. Business (1079)
  8. Statistics (952)
  9. Fibre Optic (871)
  10. Mobile Broadband (869)
  11. FTTH (803)
  12. Ofcom Regulation (800)
  13. Wireless Internet (796)
  14. 4G (753)
  15. Virgin Media (735)
  16. Sky Broadband (542)
  17. TalkTalk (519)
  18. EE (502)
  19. Vodafone (393)
  20. Security (367)
Promotion
Helpful ISP Guides and Tips
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
Sponsored

Copyright © 1999 to Present - ISPreview.co.uk - All Rights Reserved - Terms  ,  Privacy and Cookie Policy  ,  Links  ,  Website Rules