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Three UK Quietly Removes Tethering Caps from 4G Mobile Plans

Thursday, October 4th, 2018 (12:42 pm) - Score 40,973
three uk mobile broadband

Mobile operator Three UK has today quietly removed the “Personal Hotspot” usage caps on their 4G mobile plans, which means that customers can now use all of their monthly data allowance to support Tethering (i.e. using your phone as a mobile broadband router for connecting other computers to the internet via WiFi etc.).

Most operators tend to place restrictions on Tethering because they know that such users often make heavier usage than those who only use it for surfing the internet via a Smartphone. It’s easy to see why when looking at Ofcom’s own statistics (here), which last year found that the average monthly data volume per household on a fixed broadband connection was 190GB vs 1.9GB per SIM on mobile.

Previously all of Three UK’s plans that supported a “Personal Hotspot” also included a usage cap for the service. For example, on their “all-you-can-eat-data” options the cap for Tethering was set at 30GB (GigaBytes) but today this mention has vanished from all of their plans. Instead the operator says: “If you’re taking out one of our plans, you can use all of your data allowance as a Personal Hotspot in the UK.”

The move may come as a pleasant surprise to some, although it was first quietly revealed back in August 2018 as part of the conclusion to Ofcom’s net neutrality linked investigation (here). Under the deal Three UK said they would remove several key restrictions from December 2018 “or earlier“. Clearly they’ve gone ahead a lot earlier (thanks to one of our readers, Blake, for spotting).

Ofcom’s Original Net Neutrality Statement

Since we opened our investigation in March 2018, Three has confirmed that it has already:

* withdrawn restrictions which slowed down speeds of Peer-to-Peer and Virtual Private Network traffic for customers when roaming within the EU; and

* withdrawn restrictions on the use of handset SIMs in dongles and mifis.

Three has also confirmed that, from December 2018 (or earlier), it will:

* cease to restrict video quality to Standard Definition when its customers are roaming in the EU;

* remove any specific tethering or hotspot allowance for new or upgrading customers, to allow for unrestricted tethering (within the UK or EU);

* remove any requirements for customers to purchase a Data Passport to tether when roaming in the EU;

* allow customers on all Advanced Plans to tether without restriction; and

* allow customers on Essential Plans to tether on their current plan, or to migrate to the nearest equivalent Advanced Plan available at that time.

We’ve been trying to chase Three UK’s PR team up about this all week but they’ve been rather vague in their replies, which is odd since the operator’s customer support staff in their high street stores were more than happy to tell us about the 4th October 2018 launch date. Everybody seems to know about it except Three’s own media team 🙂 .

At this point some of you might well be asking: “Surely they can’t afford to do that on their ‘all-you-can-eat-data’ plans too?” The answer on this seems to be a little confused because their documentation says: “Even if you used your phone for every minute of every day you could only use, subject to TrafficSense™, around 1000GB each month. We may use this cap to identify inappropriate use of the service, such as commercial use, which isn’t permitted under our terms and conditions” (here).

On the other hand the page linked above hasn’t, at the time of writing, been updated to reflect the cap’s removal and so it may change again in the future. In any case 1000GB is more than enough to make Mobile Broadband into a viable alternative to a fixed line broadband ISP connection, provided you get a good signal. Just take it with a pinch of salt until the operator clarifies any details.

According to Three ‘s support staff, the roll-out of this change will be “slow” and so some of you with advanced plans may still see the cap being mentioned on your accounts but we’ve been told that it should be removed (i.e. by the sounds of it you won’t have to re-contract in order to benefit but we’re checking). We’ll ask Three’s media team, again, if they’d care to comment and see what happens.

UPDATE 3:54pm

A spokesperson for Three UK told ISPreview.co.uk just now: “We can confirm that the limit has been removed on all-you-can-eat plans.”

UPDATE 14th October

Just a quick update to clarify one point that some people seem to be confused about. The above article only refers to Tethering in the UK, it has no relation to roaming outside of the UK where different data rules apply as you are on a different operators network. The original Ofcom statement does mention roaming too and so far that change has not been implemented, but hopefully it will follow by Dec 2018.

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Mark Jackson
By Mark Jackson
Mark is a professional technology writer, IT consultant and computer engineer from Dorset (England), he is also the founder of ISPreview since 1999 and enjoys analysing the latest telecoms and broadband developments. Find me on Twitter, , Facebook and Linkedin.
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84 Responses
  1. Miles Jones

    As a member of Three retail staff, I have been briefed that the uncapped tethering only affects those on 100gb tariffs and above.
    Customers on those tariffs will from today have their personal hotspot fair usage cap removed, there is no need to re-sign.

  2. Dean Mason

    So can I use our Unlimited Data Allowance without a Tethering Allowance and when will the changes take place? It support staff doesn’t know much about this

    • They’ve removed the Tethering allowance (cap), but it’s a slow roll-out so if you can still see the cap mentioned on your account then I’d wait until it’s gone before testing the water. Otherwise, as their website now says, “you can use all of your data allowance as a Personal Hotspot in the UK” (no caveat is mentioned for AYCE data but I am checking).

    • Michael V

      @Mark. I have the 30BG tethering allowance. I called customer service some time ago, I told them to change the settings so when I use up my 30, tethering will just stop. I’ve never had any overage charges. They don’t promote that option but people should always ask. The same with my 10BG for mobile broadband [10GB for £8!]

  3. Adam

    I do not see them allowing people to tether an unlimited amount of data on their AYCE plan.

    • Adam

      Should i be wrong (i hope i am) i have just found my next broadband provider.

    • StillWaitingForSuperFast

      I agree – remember their ‘One Plan’? I do (fondly). This was an AYCE data contract which was misused my many (I used less than 100Gb per month on mine). They terminated all One Plan contracts, starting with the highest users of data. They could not sustain tethering on AYCE back then so I do not see this being around for long now (if its true).

    • Eddie

      I have been on all you can eat data plan for 6 years with different simcard, in any apple iPad it’s been used for me, my partner and kids you can add up to 5 devices on hot-spot, never had the 30gb ever gone down and we’ve regularly used 300+ each month in total never once had an issue, its like all devices connected just use the AYCE data not the hotspot data, crazy but true.

    • Simon

      Adam

      The fact they have been for the past 8 years means nothing then?

    • Adam

      Simon

      I understand that you can tether an “unlimited” amount of data with threes AYCE plan already. But you can’t do that the legit way unless you root or change your ROM. I can’t just activate hotspot as that would count towards the 30gb hotspot allowance. Plus three had these systems in place for a reason, to stop over use of their network. If they now feel comfortable removing those systems then i’m all down taking advantage now. The countless speed tests i’ve done on threes network don’t go below 40mbps. I get 5mbps with adsl. This would be a big help to my family of four.

  4. StillWaitingForSuperFast

    So Three are now offering 100Gb of data per month + unlimited calls & texts on a 12 month contract for £20 per month. Superb value and definitely a home broadband solution.

    I think its time for them to review their HomeFi package then which just offers 40Gb of data for £28 per month.

    • Bawlk

      They aren’t aloud to stop you using sim only plans for their mobile broadband. AYCE is £27 on 12 month sim only contract. I’d buy that then get my own 4g router.

    • Simon

      £20!!! uck a duck!

      Makes my £68 with EE look a rip off! – but then again I never got good speeds with three in my area – so another case of you get what you pay for. for me anyway

  5. M

    Although I am both happy and excited by this news. Three’s lack of spectrum may eventually bite them, but is that really a bad thing? Can Three then go to the courts or something and force ofcom to give them more spectrum to cope, and claim again that ofcom is not being neutral when it comes to dividing spectrum? I feel they have something up their sleeve with doing this and I cannot wait to find out what it is!

  6. Chris

    This comes in on 1st of January officially.
    Be careful with usage before then as the slow roll out might not hit you straight away.

    • According to Three it’s effective from today.

    • Chris

      I’m just repeating what the 3 store told me. It might be that it rolls out by area and January 1st is the date it rolls out in my area.

    • jason gould

      “UPDATE 3:54pm

      A spokesperson for Three UK told ISPreview.co.uk just now: “We can confirm that the limit has been removed on all-you-can-eat plans.””

      Good news indeed thanks for following up and confirming you were correct MarkJ

  7. Kyle

    Seriously contemplating an AYCE sim in their Home-Fi device. If I understand the changes, this should be perfectly within the terms.

  8. Bob Slippers

    AYCE including all you can tether will only lead to one thing: Abuse. It’s human nature I’m afraid. People will cancel their home broadband connections in their droves (sometimes, 4G can be much quicker than fibre broadband), and rag their 3 AYCE for all it’s worth.

    If this truly does happen, it’ll all come crashing back down to earth soon enough. But hey. Maybe that’s the point. 3 are pulling a classic bait and switch.

    • Tim

      I doubt people with good home broadband services will just cancel and move to 3/4G.

      I am however considering it as my ADSL speed is only ~5Mbps. With FTTC enabled but not possible due to line length from the cabinet this is my only option (other than satellite).

    • Ray

      HAAHAH ONE PLAN again once everyone abuses data back to square one yet again send out letter getting the high user customer off the network or asking them to pay for a higher price plan.

      I got booted off the one plan in 2014 paying £15 with a letter telling me to pay £28 a month with 8gb hotspot limit they will now remove people that are paying under £20 and move them to the new plans in December £39.

    • Mike

      One Plan was only really an issue on 3G and the tether limit has been easy to bypass since then.

      5G is not far off now any ways which should alleviate any capacity issues.

    • Simon

      I agree Tim

      If I didn’t have Virgin I would do that as FTTC as we know is capped to 80mbps and I get over 250mbps most of the time on EE even when tethering.

      But then again the mobile is double the price of the FTTC and has a cap – so probably not worth it yet

  9. Walkerx

    This is good news, they may not have the speeds or network coverage like EE but you can’t beat them on price for data.

    • Simon

      If you only get a few mbps speed then not really a good deal is it?

    • Steve

      In reply to Simon, I get 0.75Mb/s ADSL broadband and currently pay £31 for £50Gb a month through Vodafone, so yes even if I only get 10-20Mb/s download with Three I would be happy to get AYCE data for that price.

      The only problem I see is when the minority abuse the service and it gets withdrawn again.

  10. Roger Bower

    I have just checked “three” website and all contracts on the website still mention the 30GB hotspot limit.

  11. Ray

    AKA One plan all again some users are paing £5- £15 will get booted off once again and moved to the £25 monthly plan.
    https://forums.digitalspy.com/discussion/2022847/three-phases-out-the-one-plan-and-unlimited-tethering

    • Mike

      I don’t think they’ll do that again, lot more competition now and network congestion is less of an issue in most areas.

  12. Craig tim

    Lol,three store staff Anyone paying £20 under will be moved to the new 12 months £39 unlimited everything plan or 1 month unlimited everything plan for £49.

    Nice three booting me off the network once again from the one plan 2015.

  13. Michael V

    Three stopped unlimited tethering some years ago because of the strain on their networks. Ofcom poked around & forced them to bring it back. As a customer it’s great, but I have concern. Also this renders my Home-Fi [sort of] pointless now then! But I’m happy with AYCE everything!

  14. Richard

    I have unlimited sim deal and I noticed at the end of August when we were on a caravan holiday the kids were using my hotspot for their tablets (heavy YouTube use) and I never used any allowance which I thought was odd but never looked into it further, could this be why?

  15. EndlessWaves

    So ‘Phone’ sims can be used for a home internet connection. Does this apply to all providers?

    I’m looking for 2Mbps landline alternatives and I’d only been looking at the data sims under the assumption that they wouldn’t be selling a lesser product for more money unless they could actually enforce it’s use.

    If that’s not the case, that seems hugely misleading advertising.

    • Emilson Kafintu-Kwashie

      For 2mb/ phone mobile data sharing from three is good for your needs. That is if this type of speed is good for your home needs eg. Streaming at home.
      If not, your may actually need a good fibre optic package at home.
      I use my three phone data at home but it is not too good for streaming HD nor half HD. It is good for downloading to watch later or good old SD streaming where I find it perfect.

    • Meadmodj

      This is tethering on the mobile phone. The providers can still detect and block other devices. If its just you then you can use your own phone but if there are others in the home you may wish to use a spare mobile. Performance will be limited to the phone chosen. Its unclear whether Three will block these AYCE deals from data devices such as MiFi or 4G Routers either now or in the future. The best home mobile solution is still a 4G Router cabled with an external antenna on the side of the house.
      As always check reception in the main places you use the SIM (home, train, office etc).

    • EndlessWaves

      @Emilson: Well, if you’re volunteering to stump up the tens of thousands it’d cost to get an FTTC/FTTP install done privately…

      Otherwise I’m looking at a nearly 4G tower serving a fairly rural customer base, so I’m guessing the speed will be miles ahead of any other option, even if it’s ‘just’ 20-30Mbps.

      @Meadmodj:
      Ofcom’s statement in the article specifically says that Three have removed restrictions from using phone sims in dongles and mi-fis. A phone sim in a mi-fi doesn’t do much without connecting other devices. As three don’t have a monopoly I was guessing the unrestricted use probably applied to all networks. Or are they just talking about specific restrictions?

  16. Parwiz

    Hi I have a unlimite data in my three SIM only.
    Could someone help how I could connect my TV to my Mobile Wi-Fi to through away the home broadband which I pay as an extra.
    Thanks.

    • Michael V

      @parwiz. Hello! In settlings the is an option word something like Mobile & internet, In there will be tethering. Follow steps to open the menu. There you can rename the Wi-Fi name that your phone will show & also change the password. save it & switch tethering on. Then from your TV you find that WiFi network name and your in the password.
      >That is based on Android 8.0 steps. Pre 8.0 has an extra step.
      I hour that helps.

  17. Darren

    I’m still on the one plan which I’m pleased with but now this gives me more incentive to get a cheaper plan now would save me a few quid.

  18. Adolf Click bait

    Is this an attempt to refuge the number of customers? Subjectivity, my speeds London (East) are woeful, in on the verge of trying EE.

    Or, more optimistically, are they about to release a major capacity upgrade

  19. Chris

    There will always be people who abuse the service.
    I admit to being one of them. I live in an area that cannot get fiber broadband, and the only fast Internet I get is using my 3 phone.
    There are ways to get around the current capping of 30GB (I’ve used 86GB tetherong to my laptop so far this month and my 3 app still says I have 30GB).
    This is just a way for 3 to better monitor their customer’s data usage.

  20. Dave

    I’m pretty sure the reason 3 removed the 30GB tethering cap on AYCE was because they can’t actually monitor it – so what’s the point of having it?

    4G is being used more and more to provide single location broadband connectivity in superfast blackspots (the ever-widening coverage roll-out from all the MNOs has effectively killed the UK satellite broadband market stone dead except in the most extreme of circumstances).

    Having said that, although this will be fine while 3 still has underutilised capacity on its 4G network, there is no possible way it’s commercially sustainable long-term. So I’d expect them to get a reasonable rush of customers onto AYCVE, all of whom then promptly start using half a terabyte of data per month or more, which then slugs 3’s 4G network, which then leads to 3 rapidly changing its mind (again).

    Haven’t we been here before?

  21. Ian

    This will not last long currently three network capacity hitting 70% @ peak times offering unlimited tethering we will guarantee a melt down at Christmas time.

  22. Lout

    People already bypass the tethering caps .and have done for years .Three are getting very devious and have not looked after long standing customers .
    Hopefully they will start being more transparent .data has allways been over priced in this rip off country .

    • Michael V

      I’ve been a customer for years. They have great customer service & offer discount & offers where they can. They are the cheapest of the four Mobile Network Operators for data..
      I’m guessing you’ve not had a good experience with them?

  23. Guy Cashmore

    Order placed, unlimited on a 30 day contract for £32 a month, currently paying EE £60 a month for 200GB. We don’t have any other service available except ADSL which can’t even deliver 1 Meg some days, will be delighted if this works!

    • Tim

      When you ordered was it still showing 30GB hotspot allowance when added to the basket.

      I can’t seem to get the online shop to show that the 30GB limit doesn’t apply.

    • Guy Cashmore

      Yes it was, but being mail order I’ve got 14 days to return it and its only a 30 day contract anyway, so decided to order anyway, the main page (which I’ve been watching) has certainly had the 30GB limit deleted from it.

  24. William Paul

    Just cancelled my 200meg virgin media £40 broadband.
    unlimited three sim only deal for £12 bring on the heavy data usage 2tb a month.
    How long will this last?

  25. Richt

    So, if I sign up for 100gb a month at £20 can I then install the sim in a 4g router and bin btinternet?

    I can get 27mbps on Three, 1.8 on ADSL.

  26. James Harkin

    I am seeing ’30GB Personal Hotspot’ on mobile and sim only plans. Is this different to tethering?

  27. AQ

    In the Offcom case notes about net neutrality it mentions EU regulations. Does this mean that next year when the UK leaves the EU anything will change regarding unlimited tethering as the same EU regulations will no longer apply to the UK?

    • Guy Cashmore

      My understanding is that all current EU law has been adopted into UK law by ‘The Great Repeal Act’, it just won’t get updated going forwards, so it shouldn’t change.

  28. Michael V

    With Three’s Go Binge service, I tethered to my TV & watched Netflix in FHD/FULL HD 1080p. So my 30GB tethering turned into AYCE tethering. Other than using Google Play TV app, personally it’s not going to make much difference to me. I use 70-140GB of regular data on my phone a month anyway.
    Thinking about it, Maybe with more freedom my habits could change, watch less on the phone & more on TV.

  29. Chris

    Just an update….
    I have 29.9GB tethering allowance left according to the 3 app….
    Tethered laptop to phone – downloaded state of decay 2 (29GB)….
    Allowance remaining 29.9GB!

    This was using my razer phone and tethering using the Hotspot setting on the phone NOT a 3rd party app that hides tether usage.

  30. David welsh

    I’m still on the “one plan” have been since 2013 currently paying £19, I think I slipped through the net when they were removing people from these contracts

  31. SuperFast Dream

    I am sure we have all been busy abusing our AYCE 3 plans over the weekend….

    So just an update, I told my children that there was no need to ‘granularly manage’ the download of their outstanding XBOX games and to just go for it (Forza 2, 6 and 7 included among others), over 200GB later and in a pretty short time (normally would have taken days on the creaking ADSL) and the 30GB Tethering limit on my plan is still intact.

    Very happy children, Mummy and Daddy = a big thank you to 3 \o/. 🙂

    ADSL Contract and BT landline notice served yesterday, just before I also received a quotation for FTTP of £8,100 + VAT. Goodbye BT….. for now????

    • EndlessWaves

      Was this tethered or through a dedicated router?

    • SuperFast Dream

      @EndlessWaves USB tethered via a phone connected to/through a USB 4G/LTE supported router.

      I have also conducted Wi-Fi Hotspot testing via the handset to other phones and tablets and the data limit post testing remains the same, it doesn’t deplete at all.

      I am not sure how the SIM would fare using a 4G/LTE Router and dedicated SIM slot although feedback would be appreciated if anyone is a position to test and supply the data accordingly. I have a small cluster of a rather expensive specific router for USB tethering but knowing whether dedicated 4G/LTE SIM supported Routers will also work would be beneficial.

    • SuperFast Dream

      Update – for further testing I purchased a TP-Link MR200 today with dedicated SIM slot, thought it may be handier than USB tethering my spare phone through a 4G/LTE supported Router.

      A cracking little router it is too, not cheap but then again it does support 3G/4G/LTE. Well I have seen an improvement in signal and subsequent speed increase to 75Mbps from 45 – 50Mbps. I have pushed 85GB through it today (sorry neighborhood, then again I live rural, it’s mostly cows and sheep) and have used it to send and receive text messages too (from within the Router itself). I have checked my tethering limit and I still have the full 30GB available and although it’s not a dedicated Mobile Data SIM it isn’t fussy about being in the Router and clearly works just fine.

      Three haven’t removed the tethering 30GB section yet from my account but as it is an AYCE plan I expect to see that soon, then again if the tether value stays at 30GB unused then I really don’t care too much.

      I am not sure if the above helps anyone, but the future looks bright and it isn’t Orange!

  32. Happy Days

    At last!!!

    We’ve been waiting 3 1/2 years for this day. ADSL at 3 – 5 Mb max on a good day, Exchange Only line so no hope of upgrade to FTTC. Have had to pay £1k to Openreach as part of CFP to get FTTP, waiting up to 18 months for the privilege as well, a mere 4 months in so up to 14 to go before we get it. 4G sim router arriving tomorrow, 3 AYCE data sim to be bought tomorrow as well. Assuming it’s all working fine then BT notice to be served on Friday,

    Happy Days kids – start your engines and get ready for a very heavy data fix!!!

    Three – congratulations, for those in a reasonable 4G area, you’ve solved rural broadband connectivity, well done

  33. Stephen

    New Three AYCE card installed in my Huawei B310 router replacing my 40 gb data only sims. Two cancelled already, the contract for the third ends in Feb 2019. Looking forward to not having to change sims every 10 days and not closely monitoring our data consumption at home. Three mobile data sims have provided my rural broadband for three years now. VDSL failed to rise above 0.1 mbps on a good day, while ADSL delivers 0.25 mbps, due to less attenuation using ADSL. BT engineers express surprise I even get anything using VDSL due to distance and I tried ADSL at their suggestion. This is an absolutely fantastic move by Three. Speeds on 3g around 23mbps down and 4 mbps up. On 4g get about 17 mbps down and 10 mbps up. The mast is about 9 km away just slightly further than we are from the BT exchange (8.7 km). On the new AYCE my3 webpage, data shows as unlimited and details that you can use all of this in tethering. An ideal solution to rural broadband issues if you can connect to a mast. I use dual external (vertical & horizontal) antenna on the Huawei router – and these added almost 5 mbps up to the service on both 4g and 3g. Since Three started using 800mhz and VOLTE we are able to get reception inside our home. While these figures may be decidedly mediocre in other areas, for us, they are transformational. Have enjoyed Go Binge, but now looking forward to using other streaming services as well – instead of downloading to my Three phone and then casting to our TV. The net overall impact on Three will be minimal as streaming will tend to replace downloading on my phone. We get a more convenient service at a reduced cost – £25 pcm versus 3 40gb data sims at £51 (£17pcm each). The only downside to mobile broadband is the difficulty of monitoring isp cctv cameras on mobile networks from outside the local network. Workaround by using Teamviewer to remotely access a local pc and view the camera in that way. Well done and thank you Three – my rural broadband challenges largely answered.

  34. James Harkin

    The “Personal Hotspot” allowance images have been removed from the website now.

  35. Michael V

    The My 3 app has had a facelift. The 30GB tethering allowance bar has gone. It’s integrated into the Data bar that for me is AYCE. Thank U Three

  36. Martin Lane

    Another happy camper here. Have put into use my Huawei b593 (which I bough last year but could not find a suitable sim only deal). My 3 ayce sim arrived at the weekend and went straight into the 4G router. Have linked that to my draytek which services my ADSL line and all is well. I’ve gone from 1.5meg on an ADSL line to currently 15meg from 4G. And the router is still sitting on the windowsill! I think I’ll get 40meg from our conservatory, just procured a 15m ethernet cable! I’ve been waiting 10 years for this. Tried some gaming last night and am getting similiar ping to the ADSL (50ms ish) and looked very stable too.

  37. Reemy

    My internet is so slow since the change. I was getting 20 mbps at least before but I am lucky if I get 5mbps now. Still shows 4g too. I have note 9, so fastest phone but internet so slow. My phone is hybrit model. So I also have o2 sim card in it and I get at least 20mbps with it. Why 3 slowed down? I only use about 5gb a month and on ayce contract.

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