EE UK Increases the Cost of Calling for Broadband and Phone Users
ISP EE (BT) has announced that they are to increase the price of UK and international calls for their fixed line home broadband and phone (line rental) subscribers from 22nd January 2019. On top of that they’ll also introduce a new charge for late payment, effective from 23rd March 2019.
The aforementioned increases focus on “out of bundle calls” (e.g.. if you have a free weekend calls plan then only those calls made outside of the free period are charged, with some exceptions). Meanwhile customers who pay by cash, cheque or credit/debit card will now also be charged a £4 late payment fee if EE hasn’t received payment within 15 days of their bill date.
| Call charge | Current | New |
| UK landline connection charge | 21p | 23p |
| UK mobile connection charge | 21p | 23p |
| UK landline call charge | 13.5p | 15.5p |
| UK mobile call charge | 16p | 18p |
| International connection charge | 21p | 23p |
In a brief statement EE said, “We need to increase the cost of our out of bundle charges to be able to continue to invest in the services we provide to our customers. We know a price rise is not ideal, that’s why we’ve tried to keep the increase to a small amount where possible.”
Further details can be found here. Credits to one of our readers (David) for spotting this.
Mark is a professional technology writer, IT consultant and computer engineer from Dorset (England), he also founded ISPreview in 1999 and enjoys analysing the latest telecoms and broadband developments. Find me on X (Twitter), Mastodon, Facebook and Linkedin.
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over priced anyway Ripoff EE before the price hike
EE always overchargers and they always have a silly excuse about it to, glad i left them three years ago
Well done we all should fellow you
Will EE customers affected by this price increase be able to leave in contract without penalty?
No
Well yes and no..
If you are in contract then you may be liable to pay early termination charges.
However, if you believe that you will be materially worse off, then you may be able to leave without paying an early termination charge.
Yeah me too
Those prices are about 4 to 5 times the PAYG rates I pay Plusnet.
It looks like EE really don’t want anyone to use their landline as a phone.
Left ee last year. Recently moved to Vodafone Home fibre & dropped the call package. Changed the parent to All You Can Eat minutes with 4GB data, for the same £9 I was paying previous. Home providers are creating the death of their own phone services.
Have had a look on the EE website and cannot find any details on this price rise.
To be honest, can’t even find any info on the pre price rise calling rates for their fixed line service!
Found it, with a bit of help from Google!
https://ee.co.uk/help/help-new/price-plans/home/broadband-price-changes
Just left EE after many years due to constant price rises, nobody loves a mid contract price hike quite like EE!
BT and EE want to kill the home phone market, all that matters is mobile phones and broadband.
Got rid of EE landline a year ago, now use 4G with Tesco, much faster speed, can tether whenever, 5G out next year saying 100 times faster than 4G. Don’t miss landline at all. waste of money, best to cancel and get a good sim deal.
Could you advise on unlimited data sim deal? Due to streaming gaming etc.
I think Giffgaff unlimited £20 put at reducted speed or Three do one, 100gb for 20 quid, which would take some using.
It’s better value to get the unlimited anytime calls ad on if you use the landline. It’s only £8 and includes calls to mobiles too.
I noticed BT increased line rental to £19.99 pm
£20 pm is a bloody ripoff